SUMMARY:

• 13 years of experience in IT industry as an Application Developer with OOPS background and strong Database knowledge.
• Thorough understanding of ITIL/ITSM processes, specifically Service Catalog SME
• 7+ years of expert level experience in Confidential Prime Service Catalog
• 4+ years of expert level experience in Confidential Intelligent Automation for Cloud
• 3+ years of expert level experience in serviceNow application development
• 3+ years of expert level experience in serviceNow ITIL Configuration Management
• 3 year of experience in Confidential Process Orchestrator
• Extensive knowledge in serviceNow, CliQr, Confidential, OpenStack Compute, vCloud Director and VMWare vCenter
• Extensive experience in Docker Container Micro - services
• Extensive knowledge in DevOps with Jenkins Build and Deployment using Ansible Scripts.
• Extensive experience in Confidential Inter Cloud Services, Mantl, Marathon, Mesos, Consul and Traefik
• Extensive experience in java-script frameworks reactJS, ExtJS and Confidential Prime UI/UX
• Extensive experience in developing web applications using PHP, PERL, HTML, XML, JavaScript, CSS, Ajax, Jquery, VMware and Apache in both windows and Linux based operating systems.
• Expert level knowledge in Relational Database Management Systems (RDBMS) design, normalization, and management, with MySQL, Oracle and MS SQL Server, etc.
• Extensive experience in LAMP and WAMP environments
• Well versed with complete Software Development Life Cycle (SDLC) process which includes Designing, Developing, Testing and Implementation.
• Experience in using Web Service and SOAP, REST APIs.
• Extensive experience in Agile Scrum methodologies.
• Extensive knowledge in Software Test Life Cycle (STLC)
• Knowledge on Advanced Java and Web Technologies.

TECHNICAL SKILLS:

Service Catalog: Confidential Prime Service Catalog, serviceNow

CRM: Siebel, SalesForce.com, SugarCRM, SageCRM

Cloud: Confidential Intelligent Automation for Cloud

Scheduler: Tidal Enterprise Scheduler ( Confidential )

Orchestrator: Confidential Process Orchestrator (CPO), Cliqr

Languages: PHP4/5, PERL5

Databases: MySQL, SQL Server, Oracle

Web Technologies/scripts: HTML, CSS, JavaScript, XML, jQuery, AJAX, Dojo, XWT, Shell Script

Editors: Moba xTerm, Sublime, Notepad++, Editplus

Versioning Tools: VS, SVN, BitBucket, Stash, JIRA

Operating Systems: Windows, Solaris, Linux

Cloud solution: vCenter, OpenStack and AWS

Micro Services: Docker, Mantl, Marathon, Mosos, Consul and Traefik

Administrative Tools: Toad, phpMyAdmin, MySqlcc, MySQL Administrator

PROFESSIONAL EXPERIENCE:

Confidential, CA

Service Catalog Consultant

Responsibilities:

• Configuring serviceNow Asset and Inventory Management in the Service Catalog
• Configuring serviceNow IT Service Management Process like Incident, Problem, Change, Cost etc.
• Creating serviceNow Application, forms, list, tables and business rules from scratch
• Created client script, script include, UI Policies and Actions
• Created import and update sets for the data migration
• Created I/O web services, workflows, REST APIs
• Worked on portal rebranding and UI pages
• Configured VMware Cloud plugin for IT Operations Management
• Created the micro services using Docker images for Spectre UI components and DDA Router.
• Created Jenkins job for Build and Deployments of Docker containers.
• Created Ansible scripts for deploying jobs in Marathon and docker-hosts
• Created json scripts for Marathon API.

Cloud Consultant

Confidential

Responsibilities:

• Created the Service Catalogs for Confidential Marketplace Application
• Involved in creating the service on Service Delivery Platform and Cliqr
• Provisioned applications with Openstack cloud using Prime Service catalog and Cliqr
• Involved in provisioning apps, creating profiles, generating cliqr api for using Cliqr.

Cloud Portal Consultant

Confidential

Responsibilities:

• Created Services and Portlets for Infrastructure Discovery, Register, Maintenance and Validation
• Created Service Agents for send and receive parameters to CPO
• Created Service Error Remediation and FSM State Transitions and created the activity process in CPO
• Modify the services and one-Click order for Create, Revert, and Delete VM Snapshots.
• Created Portlets using Confidential Prime UI and XWT Dojo framework.
• Involved in creating External PO tasks, Service Items, Dictionaries, AF Rules, Service Links, Transformations, Bundle Services, RAPI Services etc.

Confidential

Portal Engineer

Responsibilities:

• Created service link agents, adapter, transformation, service item tasks and portlets.
• Created Portal Pages and Portlets using HTML, CSS, EXT JS and JavaScript.
• Created the Service Item Based Dictionaries and Tasks using LifecycleCenter.
• Created the Integration Dictionaries using service task and Control Agents.
• I have involved in configuring the outbound, inbound properties and parameter mapping in ServiceLink module.
• Install and Configured Confidential Service Portal in virtual machines using IIS, JBoss AS, MS SQL Server/Oracle and Custom Adapter.
• Back-up and restore deployment packages such as Custom Services (Agents, Roles, OUs, Groups, Emails and Categories), Advanced Services, Portal Pages and Portlets.

