PROFESSIONAL PROFILE

Extensive knowledge as an SAP Functional Analyst frequently designated as the team leader for SAP related issues in the SD and CS modules. Designated liaison and lead comunicator between distributors and the IT department helping the team voice their opinions for the benefit of improved performance or "Best Practices". Adept at problem resolution and recognized for a strong work ethic that goes above and beyond expectations to deliver excellent results. Received Six Sigma like training with a keen and consistent focus on assuring that the customer is the priority. Responsible for the configuration and testing of the SD module in SAP version 6.0 prior to the "go-live". Able to prioritize tasks in a stressful environment with a keen sense of urgency when necessary.

PROFESSIONAL EXPERIENCE

Sales Marketing Analyst(2005 - 2009)
SAP Master Data Coordinator (SD and CS modules) (2005)
Operated within the Headquarters Data Management section of the IT department to maintain all master data input, including the building and maintenance of the online customized machine build and price section within the configurator of SAP version 4.7. Identified, resolved and implemented solutions for functional SAP issues within the SD and CS modules. Was responsible for the Gap Analysis between the end users and the IT group.

The go-to person involved in the seamless, month long transition of the SAP based, customer retail reporting system from the legacy mainframe system to the SAP R3 environment. This occured with minimal daily service interruptions for the continued business of 40 North American Distributors.

Tested and approved the functionality of the SD, CS and MM modules in SAP when configuration changes were necessary to allow continual daily entry of the retail activities by the distributors.

Maintained the master data database including Data Entry, Variant Configuration, BOM, Pricing, Prioritization of issues, and troubleshooting problems in the SD/CS, MM and PP modules of SAP, in order to ensure data integrity.

Additionally, ensured data integrity by setting up materials only with complete and the most current information from reliable sources. Made data available by providing proper and understandable documentation for "best practices" and system transactions. Continually investigated and implemented re-engineering opportunities to better serve internal and external customers.

Resolved issues with master data, the machine configurator, pricing, and sales order processing.

Trained and supported over 600 SAP users that performed roles in accounting, finance, order processing, procurement, logistics, pricing, production, scheduling and inventory management. Created the training manual and handled the training via web-casts due to the decline in the economy. The web-casts saved the company $70,000 annually based on previous travel costs incurred for past training classes.

Customer Support Coordinator (1998 - 2005)
Processed orders for 2,000 machines and 350 separate attachment orders per year, representing up to $220 million in sales, while being responsible for approximately 18 major distributors. Managed receiving, processing and coordinating all distributor machines and attachment orders in the SAP system. This was all done in the SD and CS modules of SAP.

Ensured cost effective utilization of inventory when allocating to distributor orders. Balanced cost, location and inventory age, trying to use oldest machines first, contributing savings of up to 40% to the company.

Provided accurate information to distributors regarding status of orders, availability, specifications and requested changes to specifications in support of their sales activity. Communicated with distributors and sales regions to effectively resolve outstanding distributor issues.

• Expedited shipment when delivery was critical or to maintain delivery commitments.
• Ensured that correct prices and terms were applied to each machine and attachment invoice.
• Reviewed and recommended optimum resolution of distributor product claims for mis-shipments, cosmetic or quality problems.
• Maintained complete files on each order including the order, acknowledgment, invoice and all related correspondence.
• Received and processed distributor claims for freight adjustments.
• Trained end users in the Sales Order Entry system in SAP.

Pricing Analyst (1997 - 1998)
Created, maintained and distributed machine price lists for 6 major product lines in an accurate, timely manner so that existing orders would price correctly at the time of order entry. Interacted daily with Product Marketing and Customer Support & Procurement in relation to pricing issues.

• Maintained new product introduction schedule (P-3) for pricing.
• Expedited the implementation of current prices into Order Entry System (OES) or SAP.
• Prepared monthly pricing reports and created price and policy letters that related to price lists.

System Support Analyst (1995 - 1997)
Reported directly to the Manager of Production & Sales Planning. Developed the Legacy mainframe Order Entry System (OES) logic and layout enhancements based on the requests by the users. Managed the daily maintenance of the OES system which included the pricing, specifications, vendors and distributors. Resolved system problems with the OES users and the IT department. Trained the distributors on the OES mainframe system.

EDUCATION

Bachelor\'s Degree in Marketing