TECHNICAL HARDWARE & SOFTWARE PROFESSIONAL:
Motivated, client oriented desktop support consultant, known for meeting and exceeding customers and
employers expectations, with 7+ years of experience in hardware and software technical support.

IT SKILLS:

• Windows OS UpdatePatching
• McAfee Anti-Virus/FirewallUpdates
• Network LAN Cablings & Terminates
• Local & Network PrinterServices
• Dell/HP/IBM desktops & laptops Installs/Moves/Adds/Changes
• Avaya Phones Setups & Configurations
• Adware, Spyware, & VirusRemovals
• Dell/HP/IBM Hardwareinstallation (i.e., card,memory, HD, etc.)
• Batch scripting and testing
• Dell/HP Hardware/SoftwareTechnical Troubleshooting
• End-Users Data Backup & Restoration
• Symantec Ghost Image creation & push

TECHNICAL KNOWLEDGE:
OS Platforms: MS Windows 9x/2000/2003/XP/Vista/7
Software Packages: MS Office Suite to ’07 versions, MS Office Communicator, Lotus Notes 7.0,
Cisco VPN, SAP, Veritas NetBackup, PeopleSoft
Software Tools: Ghost v7 to v14, LogMeIn, Remote Access, Malicious Tool Removals,
PSTools, Ticket Tracking Systems (CA Unicenter Service Desk, Remedy,
Vantive), Bart

PROFESSIONAL EXPERIENCE:

S& A IT Computer Services November 2009 to August 2010
Confidential,Technician

• Converted Countrywide to Confidential,loan offices and enterprise locations
• Migrated and restored End-Users’ data from HP/Dell computers
• Supported and followed up on End-Users’ new computers and data
• Validated functional internal applications
• Validated disposable machines in G-Disk wipes

Native Staffing October 2009 to November 2009
Confidential,Technician, Irving, TX

• Migrated and restored End-Users’ data from Confidential,
• Verified data, standard software and profile settings upon post-imaging
• Assured hardware and software meet Siemens requirements
• Returned workstations with validation and completed tasks under scheduled times
• Displayed updated version of computer to End-Users before tasks are completed

Confidential, July 2009
JPMC Team Lead Technician (Short-Term Project), Dallas, TX

• Chase/Washington Mutual conversion project
• Managed team, issues, and escalations hardware refresh
• Report team and task status to JPMC conversion group
• Ensured all peripherals are installed and functioning properly
• Ensured MICR printer is setup properly
• Ensured old assets are properly prepared for disposal shipment

Confidential,April 2009 to July 2009
Confidential,Technician, Dallas, TX

Deployed Dell Desktops/Laptops at City of Dallas locations

• Utilized CA Unicenter Service Desk ticketing system
• Assisted team imaging new desktops
• Assisted team in 911 departments setting up computers
• Assisted team in PC service calls in City Hall
• Migrated data and restored applications at End-Users’ new computers
• Configured MS Exchange & Lotus Notes per End-Users’ requests
• Moved old computers to a secured storage

Confidential,July 2007 to January 2009
Confidential,Desktop Support Technician, Ennis, TX

Supported Call Center facility of 650+ workstations

• Resolved Level II trouble tickets with end users (CA Unicenter Service Desk)
• Supported training, customer service representative, and manager laptops/desktops
• Administered Windows 2003 servers
• Maintained SMS Administrator Console to each workstation
• Assisted with Desktop Engineer team utilizing software distribution tools
• Created and modified BGInfo and push to workstations via PSTools
• Setup end user accounts using Active Directory in OU Domains
• Modified and created GPO groups on a low level
• PC imaged, setup and deployed to proper cubicles
• Assisted telecom tech via Avaya IP phones setups and troubleshooting
• Set up shared network printers via locals & servers
• Edited batch files and VB scripts per groups of call center agents, leads, & trainers
• Installed, re-installed, configured & cleanly removed Cisco VPN
• Wiped data from decommissioned desktops and laptops
• Managed technical support activities within the facility
• Troubleshot OS and applications on-site and remotely during and after business hours
• Assisted helpdesk, telecom and network engineer teams for Ennis Call Center location

Confidential,May 2007 to July 2007
Confidential,Distribution Center Desktop Technician, Corsicana, TX (Part-time)

• Imaged XP to workstations and performed Desktop support
• Administered Windows 2003 Servers
• Performed onsite systems installation and integration management as needed
• Acted as a training resource for Lotus Notes, Microsoft Office, and related applications

Confidential,September 2005 to May 2007
Deskside Support Representative at AT& T, Irving, TX

Supported High-Level Volume of 1,200+ Workstations

• IMAC/Lease Rollovers/Swap Dell/HP/IBM desktops & laptops
• Imaged desktops and laptops with Symantec Ghost
• Resolved Level II Vantive trouble tickets with end users
• Performed Backup & Restored Windows users’ data
• Setup corporate domain & passwords reset using Active Directory
• Troubleshot Windows XP & 2000 and applications remote and on-site
• Configured MS Exchange & Lotus Notes per End-Users’ requests
• Wiped data from decommissioned desktops and laptops

Confidential,April 2005 to September 2005
Vought & Siemens Short-term PC Consultant, Dallas, TX

Data Migration

• Wiped data from decommissioned desktops and laptops
• Installed & Configured IBM/Dell/Compaq/HP hardware desktops/laptops/servers

Confidential,June 2005 to August 2005
Lazo Technologies Network Cabling Technician, Dallas, TX

Installed and terminated Cat5 cables at Dallas ISD sites

Confidential,December 2002 to June 2005
Configuration Technician, Dallas, TX

Installed hardware parts to new desktops/servers

• Imaged and configured desktops before ship to clients
• Built HP/Compaq rack servers

EDUCATION:
Confidential, College, Waco, TX,
Associate of Applied Science Degree - Computer Maintenance Technology

CERTIFICATIONS:
A+ Certification CompTIA Career
C-Tech Certification for Network Cabling Specialist