Employment Experience:

Confidential,Radnor, PA
SAP Order Management Lead August 2011 Current

• Responsibilities include leading and ensuring the overall success of the SAP Order Management Team. Manage and allocate tasks to resources, while ensuring deliverables are completed on-time, according to plan and at a high level of quality.
• Manage Order Management production support ticket queues, including work products in process with AMS partner.
• Prepare and present Project Change Orders to Program Management Office for approval. Allocate resources and manage delivery of work products resulting from Project Change Orders.
• Update and refine cutover plans to meet aggressive Go Live schedule. Manage resources to ensure data conversion activities are completed according to plan. Participate in cutover activities - specifically open order conversion issue resolution.
• Formulate resource mapping to current Order Management solution. Develop Knowledge Transfer Plan to ensure timely release of consulting resources.
• Complete configuration changes and update functional specifications for Order Management solutions.
• Provide on-site hyper care support during Go Lives.

Confidential,Frazer, PA
Project and Order to Cash Lead April 2007 August 2011

• Participated in project planning and mobilization activities. Provided scope plans including resource requirements. Prepared work estimate documentation to be presented to Program Management Office including level of effort for Supply Chain Functions, ABAP Development, and Security.
• Drafted and managed project plans including both Business and IT& S activities.
• Prepared Order to Cash Blueprint workshop materials and presented the Cephalon SAP Global Template. Facilitated workshops with Key Business Stakeholders.
• Mapped current system processes and functions to the Cephalon SAP Global Template. Gathered and documented local requirements. Ensured Key Business Stakeholders agree solutions meet local requirements.
• Formulated cross-functional and cross-module configuration design. Identified functional GAPs and provided solutions both technical and process. Managed and approved all Order to Cash related configurations and development objects.
• Worked closely with core team members to ensure design solutions integrate properly with FI/CO and MM. Worked closely with data teams to ensure that data structures will meet design requirements.
• Prepared Blueprint Documents, Functional Specifications and Process Flows for Order to Cash.
• Managed consulting resources, allocating tasks, and ensuring deliverables are on time.
• Prepared testing plans for test cycles. Prepared cross functional, GxP and Non-GxP script list. Facilitated status meetings to review all open discrepancies, resolve issues, review status, and define next steps.
• Managed change control records associated with the project and ensure GxP Compliance requirements are followed.Assisted in implementing SAP governance.
• Prepared training curriculum and schedule for Order to Cash. Prepared materials and delivered OTC SAP Training courses.
• Provided critical OTC tasks required for cutover activities. Drafted and managed Cutover Plan for Third-party Logistics and EDI Partners.
• Participated in promote to Production and post Go Live activities.Provided stabilization support post implementation. Facilitated issue resolution with cross functional team members as well as external partners.

SAP Projects

• Order to Cash Lead on the SAP Phase 3 European Rollout Project France, UK, Spain, Benelux, Switzerland, Ireland, Germany, Italy, Nordics
• Order to Cash Lead on the SAP Phase 2 US Rollout Project
• Order to Cash Lead on the SAP Project Anesta AG - Switzerland, US
• ECC 6.0 Upgrade Order to Cash and User Acceptance Testing Lead
• IT& S Lead on the SAP Vistex Incentives and Paybacks Project

Order to Cash Production Support Lead

• Responsibilities included management of Order to Cash support related tickets and continuous improvement projects.
• Managed three support resources both on and off shore.

Confidential, Salem, NJ
Order to Cash Lead July 2006 April 2007

• Lead for Sales and Distribution Support operations providing expertise associated with the SD module to both users and IT resources.
• Served as key resource in multiple Continuous Improvement Projects including the design and implementation of a new subsidiary.
• Facilitated business process development meetings with Key Stakeholders offering solutions associated with SAP functionality.
• Assisted with procedure development of internal support processes.

Confidential,Morgantown, WV
Sales and Distribution Consultant October 2005 July 2006

• Prepared and executed process definition workshops, confirming “AS IS” and “TO BE” business processes with Key Stakeholders.
• Matched business requirements to SAP functionality, integrating with project team members across Supply Chain functions.
• Developed Business Process Documents detailing business requirements and design solutions.
• Assisted with the development of the RICE-FW list, documenting all development requirements for the Order to Cash Team.
• Participated in regulatory compliance reviews with Sarbanes Oxley Auditors.
• Configured Sales and Distribution specific business processes associated with Customer Master, Sales Document Types, Item Categories, Available to Promise, Foreign Trade - Legal Regulations, Billing Documents, Returns, Backorder Processing, Deliveries, Inter-company Processing, Output Determination, Smartforms, Pricing, Account Determination and Credit Management.
• Authored Development Specifications associated with Customer Master and License Master Conversions, as well as Order to Cash specific enhancements.
• Assisted client team members with Business Process Procedure documents.

Confidential, Wayne, PA
Sales and Distribution Team Lead August 2002 October 2005

• Acted as Team Lead for Sales and Distribution/Logistics Execution team members.
• Managed workload allocating resources and monitoring progress across multiple Supply Chain functions including Production Planning, Materials Management and Warehouse Management.
• Managed off-shore FI/CO configuration and ABAP Development work orders with resources in the United Kingdom and Malaysia.
• Consulting responsibilities included process issue resolution, configuration, and knowledge transfer associated with the Sales and Distribution and Logistics Execution modules.

