SUMMARY:

• 14 years of experience in Production/Application/DevOps Support and Release Management
• Strong communication backed with excellent technical aptitude and the ability to effectively interact with clients
• Experience with web - based software systems engineering and building and operating distributed component-based software solutions
• Strong problem solving focus, in resolving queries, production issues, and performing solution assessments
• Extensive experience in gathering business and application requirements, business processes, identifying risks and impact analysis
• Experience in creation of release plans, reports, and process improvement documentation
• Comprehensive knowledge of Software Development Life Cycle (SDLC) having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing.
• Well versed in different management scenarios like Change Control, Quality Assurance, Defect Tracking, System Integration, and Scheduling
• Experience in Native Mobile (iOS & Android) Release and Deployments
• Extensive Project management experience in planning project time lines, creating work breakdown structures and assessing level of effort for complex problems and implementing Business Contingency Planning and driving security upgrades
• Develop tools (Perl, PHP) to automate the deployment, administration and monitoring of network services within a large-scale Linux environment
• Monitor the servers using Nagios, GOMEZ, HP-OVIS and web-based tools
• Strong experience in Administration, Installation, Monitoring, Upgrading, Migration, Configuration, Troubleshooting, Disaster Recovery, Performance & Tuning of Sun Solaris, HP-UX and Windows.
• Experience in Proving Production/Applications Support for 50+ Application (Java, J2EE, .Net, C#, Informatica, BO etc)
• Specialties in Release & Deployment Management, Networking, IT Infrastructure Library (ITIL), Process & Service Improvement, Incident & Problem Management, and Change Management including incident triage, incident resolution, and root cause analysis of Problems
• Experience with Chef and CM3 for configure management tools
• Provide Release Implementation activities at the time of Production deployments using CI/CD,Jenkins and Puppet
• Experience with agile, ServiceNow, bugzilla and jira
• Experience in Agile Scrum Environment
• In depth background in unit, system and integration testing
• Programming PERL, Sybase, Oracle, PL/SQL and UNIX Shell Scripts
• In-depth knowledge of IB Credit Risk Systems and Fixed income systems
• Regularly auditing the systems, patch upgradation and reviewing security policies
• Experience with Docker and Artifactory
• In depth knowledge about CD / CI process with concourse and TFS
• Daily troubleshooting and housekeeping and complete installation and setup of servers.
• Detailed knowledge configuring/debugging Application Servers such as JBoss (Hibernate), Apache (Tomcat), Weblogic, etc.
• Systems performance monitoring & tuning CPU, Disk, Memory utilization.
• Directed deployment of all OS security patches.
• Strong experience in Remedy ticketing system to track and update the issues
• Monitor the server using Site scope and web-based tools
• Experience in setting up network environment using NFS, NIS, DNS and LDAP
• Working knowledge on TIBCO (EMS)

TECHNICAL SKILLS:

Operating Systems: Sun Solaris, Linux, HP-UX, Windows

Servers: Maintained Domain Name Server, FTP server, Database servers, Print Servers, NIS, LDAP, NFS and Cluster Servers pplication Servers Weblogic, Jboss, websphere, Apache and Tomcat

Monitoring Tools: Nagios, HP-OVIS and GOMEZ

Clusters: VERITAS Clusters, Sun Clusters

Backup Tools: VERITAS NetBackup 4.5, ufsdump, Bright Store, Enterprise Backup Tool

Backup Devices: Sun Store EDGE Tape Libraries L9000 & L1000, DLT & DDS Tape Drives

Storage: SAN, EMC

Databases: Oracle 11G, 10G, 9i, 8i, SQL Server and MYSQL

Shells: Bourne shell, Korn shell, C shell & PERL

PROFESSIONAL EXPERIENCE:

Confidential

Devops Engineer/Release Manager

Proprietary tools used: Pivotal Tracker, Service Now; ECR management tool; TFS, Concourse, Jira, Git, SVN Confluence, DevOps Tools for deployments and monitoring.

Responsibilities:

• Conduct release planning for weekly (minor) releases and a monthly (major) releases including hot fixes for critical issues with small to medium sized IT projects in Agile Environment
• Provide Release notes presentations to homedepot.com business/product owners and coordinate for release acceptance
• Present senior leadership team with release planning information and about Release Management quality and operations periodically
• Provide presentations to Enterprise Implementation Review Board of Homedepot with test results for release approvals
• Co-ordinate with Change Approval Board (CAB) team
• Facilitate sprint planning, daily scrums and stakeholder meetings
• Update and manage scope, risks and dependency repositories
• Participate in meetings to discuss release scope, delivery timelines, code freeze and roadblocks
• Coordinate with on-site and off-shore teams and provide the guidance for the successful releases
• Work on a team dedicated to addressing application performance, monitoring, security, and stability issues
• Creation of Docker Images and containers
• Participated in Agile Stand-ups, Scrum of Scrums and Department meetings to help facilitate Releases
• Support Applications migration releases into Google Cloud
• Provide Release Implementation activities at the time of Production deployments using CI/CD,Jenkins and Puppet
• As part of Process Improvement, Implemented CI/CD pipeline setup for Native Applications (iOS and Android) and web-based Applications
• Implemented Testing Automation through Concourse CI/CD
• Coordinate with multiple teams - Infrastructure, Implementation, Change Management, Enterprise Security, Monitoring, Production Ops, Dev Managers/PoCs, Project Managers, Test Managers/Leads, and Business PMO for roll out plans
• Coordinate release communications, preparations and training activities
• Coordinate distribution and installation of releases
• Release policy clarifying roles and responsibilities of release management team
• Conduct the Lessons Learned meetings after every Major releases to help us understand what was done well and what could be done better in future releases
• Promote the disciplines of release management and ensure appropriate release process governance.
• Actively pursue the establishment of standards
• Build a team of professionals with appropriate skills, attitudes and motivation
• Identify Training requirements for self and team
• Assign tasks to all team members and ensure that all of them have sufficient/balanced work in the project
• Implementing software development life cycle policies and procedures

