PROFESSIONAL SUMMARY

• Over 2 years of experience in Web Development, developing User Interface (UI) applications and professional web applications using HTML/5, CSS2/CSS3, JavaScript, jQuery, AJAX, JSON, DOM, AngularJS, BackboneJS and AngularJS 2.0 with experience in the software development life cycle.
• Extensively did client - side validations using JavaScript and developed the required Servlets.
• Experience in UI Architecture design using Angular 2 components.
• Unit testing of Angular 2 components, services using karma-test- runner and Jasmine.
• Command on developing responsive SPA using Bootstrap and MVC frameworks like AngularJS.
• Experience in working with RESTful Web-Services and implementing RESTful API's.
• Developed custom NodeJS proxy used to send requests to handling authentication and custom headers.
• Expertise in using JSON and AJAX to link with back-end applications.
• Good Understanding of Document Object Model and DOM Functions.
• Experienced with Bower for package management, installation, and maintenance, and task runners including Grunt and Gulp.
• Participation in Software Development Life-Cycle (SDLC) and preparing Requirement Specification documents, design documents, Test cases and Analysis, User Training documents and Technical Help documents.
• Responsible for deployments via NODEJS environments to production environment.
• Experience in the user interface with Rich Internet Applications (RIA's) using with web authoring tools and IDEs for development like Eclipse, IntelliJ, Brackets, Sublime, VS Code and Atom . 
• Developed securing the application using form-based authentication using HTML, JavaScript, JQuery and CSS. 
• Involved in daily SCRUM meetings to keep track of the ongoing project status and issues.
• Experience in developing style components with LESS & SASS.
• Extensively used source code control systems such as GIT, JIRA and SVN.
• Experience in debugging and troubleshooting the existing code using debugger tools like, Firebug, Chrome developer toolbar etc., and able to identify problems in the initial stages and execute quick resolutions.

TECHNICAL SKILLS

UI Web Technologies : CSS3, HTML5, JavaScript, TypeScript, AJAX, JQuery, JSON, Angular JS

Frameworks: Angular JS, Angular 2.0, Node JS, Bootstrap, Backbone JS.

Operating Systems: Windows, Unix/Linux, Mac.

IDE & Tools: Notepad++, Sublime text, Atom, Eclipse, Intellij, Brackets, VS Code.

Web/Application Servers: Apache Tomcat 7.0, NodeJS, XAMPP, HTTP Web Server.

Database : SQL, MySQL, Mongo DB.

Browser: All (IE, Firefox, Opera, Chrome, Safari)

PROFESSIONAL EXPERIENCE

Web/Backbone Developer

Confidential, Santa Clara, CA

Responsibilities:

• Implemented the new settings page functionality using JQuery framework.
• Used JQuery plug-ins for Settings Chevron, Automatic Recording, PIN Controls, User Interface and Devices Tabs.
• Involved in developing HTML5 and JavaScript for client-side presentation and, data validation within the forms.
• Developed consumer based features and applications using JavaScript, JQuery, HTML, CSS Test Driven Development (TDD) and pair based programming.
• Involved in POC work to migrate from BackboneJS to AngularJS 2.0 .
• Started the migration by slowly developing new part in Angular and converting the few existing codes to angular services.
• Migrated settings page backbone models and collections into Angular services .
• Developed style sheets using CSS Pre-Processor (LESS).
• Maintained and developed responsive web properties and content channels using CSS, JavaScript and HTML . The main goal was to create solutions that are device-agnostic which will allow page display to function perfectly on every resolution spectrum.
• Was involved in adding new features for the existing settings page using JavaScript.
• Developed Single Page Application (SPA) using Backbone, Typescript, HTML5, CSS3, and Bootstrap.
• Led UX design on amazing MediaFirst mobile/tablet applications that redefined the market landscape.
• Translated complicated enterprise specific business rules and procedures into appropriate business.
• Created templates, mockups, prototypes, web interfaces, layouts and flow of the future settings page.
• Was involved in testing existing web applications and understanding the customer needs, then analyze and create efficient UX solutions for Web Application.
• Done Live TV Automation testing and unit tests in TDD format using Nightwatch.
• Responsible for cross browser compatibility and hence worked on different browsers like Safari, IE, Firefox and Google Chrome.
• Developed and utilized UI reusable components through Backbone.
• Work in SCRUM Agile using JIRA, developed and adjusted user stories appropriately.
• Extensively used JavaScript and jQuery for functionality.
• Developed cross-browser compatible website using MySQL and jQuery.
• Debug the application using Chrome Dev Tools to traverse the documents and manipulated the Nodes using DOM and DOM Functions.
• Developed all the UI pages using HTML, DOM, JSON, and Ajax.
• Closely worked with business system analyst to understand the requirements to ensure that right set of UI modules been built.
• Implemented styling Presentation layer using Bootstrap, Backbone JS, Wire-framing, and HTML5.
• Used JQuery core library functions for the logical implementation part at client side for all the applications.

Environment: HTML/HTML5, CSS/CSS3, JavaScript, JQuery, Backbone, AngularJS, Angular 2.0, Networking and Telecommunication, Fiddler, Typescript, LESS, Nightwatch, Bootstrap, NodeJS, AJAX, VS Code, GIT, Sauce 

Customer Support Associate(SME)

Confidential

Responsibilities:

• Managed a high volume of workload within a commitment driven environment. Resolved an average of 500 inquiries in any given week.
• Handled customer inquiries, complaints, billing questions and payment extension/service requests.
• Empathize with and prioritize every customer’s needs with respect and patience while showing ownership and upholding company values.
• Interfered daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
• Researched customer accounts and orders stored on the legacy system.
• Provided accurate and appropriate information in response to customer inquiries.
• Consistently met performance benchmarks in terms of speed, volume and accuracy.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Participated in developing the new customer service software known as Mayday.
• Provided technical support for all kindle products and troubleshooting the tablet and e-reader devices by assisting the customers in navigation on website.
• Communicated clearly and concisely with both external customers and coworkers.
• Consistently composed concise and accurate written responses to customer issues via online chat and email.
• Effectively prioritized work time to ensure efficiency.
• Approached problem logically and with good judgement to ensure the appropriate customer outcome.