Order to Cash Consultant
Confidential,Houston, TX

• Developed and executed end user training for Sales and Distribution and Logistics Execution courses.
• Participated in post go-live production support activities.
• Solutions Delivery Consultant managing work orders, liaising with client management and providing stakeholders with regular updates of progress and closures of issue.

PricewaterhouseCoopers Consulting, Philadelphia, PA
Order to Cash Consultant October 2000 August 2002
Confidential, Worcester, MA

• Contributed to the overall objective of the Saint-Gobain project in the design and build of a global template solution, which became the foundation for the strategic IT solution platform.
• Assisted with project preparation activities providing detailed scope plans to management. Participated in project team mobilization activities.
• Established baseline template leveraging existing SAP systems and PWC global templates.
• Determined global requirements, business processes and scenarios, using Saint-Gobain models and PWC Accelerators.
• Migrated SAP configurations from existing systems.
• Completed SAP configuration to meet global requirements within the Sales and Distribution and Logistics Execution modules including Enterprise Structure, Sales Documents, Item Categories, Deliveries, Consignment Processing, Billing, Output and Text Determination, and Availability Checking.
• Configured template for workshops. Updated reference models and supporting documentation.
• Conducted workshops with key stakeholders to confirm requirements and processes.
• Validated the template scope soliciting input from extended team members.
• Captured unique regional and local requirements which could impact implementation strategies. Introduced global operating models, including process standardization and data harmonization guidelines. Enhanced template to reflect workshop results. Documented gaps between global requirements and initial global template.

Order to Cash Consultant
Confidential,Woburn, MA

• Assumed implementation testing responsibilities.
• Managed Batch Schedule requirements and changes communicated by the user community to ensure that client expectations were met.
• Participated in production support activities trouble shooting and solving system issues.
• Worked with the user community refining reports and output documents to meet expectations.

MarchFIRST, Florham Park, NJ
Order to Cash Consultant January 2000- October 2000
Confidential, Gainesville, FL

• Met with key stakeholders identifying and documenting business and master data requirements.
• Matched business requirements to SAP functionality. Assisted in scope definition decisions.
• Defined and documented the business Organizational Structure.
• Participated in the Business Blueprint and Baseline Configuration Plan formulation using the Accelerated SAP implementation tool.
• Configured Sales and Distribution specific business processes included in the Business Blueprint and the Baseline Configuration Plan.
• Worked closely with Development Team on the Material Master and Customer data conversions. Facilitated configuration validation workshops with key stakeholders.
• Assisted client with business process documentation, including training and testing materials. Participated in knowledge transfer, training, and testing sessions with client.
• Assisted client with the finalization of the cutover plan.
• Participated in promote to Production activities. Acted as the on site support resource at the Juarez, Mexico plant. Assisted and oversaw post activities to ensure a smooth transition into the Production environment.

Confidential, Princeton, NJ
Global Order to Cash Team Member July 1998 January 2000

• Participated in system analysis of three European markets. Documented business processes and requirements.
• Mapped current system practices and functions to SAP. Identified functional GAPS and best business practices. Provided technical solutions within SAP, optimizing processes in key business areas.
• Created design work plans to manage goals of the overall project.
• Refined “AS IS” and “TO BE” processes where necessary.
• Completed SAP configuration within the Sales and Distribution module including Sales Documents, Item Categories, Returns, Credits, Billing, Output Determination. Identified design alternatives for development requests.
• Worked closely with data teams to ensure that data structures would meet design requirements.
• Managed cross-functional market design meetings.
• Documented processes using software tool created for SAP R/3 projects.
• Formulated test plan, including cross-functional and cross-module configuration designs.
• Prepared and executed unit test scripts. Validated test execution.
• Managed problem log resolutions through changes in current design. Communicated changes to the training teams.
• Coordinated validation activities with key market stakeholders.
• Facilitated enhancement and approval process with representatives from Global Order to Cash and the markets.
• Identified and scripted standard operating procedures.
• Participated in promote to production and post go-live production support activities analyzing user versus system problems and enhancing design to best/fit system effectiveness.

Confidential, Philadelphia, PA
Internship - Instructor/Teaching Assistant April 1997 September 1997

• Completed and passed Sales and Distribution and Materials Management SAP R/3 certification exams. Instructed Sales and Distribution and Materials Management courses within the SAP R/3 system.
• Actively participated in multiple teams supporting other instructors. Assisted students with assignments and system problems.
• Edited and updated course materials.
• Developed and administered all Lotus Notes accounts for international consultants.

Education:

Bachelor of Science in Business and Administration

Activities and Honors:
Recipient of Bristol Myers Squibb President’s Award, March 1999
Drexel University Tennis Team Team Captain and MVP 1996
Recipient of the Nancy Kopp Sportsmanship Award 1994, 1995, 1996
North Atlantic Conference Academic Honor Roll