SUMMARY

• SAP CRM techno - functional consultant with over 6 years of experience in supporting many customers with SAP CRM implementation and post production support.
• Experience in gathering business requirements, preparing process flows, writing business requirements documents, functional specification documents, test scripts, etc.
• Extensive experience in configuring SAP CRM for Business Partner Roles, transaction types (Leads, activities, opportunities, service requests, sales orders, service orders and service contracts, service confirmation), product categories, product hierarchies, installed base, status management, partner management, action profile, date profile, territory management, Organization management, transaction launcher and webUI configuration.
• Extensive experience in enhancing CRM Web UI (v7.2, v7.1, v7.0, v6.0 & 5.2, 5.0) that includes Object Orientated Programming, BSP Component Workbench, View enhancements, Context node enhancements, GENIL/BOL Browsers, Business Role & navigation bar concepts, UI configurations, Component creation & Enhancement, Business Object creation, AET, and enhancements.
• Extensively worked on ABAP Workbench, Interactive Reports, ALV, Dialog programming (Module Pool), DDIC (Data Dictionary) and ABAP FRICEW, Interface Programming (BAPIs & RFCs), ABAP Object Oriented programming (OOPS Concept) and SAP Cross Applications, enhancements using USER EXITS & BADIs and Performance Tuning & Optimization using various SAP tools.
• Worked on Data Migration with BDCs, Legacy System Migration Workbench (LSMW) for data uploads for various SAP Projects.
• Very good understanding of middleware configuration set-up between SAP CRM and ECC, setting up initial download of master data and customizing data from ECC to CRM and monitoring the middleware queues and fixing Bdoc related issues.
• Cross functional experience in MM, SD modules.
• Excellent communication skills and a team player.

TECHNICAL SKILLS

SAP CRM: Technical developments involving Installed Bases, Organizationalmanagement, Account Management and Pricing.

WebUI: Enhancements, Custom Components, View definitions, Multiple Layout management, Alerts, Transaction Launcher, Component Usages and Interfacing.

Programming: Java, Java Script, ABAP, Object Oriented Programming, SAP Reporting, RFC, BDOC, BAPI, BADI, ABAP Query, Web Services, SAP ScriptDialog Programming and BDC.

DATABASE: Oracle, MS SQL Server, MS Access.

PROFESSIONAL EXPERIENCE

Confidential, Deerfield, IL

SAP CRM Consultant

Responsibilities:

• Use the helpdesk tickets for tracking and logging the issues reported by the Business.
• Regularly interacting with Business for new enhancements and high priority production issues.
• Root Cause Analysis of issues.
• Analyze and prepare the estimations for the new developments/enhancements.
• Debugging the system to solve high priority issues within a short time frame.
• Preparing the technical specification for the new developments.
• Doing the QA review and maintaining the code review check list for the change requests deploying to Production.
• Developed customer enrollment RFC function module to create service contract.
• Configuring the Transaction Launcher, both External URL and ECC/CRM Transaction.
• Performing the System Integration Testing (SIT) before the final sign off from the Business.
• Support/Mentor the team to accomplish the task on stipulated time.
• Development of Custom BOL/GenIL Objects.
• Enhancement of WEB UI Framework using AET.
• Debugging the middleware for replication issues.

Confidential, Eden Prairie

SAP CRM Consultant

Responsibilities:

• Writing functional specification and technical specification documents.
• Reviewing service tickets with business users to exactly understand the issues, troubleshoot and finally resolve the issues.
• Alter configuration for current Business Roles, Role Configuration Keys, Navigation Bar Profiles to meet new business requirements.
• Development of Custom Components in CRM Web UI
• Enhancement of CRM Web UI Components
• Create the Search Component for One Order Objects
• Creation and Configuration of Business Partners relationship categories, activity types, service request types, copy control and related transaction control parameters.
• Development of Custom BOL/GenIL Objects, creation of Web UI Component and navigation with Standard Component and adding custom fields using Application Enhancement Tool (AET).
• Configuring new Action Profiles & Action Definition for Service Orders to trigger follow up processes from Service Orders.
• Enhancements of Lean Order Management (LORD) for creating orders directly in ECC from CRM.
• Configuring the Transaction Launcher, both External URL and ECC/CRM Transaction.
• Adding custom attributes using EEWB.
• Conducting testing and administered user testing and sign off