Confidential

DevOps and Release Manager/Production Support

Responsibilities:

• As a team lead, managing SE’s from different locations in the global
• Monitoring and trouble shooting Confidential Advertising applications
• Responsible for non-prod and production releases
• Responsible for maintaining and troubleshooting a 24/7 production software environment for Confidential ’s revenue data systems consisting of multiple Linux based advertising platforms.
• Working with different teams to update the Dashboard as per their requirements
• Monitoring the system and application availability and create Graphs and trigger Alerts using monitoring tool YMON, Nagios, GOMEZ and 3 rd party tools.
• Managing and Providing Level 2 support for Confidential ’s enterprise wide large scale and mission-critical advertising systems by utilizing Unix systems experience, RDBMS data management skills, network knowledge, and coding sensibilities to design, deploy, sustain, monitor, and automate all operational aspects of Confidential ’s revenue-critical advertising platforms
• Working on configuration management using CM3 and Chef
• Working in a cross-functional environment including development, networking, hosting systems, database, application servers and web serving.
• Implementing Business Continuity Planning (BCP) and High Availability (HA) systems
• Creating VM’s (Virtual Machines) using Openstack
• Release automation for non-prod and production release using CI (Continues Integration ) / CD (continuous deployment) pipeline, Jenkins and puppet
• Working with development teams to harden, enhance, document, and improve the operability of our systems
• Work on Cloud computing technologies
• Troubleshooting by log analysis with Splunk, Oozie
• Troubleshooting and setup network ACL, Load-Balancer, DNS, packet sniffing and interpretation, Mail-servers using Postfix/Sendmail and Dovecot, Diagnosed OS/network/storage issues
• Actively participating in design review, capacity planning, performance analysis, bug bucketing, version control, release planning, deployment and maintenance
• Supporting JAVA, J2EE, C++ and web based servers on Linux cluster environment
• Programming PERL and UNIX Shell Scripts
• Creating SQL queries for ad-hoc reports and shell scripts for internal use by the application team and resolving/circumventing issues related to migrations
• Working closely with Development to design and deploy software that meets scalability, performance and availability requirements in production. Involve in deployment of new products and code into production, and managing that software in the production environment. After launch, we are responsible for the management of these systems in production
• Developing and improving application monitoring to collect and analyze valuable information about the runtime behavior of systems. This includes system profiling and instrumentation, custom probes and modules to gather and report performance data, and correlation software to provide intelligent alerting.
• Developing tools for enterprise monitoring with Nagios
• Interact with a diverse set of infrastructures operational, and development teams to address: production issues, application migration, process enhancements, implementation of new projects, etc
• Managing Problem management system for production incidents, ensuring effective and timely resolution, adding remediation tasks for improving monitoring or capacity issues
• Using Remedy, Bugzilla and Siebel ticketing systems to track the incidents, production bugs.
• Responsible for meeting SLA for all production applications in maintaining availability, response time and scalability
• Writing and maintaining good, updated, useful documentation, as well as providing guidelines and policies for product development. Also involving in security and compliance activities, as well as optimizing escalation workflow

Confidential, Irvine, CA

Sr Systems Support Analyst

Responsibilities:

• Provide level 2 Application Production Support for a suite of trading and investment applications utilized in a global environment
• Monitoring and trouble shooting Autosys batch jobs
• Co-ordinating with other application teams and out side vendors to resolve the production issues
• Regular interaction with Business users and Development team to address the future releases and issues
• Interact with a diverse set of infrastructures operational, and development teams to address: production issues, application migration, process enhancements, implementation of new projects, etc
• Provide Problem Management for production incidents, ensuring effective and timely resolution
• Create and maintain the documentation of processes and procedures followed for resolving Production issues
• Programming PERL, Sybase, Oracle, UNIX Shell Scripts
• Using Remedy ticketing system to track the incidents

Environment: Java, C/C++, .Net, Application support for 50+ Trader apps), UNIX, Linux, mySQL, Oracle 10g, Sybase

Confidential, Stamford, CT

Sr Systems Support Analyst

Responsibilities:

• Managing level one resource, in order that client requests are auctioned as defined within SLA
• Provide support for Credit Risk and FICC applications
• Problem management, dealing with issues escalated from level one support (monitoring of chat, email, hotlines) and level 2 support
• Supporting fixed income traders with daily basis
• Daily checks for Solaris, Linux and Windows servers and applications availability
• Interacting with the development team, understanding changes to existing processes
• Lead UAT integration testing for Credit Risk applications and new releases
• Lead weekend and quarterly maintenance activities include application releases
• Programming PERL, Sybase, Oracle, UNIX Shell Scripts
• Regular interaction with business users fielding inquiries on all aspects of UBS credit risk systems
• In depth Knowledge of UBS credit risk business processes, covering exposure measurement and limits
• Wrote Unix shell and PL/SQL scripts to perform batch routines & integrate applications
• Setup the TIBCO (EMS) brokers for the data flow
• Manage the jobs through Autosys
• Understanding the changes proposed by Business team and implementing them.
• Log and review day to day issues in issuer log system (Remedy ticketing system)
• Experience with PL/SQL in constructing user procedure/functions, triggers, tables and views
• Involved in Weekend and quarterly maintenance.

Supporting Web framework technologies: (J2EE, .NET, C#, Struts, Websphere), ETL technologies (DataStage, Informatica), Object Oriented languages (C, C++, Java, ASP), Database (Oracle 9i, Sybase, MS Access), Business Objects

Confidential

Systems Support Analyst

Responsibilities:

• Provide Application support for HP product based applications
• Interacted and solved problems of the internal users who were using different web-based tools HP Open view for report generations and analysis.
• Problem management, dealing with issues escalated from level one support
• In depth knowledge of ISEE
• Maintained ISEE (HP Application) with daily activities
• Monitored Veritas Netback up status and trouble shooting
• Configured and maintained patches at client places
• Supported Developers in writing SQL & PL/SQL scripts and configuring development workstations
• Wrote PL/SQL packages & procedures
• Interacted with the different vendors of different software’s for extended supports
• Documented of all the servers including backup strategies, DRP procedures
• Implemented for backups and disaster recovery for the servers on which it has not been implemented
• Advanced user management due to large number of users who log in the systems round the clock from different countries having different priorities and privileges
• Regularly audited the systems patch upgradation and reviewed security policies
• Coordinating with the respective Application Managers for upcoming releases
• Prepared documentation
• Managed to resolve user problems and documented
• Site scope for monitoring
• Worked on BizTalk Server2000 including Automation Bus trouble shooting.

Confidential

Systems Support Analyst

Responsibilities:

• Performed regular day-to-day system administrative tasks including user management, backup, network management, and software management including patch updates and documentation
• Responsible for administration, capacity planning, 24x7 support of the data center server infrastructure, applications and mission-critical systems operated by the data center
• Installed, configured and maintained SUN Solaris (2.5.1, 2.6, Solaris 8) and RedHat Linux
• Performed regular day-to-day system administrative tasks including User Management, Backup, Network Management, and Software Management including Patch updates, Documentation etc.
• Performed software monitoring, installation and troubleshooting
• Installation and configuration of Veritas Volume Manager for disk mirroring, concatenation and Striping, including configuration of VXFS for online backups
• Monitored, rescheduled and troubleshooted Veritas Netbackup
• Worked on OS upgrade plan for Solaris and HP-UX on development and production servers
• Installed of JAVA Applications, Oracle etc.
• Configuration file systems using LVM
• Developed scripts for backups using ufsdump and other UNIX commands.
• Installed, maintained and troubleshooter NIS, NFS and DNS servers
• Installation and configuration of Solaris operating system and Patch installation done through Jumpstart
• Implemented and maintained Backup strategy with automated scripts and tar, cpio etc.
• Maintaining LDAP server.
• Performed reorganization of disk partitions, file systems, hard disk addition, memory upgrade, and DAT drive installation.
• Performance monitoring done with conventional tools such as sar,vmstat, iostat & netstat.
• Monitored system activities, log maintenance, and disk space management.
• Taking back ups in DLTS and tape drives

Confidential

Systems Support Specialist

Responsibilities:

• Assembled and configured of Intel Pentium machines and sun desktops
• Troubleshooted various hardware and application related problems
• Involved in various Hardware setup programs
• Installed and configured of various software’s
• Involved in setting up of Domain controller for organization
• Administrated of Sun Solaris 8.0 (Sparc Ultra-10)
• Installed and configured of Operating Systems and various soft wares
• Worked with Open Boot PROM and define Boot process
• Managing and adding of Users and Groups, maintaining of login and password aging information
• Configuring and Administering of Printers
• Configuring and managing NFS, NIS and DNS Servers and Clients, Auto mount System
• Setup Jumpstart server to jump multiple servers and Involved in user, package and patch
• Management and administration. Formulate BACKUP strategy and taking regular Backups.
• Creating logical and physical partitions based on the requirements of different teams/users.
• Capacity planning, performance tuning, disk management, disk layout.
• Supporting different applications by dynamically managing the logical volumes and tuning kernel parameters.
• Regular backups using Ufsdump, tar and cron jobs.
• Documenting all the installation and s/w upgrade procedures.
• Generic operating system support and troubleshooting servers.