Confidential, San Francisco, CA

Newscale Developer

Responsibilities:

• I am working on adding the newScale services to Confidential Service Portal using 9.3v.
• I have created the Site Wide, Service Group and Service level Authorizations.
• I have redesigned all the Telecoms and SharePoint services in to 9.1.
• I have involved in redesigning all the end user RC Service Catalog services to version 9.1 SP2. Confidential have around 375 services
• I have used the Export, Import and Copy services for redesigning RC services.
• I have involved in creating the services, configuring, testing and implementing the service to PROD.
• I have involved in creating the deployment packages and transmitted/deployed the packages different environments like DEV, STAGE and PROD.

Environment: Confidential NewScale, HTML, XML, CSS, JavaScript, WebSphere, Cognose, SQL Server

Confidential, San Francisco, CA

Request Center Developer

Responsibilities:

• I have involved in various Request Center Implementations and managing day to day activities.
• I have involved in all the Request Center works like configuration, scripting, workflow and testing.
• I have implemented Bundle Services for PAM. This is the first ever bundle Service in WF Service Catalogs.
• I have involved in creating Control Agents for external workflow tasks.
• I have involved in creating design templates, test plans and PowerPoint presentations.
• I have experience in creating reports using Cognos (Service & Dictionary Dimensions)
• I have involved in creating B4G and External tables.
• I have involved in migrating all the services to new ISF and Active Form Rules.
• I have created the following Services for Confidential Internet Service Group( Confidential )

Confidential, San Francisco, CA

PHP/MySQL Web Developer

Responsibilities:

• Involved in developing and maintaining the different internal audit repository portals which are developed in PHP/MySQL.
• Headspin is a repository to report data for Assets, Contacts, Racks, ipaddress and CQ Data. All these data are getting from different data dump unix shell scripts and uploading into MySQL database using cron jobs.
• Repository for WebLogic and OEM Audit scan results for the different servers based on platform and environment.
• Repository for all Confidential Running Script results for different node names and hostnames

Confidential, Sunnyvale CA

PHP Developer

Responsibilities:

• Involved in developing the website and admin module using codeigniter framework.
• Created business logic for whole application.
• Developed an efficient Administration module to manage the portal dynamically.
• Created advanced search and sidelines for the website.
• Implemented the presentation layer with HTML, DHTML, Jquery, Ajax, and CSS.
• Implemented Google API using Jquery Plugin.
• Done database design with normalized table structure.
• Done query optimization.
• Developed Job Seeker Management Module.
• Created a forum for open discussion for various users groups, such as job seekers, employers and recruiters.
• Developed and deployed it in Linux server.

Environment: Linux Apache MYSQL PHP (LAMP), JavaScript, HTML, XML, XSD, Apache, VIM/VI Editor

Confidential

Responsibilities:

• Developed the application using Zend's MVC pattern.
• Involved in writing business layer using OO PHP.
• Done database design with normalized table structure.
• Implemented the presentation layer with HTML, DHTML, Jquery, Ajax, and CSS.
• Displayed on demand data to the user using Ajax.
• Validations provided to the form fields using JavaScript.
• Written SQL statements to fetch and store the data using MySql database.
• Involved in writing stored procedures using MySql
• Optimized the database queries to improve the performance.
• Developed the management module to monitor the employees network usage
• Developed a Web content control module, which ensures the users only get access to the content they need.
• I have used SVN for maintaining file modification history.
• Developed and deployed it in Linux server.

Environment: PHP5, MySql, Linux, Apache, Zend Framework, HTML, DHTML, CSS, XML, JavaScript, Juery, JSON, Ajax, Linux, SVN

Confidential

Sage CRM Consultant

Responsibilities:

• Involved in the initial design of the project
• Take part in the feasibility study of the project take part in the database design, adding indexes to the table and normalization
• Wrote business logic for the entire application.
• Involved in designing presentation logic.
• Tested the whole routing scenario.

Environment: Sage CRM, ASP 3.0, MySQL, HTML, JavaScript, CSS, Apache, Text pad, Microsoft Excel, Windows XP

Confidential

SQL-Ledger, PERL Developer

Responsibilities:

• Developed and maintained the Goods & Services Module
• Created PERL script for loading dbf file data into PostgreSQL database.
• Maintained the administrative module, which deals with the user accounts and access controls
• Integrated payment gateway with the application
• Done database design with normalized table structure.
• Done query optimization.
• Integration Testing.

Environment: PERL, JavaScript, PostgreSQL, HTML, Apache, Redhat Linux, Editplus, VI/VIM Editor

Confidential

Software Developer

Responsibilities:

• Involved in designing & implementation of the application.
• Involved in database design and implementation.
• Used Cascading Style Sheets (CSS) for achieving uniformity through all the pages.
• Used Visual Source Safe for version controlling

Environment: PHP, MYSQL, HTML, CSS, JavaScript, TinyMCE, CGI, Apache, Windows and Linux.

Confidential

Responsibilities:

• Responsible for studying the background, the requirements, designing the application, laying down the data input, data processing flows.
• Responsible for client interactions through, keeping them posted on the milestones in the projects.
• Responsible for the final roll off for the project with the ultimate representation on the client’s website in the form of a pie chart and a bar chart.
• Lauded for the project by the client.

Environment: PHP, HTML, PERL, JavaScript, CGI, TinyMCE, Fedora Linux, AJAX, MYSQL, MS Excel.