SAP CRM Functional Consultant Resume Bangalore - Hire IT People

PROFESSIONAL SNAPSHOT

A competent and agile professional with 1+years of SAP CRM expertise with focus in Marketing, Sales & Service areas.
Adept in all phases of project development, from concept through realization.
Able to translate business objectives into clear functional and technical requirements.
Excellent communication, interpersonal, and presentation skills.
Experience in understanding the core Business Process of Marketing, Sales and Service cycles in SAP CRM 7.0 Web client.

Core Competency

SAP Core Competency
CRM Web Client UI
UI Architecture, Business Role Configuration, Navigation Bar Profile Setup, UI Configuration Tool, Application Enhancement Tool, Easy Enhancement Workbench, Design Layer
Marketing Business Scenarios
Marketing Plan & Campaign Management, Segmentation, Surveys, Personalized Emails, Product Proposals, Lead Management
Sales Business Scenarios
Account & Contact Management, Activity Management, Opportunity Management, Quotation Management, Sales Order Management
Services Business Scenarios
Installed Base Management, Service Agreements and Contracts, Service Order Processing, Complaints & Returns, IT Service Management
Baseline Configuration Skills
Transaction Types Setup, Copying Control, Date Profile, Text Profile, Action Profile, Status Profile, Organization Determination Profile, Partner Determination profile, Pricing

ACADEMIC CREDENTIALS

Bachelor Of Engineering in Electronics& Instrumentation

Projects Executed

Project: SAP CRM 7.0 Ehp1 –CR700 (CRM Service) TRAINING
Client: Confidential
Tool: SAP CRM 7.0 Ehp1
Location: SAP India for Client Intel, Bangalore
Role: SAP CRM Co-Trainer
Responsibilities:

Exercise Preparation
Demonstrations
Training delivery for selected topics

Project: SAP CRM 7.0 –TCRM10 & TCRM20 TRAINING
Client:Confidential
Tool: SAP CRM 7.0
Location: SAP India for Client TCS, Mumbai
Role: SAP CRM Co-Trainer
Responsibilities:

Exercise Preparation
Demonstrations
Training delivery for selected topics

Project: SAP CRM Implementation
Client:Confidential
Tool: SAP CRM 7.0
Location: iGATE Global Solutions, Bangalore
Role: Core Team Member & Support Consultant.
Responsibilities:

Settings for maintaining organizational structure and organizational data Determination
Configuration and customization of business Role, work center groups. Customizing of Navigation Bar Profile & Personalization of CRM Web Client UI,Design Layer and AET.
Configuration of Business Partners Setting like Roles and Number Ranges
Involved in customization of transaction related profiles like organization determination procedure, partner determination procedure, status profile and action profile.
Worked for Marketing plans and Campaign management. Worked on Graphic Modeller for business partner segmentation and target group.
Creating data Sources & Attribute List For Marketing Attributes
Configured Transaction Launcher.
Core Team Training
Training, Production Preparation

Project: SAP CRM 7.0 IMPLEMENTATION
Client:Confidential
Tool: SAP CRM 7.0
Location: Bangalore
Role: CRM Functional Consultant
Responsibilities:

Business Blueprint
Realization Activities
Sap CRM sales& Marketing
User Training
User Acceptance Testing

Specification-Configuration:

Settings for maintaining organizational structure and organizational data Determination
Configuration of Business Partners Setting like Roles and Number Ranges
Maintained Business Partner Relationship categories
Configured partner determination procedure
Configuration related to Sales Management transaction processing
Customizing of Product hierarchy, categories, set types and attributes.
Configuration of Business Roles and Navigation Bar Profiles.

Professional Experience

Working as a SAP CRM Associate Consultantin HorigineConsulting Pvt Ltd, Bangalore from Dec ’10 to till date.
Worked as Academician (Sales) in Tutor Vista Global Pvt. Ltd, Bangalore from Aug’10 to Dec ’10

References : REFERENCES SHALL BE FURNISHED WHEN REQUIRED.

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