Confidential

SAP CRM Offshore Consultant

Responsibilities:

• Involved in reviewing Business Requirement documents (BRDs), functional specification documents and writing technical specification documents.
• Involved in Organizational Structure setup, Middleware setup and master data download from ECC to CRM.
• Integration of CRM with third party tool for product selection.
• Replication of AET fields in BP from CRM to ECC.
• Customer classification replication from ECC to CRM.
• Quotation print with Adobe forms.
• Configuration of Status Profile.
• BAdI for Quotation Search Enhancement.
• BAdI for Account Search Enhancement.
• Workflow configuration for Discount Approvals over email.
• Configuration of Central Search.
• BAdI for status check in transaction.
• One touch solution for Prospect to Sold-to conversion.
• Trigger the email when the status of the Quotation is ‘Confirmed’ using EXEC METHODCALL PPF BAdi.
• Configure/Implement the CRM Actions.
• Responsible for delivering CRM Technical developments to the customer related to WEBUI.
• Business Transaction enhancements using ORDER SAVE Badi.
• Generation of follow up document using COPY CONTROL Badi.
• Creation of tableview and buttons in Interaction Centre(IC).
• Creation of drop down list using GETTER method the attribute in Web UI.
• Add the custom attributes and display in the tabular view in UI.
• Extend the BOL mode BT with a custom relationship to accommodate custom table.
• Created the Custom Genil/BOL Object Model.
• Configuration of Sites, Publications and Subscriptions using Middleware Admin Console.
• Enhancing Product Search Help.
• Displayed the Z-Table as an assignment block in Web UI.

Confidential, OH

SAP CRM Offshore Consultant

Responsibilities:

• Involved in working with business users to gather and document new requirement documents.
• Prepare and get approval for Functional Specification Documents from business requirement owners.
• Involved in configuration of Lead, Opportunity, Activity and Quotations in SAP CRM
• Configured Action for Leads to automatically notify the lead owner whenever lead status has been updated to hot.
• Developed Account Search Enhancement in using BAdI.
• Involved in development of enhancement for Attachment Transfer from CRM to ECC for Sales Orders.
• Involved in configuring Activity types and Visit Plans.
• Developed and Interface Program for Lead Creation in SAP CRM with lead data coming from external sources.
• Enhanced BAdI for copy control from Opportunity to Quotation with custom data to be copied from source to target documents.
• Configured Alerts for sales and marketing employee users in SAP CRM.
• Developed Custom Report prints from Web UI.
• Involved in Middleware settings configuration for Quotation replication from SAP CRM to ECC.
• Developed RFC FM to change Opportunity status to ‘Won’ whenever a follow up Sales Order is created in ECC.
• Developed Program for Activity creation and synchronous update of custom tables between ECC and CRM system

Confidential, Union City, CA

SAP CRM Offshore Consultant

Responsibilities:

• Involved in CRM configuration tweaks for Sales and Service processes and fixing existing reports as per customer requirements.
• Involved in Creation of new ABAP Objects and updating transactions in SD using RFC calls from SAP CRM.
• Involved in developing enhancements in SAP CRM Middleware to enable replication of equipment records from ECC as Installed Bases in CRM.
• Enhanced BADI Implementation for equipment replication from ECC to CRM.
• Developed Program for Individual Objects and Product component deletion from Installed Bases.
• Developed Program for Orphan Installed Bases deletion.
• Involved in unit testing the objects and communicating with functional resources for testing and issue resolutions.

Confidential, Torrance, CA

Offshore SAP CRM Consultant

Responsibilities:

• Involved in CRM Middleware monitoring, troubleshooting and BDoc replication.
• Configuration of adapters for Business Partner, Material, Sales Orders replication through middleware.
• Web-UI development and enhancements as per customer requirements.
• Involved in developing Custom Report prints from Web-UI
• Configured Transaction launcher for accessing VA01 transaction in ECC from CRM
• Worked on various components and enhanced UI flow to model the business processes
• Involved in Dictionary objects development.
• Supported Unit for the RICEF objects developed by offshore team.