TECHNICAL SKILLS:

• Developed scripts, automation & applications using Powershell, C# and Python.
• Implemented, supported & customized Configuration Management using Powershell DSC & Chef.
• Automated server creation using Powershell with PowerCLI.
• Provided vulnerability analysis and developed remediation plans from Nessus & Qualys.
• Built & supported servers running Windows Server 2016 and prior versions, and Linux RedHat, Ubuntu, Debian.
• Implemented & Managed the Continuous Integration/Deployment pipeline using TeamCity & Octopus.
• Implemented, supported and developed custom tooling for System Center Configuration Manager 2012 R2 (SCCM).
• Configured, managed & supported containerization efforts using Docker

PROFESSIONAL EXPERIENCE:

Confidential

DevOps Engineer

Responsibilities:

• Worked on several Software as a Service (SaaS) products, including products for a vertical brand
• Acted as a member of the DevOps Team, providing solutions for Engineering & Ops teams
• Provided Administration for TeamCity (Continuous Integration) & Build servers
• Provided support on break/fix incidents
• Utilized Git & GitHub for source control (GitFlow)
• Owned & maintained Azure Infrastructure (Resource Groups, Scaling, Deployments, Replication, etc)
• Designed & Implemented Configuration Management (Powershell DSC)
• Attended daily scrum standups
• Performed work in 2 week sprints, and participated in grooming meetings
• Utilized Jira/Confluence/HipChat for workflow management
• Developed scripts for VMWare infrastructure using PowerCLI, including scripts to build & configure VMs (Infrastructure as Code)
• Developed custom DSC roles
• Wrote custom DLLs in C#
• Streamlined deployment process using xml transforms (xdt)
• Designed & engineered custom TeamCity builds

Lead Security Patching Engineer

Responsibilities:

• Identified security issues and risks, and developed mitigation plans from Nessus (Tenable Security Center) reports
• Reviewed all patching changes to the environment and acted as technical approver for the change management process
• Architect, design, implement, support, and evaluate security & compliance focused tools
• Acted as a member of the SCCM team, focusing on automation and tools (Powershell & C#)
• Mentored junior team members and provided guidance for best practices for SCCM Software Updates, Security Analysis & Patching/Remediation
• Provided Risk Analysis as part of the Patch & Vulnerability Assessment Team
• Advised and consulted with internal customers on risk assessment, threat modeling and fixing vulnerabilities
• Implemented daily SCRUM standups to sync up the SCCM & Patching teams
• Utilized Kanban methodology for development of applications/scripts
• Acted as primary developer for a standalone WPF application related to SCCM, including on - demand patching & client remediation
• Primary developer for a WPF application that allows end users to update SCCM Patch groups (Active Directory Attributes) with a user friendly GUI & robust logging
• Utilized SVN for Version Control
• Developed reporting within SCCM using SSRS, SQL & WQL
• Solution architect and engineering for major version upgrades, features, capabilities (SCCM)
• Supported other teams on software & patch distribution from a tool functionality perspective
• SCCM infrastructure health checks and functionality maintenance (components, roles, sites and features)
• SCCM client health checks and maintenance (workstations and servers)
• Overall content management and maintenance (packages, applications, software updates)
• Upgrades and patching of SCCM specific software and components
• Support of OSD from a tool perspective

Sr. System Engineer

Responsibilities:

• Provided ownership of production environment for the purpose of ensuring product availability and stability
• Ensured product consistency within SEI technology standards
• Performed implementation activities such as client installs, product releases, product upgrades, new product installs, merger and acquisition activity
• Maintain/upgrade production and pre-production environments as needed (RedHat, Solaris, Windows Server 2003, 2008 R2 & 2012 R2)
• Ensured that production and pre-production environments followed industry best practices
• Production support of the environment (on hours and off hours)
• Participated and owned documentation in the Service Transition process
• Owned and manage multiple and concurrent projects while maintaining day to day activities
• Owned and participate in communications via meetings and written communications.
• Owned day to day issue management via Ticket request system (Jira & Remedy)
• Owned participation in Enterprise Change Management and Incident Management processes
• Leadership of others in Service Management disciplines
• Reporting and analysis of eDelivery Service Management performance
• Guided and mentored less experience team members
• Provide 2nd / 3rd levels of production support
• Acted as SME for numerous applications
• Participated in and assisted planning disaster recovery efforts
• Provided best practices to development teams regarding running their applications in a multi-zoned production environment
• Developed numerous automation pieces using Powershell & WMI
• Configured/Managed numerous JBoss/Tomcat applications
• Created, administered & maintained software load balancers & Reverse Proxies via Cisco ACE & Microsoft ISA/TMG/ARR
• Led implementation and acted as primary SME for Octopus Deploy, including Nuget & TeamCity integration.

Information Security Analyst

Responsibilities:

• Monitored SCOM & Arcsight alarm queue for security alerts and took action to resolve
• Responsible for maintaining 100% security compliance throughout monitored properties through active security patching
• Deep understanding of common attack vectors
• Provided analysis on reports of malicious activity from Microsoft hosted servers submitted via cert.microsoft.com (Azure/MSFT)
• Responsible for analyzing reports of malicious activity originating from the Microsoft IP Space through IDS/IPS Logs as well as Netflow/Packet Captures
• Provided Smart Card support (Pin unblocks/Troubleshooting) to support two-factor authentication measures
• Managed user/group/service account creation with appropriate access levels via security groups in multiple domains
• Provided support for sensitive HIPAA restricted servers running Windows Server 2008/2012 with Microsoft SQL Server 2008
• Developed and oversaw implementation of a new scheduling system to provide 24x7x365 coverage with best use of available resources
• Responsible for creating and updating TSGs and SOPs
• Experience writing powershell scripts to ease day to day operations

System Administrator, Shift Lead

Responsibilities:

• Responsible for maintaining uptime of numerous IIS 7.5 websites/SaaS products in a production environment (XBOX/Games for Windows Live online games)
• Responsible for responding to all customer inquiries in a timely manner and providing “White Glove” service throughout the duration of the issue
• Utilized Microsoft system center tools on a daily basis to monitor & manage multiple environments(SCOM 2007 R2 & 2012, SCSM 2010 & 2012, SCCM, SCVMM)
• Responsible for tracking all assigned issues to resolution through SCSM or escalating to next level support as appropriate.
• Experienced in remotely supporting day to day operations of physical and virtual servers (RDC, iLo, DRAC)
• Responsible for customer communication for major incidents & approved scheduled downtime
• Responsible for decommissioning unused servers (physical/virtual)
• Familiar with and adhered to change management practices (ITIL)
• Experienced with communicating with smart hands in the event a physical device becomes unresponsive remotely
• Responsible for managing asset tracking lists
• Experienced with creating SOP/TSG documentation
• Experienced with Virtualization (Hyper-V & Failover Cluster Manager)
• Routinely responsible for monitoring all environments and tasking Tier 1 analysts with resolving issues
• Managed user accounts for multiple domains using Active Directory
• Familiar with multiple types of MSSQL DB (Mirrored, Clustered)
• Responsible for creating and administration of FTP shares
• Managed storage over SAN with FSRM
• Experience troubleshooting SQL 2008 R2 errors related to backups and IS packages
• Familiar with running PowerShell scripts
• Responsible for providing Smoke Test verification of numerous titles as needed
• Responsible for monthly Patch & Service Reboots throughout multiple environments using SCCM and manual processes
• Experience with F5 BigIp for toggling production servers in and out of rotation
• Familiar with troubleshooting automated tasks using windows task scheduler
• Was the primary point of contact for any online service issues for the Xbox One on launch night
• Responsible for ensuring that the shift ran smoothly and that all issues met SLAs
• Ensured that a written & verbal handoff of all hot issues were given to day shift
• Personally responsible for ensuring that TFS Integration tasks were running nightly