PROFESSIONAL SUMMARY

• Overall 18 years of experience including over eight years of as a SAP Functional Consultant.
• Functional experience of 10 years in “Customer support” for Textile processing, Converting, Rubber and Tyre manufacturing industries.
• Strong Implementation experience includes Business Requirement analysis, mapping client’s business process to SAP processes, Gap analysis, Configuration, Prototyping, Testing, Training, Documentation and Post Go-Live Support.
• Experienced in various facets of SD module including Analysis, Design, Development, Implementation and training.
• Strong understanding in Integration of SD with MM, PP and FI Modules and Good knowledge in SAP testing.
• Experience in preparation of documentation that includes areas of course design, evaluation, training materials and providing training for business and end users in Sales and Distribution module.
• In-depth understanding of SD functionality from developer\'s and Client\'s perspective to extend business content based on requirements.
• Supported and configured all areas within Sales and Distribution and Logistics Execution including Order to Cash (OTC), Master Data (Material and Customer), Credit Management, Rebate Processing, and Supply Chain Management (SCM).
• Worked as SD Analyst on production support requirements.
• Expertise in Coordinating business users with SAP support activities carried out and with BASIS team for events including scheduled maintenance downtime, system upgrades, software installations, and job scheduling.
• Analyzed and resolved help desk issues Work with users to explain how SAP Sales and Distribution works and resolve user questions and issues.
• Work with existing Cost (FI-CO) Analyst as secondary support of controlling configuration and processes.
• Expert in analyzing user requests and work with company SAP team to determine optimum course of action Resolve SAP configuration and defects and implement approved changes.
• Develop testing scenarios and scripts Perform verification, integration and QA testing.

• Diploma in Industrial Electronics

• SAP Sales & Distribution Consultant Certification ECC 5.0

Skill set:

• SAP R/3 Version 4.6B, C, 4.7, ECC 5.0, ECC 6.0, Windows NT, 2000, 3.1 & 95/98, Microsoft Office XP/2000/7, Vista, C, C++, Lotus Notes,

Project Summary:

Confidential,WI 04/2011 – Present
After Sales Customer Support

Responsibilities:

• Involved in after sales activity like Installation & Commissioning of complete product range manufactured by SOFTAL GmbH for Paper/Film/Foil Converting and manufacturing industries.
• Also actively involved in on – site trouble shooting of complete product range by rendering services to the nation wide customers.
• Involved in spare part sales activity and In-house repairing.
• Actively involved in training to the customer representative for entire product range.

Confidential,CO 06/2010 – 03/2011
SAP SD Test Analyst

Responsibilities:

• Integration testing with tool HP QC version 10.0.
• Execution of test plans and result recording.
• Functional and integration test case writing.
• Co-ordination between onsite-offshore testing team.
• Executed complete integration testing for OTC business processes with sales order processing, delivery processing, STO processing, Return order processing.
• Executed the successful integration testing of enhanced ATP check for sales order and STO with serialized material and Serial number selection in STO, Automatic inbound delivery creation from outbound delivery creation.
• Executed integration testing for user profiles with respect to GRC for different business end users.

Confidential,NJ 10/2007- 05/2010
SAP SD Functional Consultant

Responsibilities:

• Involving support on-going issues, analyze the business processes in-order to offer suitable solutions to the problem.
• Actively involved in defining Business Organization structure of Sales & Distribution management in the SAP R/3 Enterprise structure.
• Post implementation support and trouble shooting, follow-up on initial user problems and resolving them by making required changes.
• Played a major role in Unit test Scenario preparation, Integration testing, User testing and documentation.
• Configuration of various Account Groups as per customer classification, and defined partner functions, Maintaining Partner Determination Procedures in various objects such as Customer Masters, Sales Document Header & Item, delivery, billing docs etc.
• Configured sales documents, billing, shipping, credit management, consignments etc.
• Configured Customer master, material master.
• Configuration of Third party Order processing, Delivery and Billing.
• Creation of Pricing Procedure, Condition Type, Access Sequence.
• Involved in Unit Testing, User Acceptance Testing, Functional Integration Testing.
• Preparation of Unit test Plans and Integration of Test Plans. Execution of test plans and result recordings.
• Set up Sales & Distribution Organizational structure and various basic functions in S&D: Partner Determination, Pricing, Master data, Inquiry, Quotation, Sales Order, Delivery, Billing Documents, and Invoice.
• Configured customer master and Settings for field selection of customer master data. Configured and created OTC (order to cash), consignments, credit management, deliveries, and invoicing, inter-company sales.
• Involved in Cross Functionality of SD with MM and FICO.

Confidential,India 01/2002- 10/2007
Internal SAP SD Functional Consultant

Responsibilities:

• Performed Unit Testing and involved in Functional Integration testing to ensure that new enhancements do not adversely affect existing functionality.
• Involved in Cross Functionality of SD with MM and FICO.
• Configuration of Copy Control for sales documents.
• Configuration and Maintenance of Batch Management
• Configuration and Maintenance of service Contracts.
• Study business process changes / requirements and configuration to fulfil the requirements.
• Configuring & building up organizational structures which include sales organization distribution channel, division, sales offices and sales groups.
• Provide support for urgent problems faced by SAP users.
• Training to end users and troubleshooting day to day problems for SD module transactions.
• Defining and assigning number ranges for sales, delivery and billing documents.
• Defined Pricing Procedure using Condition Techniques based on distribution channel and created Access sequences for Specific division with relevant discounts.
• Creation of test scenarios for unit testing and integration testing for all SD business processes and getting the sign-off after successful completion of testing.
• Resolved tickets on time and maintained good reputation with users.
• Configured different Pricing Procedures based on business requirements.
• Involved in Identification of Order to Cash related test Scenarios.
• Performed Integration testing for new enhancements.
• Prepared test scripts for various enhancements carried out and provided training to end users.

Confidential,India 01/1994- 12/2001
Manager – Customer Support

Responsibilities

• Involved in after sales activity like Installation & Commissioning of complete product range manufactured by E + L for Textile processing, Paper/Film/Foil Converting and manufacturing, Rubber and Tyre manufacturing industries.
• Also actively involved in on – site trouble shooting of complete product range by rendering services to the nation wide customers.
• Partially involved in spare part sales activity and In-house repairing.
• Actively involved in training to the regional service engineers and customer representative for entire product range.
• Especially responsible for the overseas Installation & Commissioning of Corona Treaters supplied by M\\s. SOFTAL GMBH for the Film Orientation machines in Asian countries.

Confidential,India 11/1992- 01/1994
Service Engineer

Responsibilities

• Involved in after sales activity like Installation & Commissioning of complete product .