SAP CRM Functional Support Consultant RESUME NJ - Hire IT People

Executive Summary

SAP CRM Base customization, sales, marketing. (2007 Web UI\'s.), E-commerce and Middleware.
A competent professional with 2 plus years of experience in SAP CRM Module as a Functional consultant.
Currently associated with Novozymes South Asia Pvt ltd. as CRM support Consultant (Functional)
Quality exposure to SAP activities which include understanding & supporting of business processes, analyzing requirements, finalizing the business scenario and solving the (Issues) tickets.
Worked on-site with the clients to provide high quality advice and solutions in Denmark.
Proven analyst with skills in devising and implementing policies/ procedures for accomplishment of business goals in pre-set parameters.
Experience of working under cross-cultural and multi-lingual environments.
Having one End to End Implementation and Two support experiences.

Core Competencies

SAP

More than 2 years of SAP CRM Expertise with focus in Base customization, sales, marketing. (2007 Web UI\'s.), E-commerce and Middleware.
Having one End to End Implementation and Two support experiences.
Worked on-site with the clients to provide high quality advice and solutions.
Understanding User’s requirements and managing SAP project initiatives.
Guiding the set up of the system. Troubleshooting any problems arising in the process.
Perform on deployment for the new requirement and for the new updates.
Supporting legacy systems to SAP.

Professional Experience

Working as SAP CRM Functional Support Consultant. Confidential,

Title: SAP CRM Functional Support Consultant.
Nature of Project: SAP CRM Support
Duration: Since Jan 2010

Role:

Understand the Business Process.
Provides ongoing application support.
When an issue comes diagnose, analyse and solve the issue.
Performing the Gap Analysis of the existing configuration and development.
Participating in the pre-upgrade and upgrade activities, testing scenarios
Perform on deployment for the new requirement and for the new updates.
Perform testing for the newly deployed applications updates.
Identifying the training needs and conducting extensive training and documentation.
User account and contact creation, deletion and modification.
Re-tested the defects once they are fixed.
Handling tickets based on the priority without crossing SLA
Supporting E-commerce Application.
Monitoring the resolving any issues involving sales area data synchronization
Force synchronization with the Application for the data flow.
Solving the issues raised by super user and core teams.

Project I
Confidential,Role: Functional Consultant (mySAP CRM)

Implemented areas:

Responsibilities/Deliverables: Worked as SAP CRM Functional Consultant, these include Base customization and Sales.

Role:

Understand the Clients Business Process
Collecting the requirements of the client
Analyzing the requirements with respect to SAP CRM
Performing the Gap Analysis of the existing configuration and development
Involved in the CRM Base Customisation.
Created, Partner Determination Procedure according to business requirement.
Customized Business Partner Master data settings, BP Roles, No ranges, Groupings, Views according to business requirements
Created different territory hierarchies
Configured Business roles
Configured sales process including- sales order, Opportunities, Quotation,
dPrepared documentation and training manuals.

Confidential,Role: offsite support coordinator

Role:

Solved the issues raised by End Users and core teams from onsite and provide support to facilitate the transition of SAP CRM.
Provided solutions to the clients and helped in recreating and updating products on client’s request.
Provide support service to the Master data, Sales & Marketing.
Worked on deployment for the new requirement.
Provide support to the customer by resolving all the raised service tickets on priority without crossing SLA

Knowledge Preview

Academic Credentials

BTECH