SUMMARY:

• 6 Years’ experience in Windows Servers, IIS Servers, SQL Servers and .net applications support and administration.
• Provided root cause analysis for all P1 issues assigned and worked with different teams to fix issues.
• Worked on installing Windows Servers OS, IIS, SQL Servers and deployed .net applications using PowerShell, Octopus and Release Manager.
• Used ARM Templates to create Virtual Machines in Microsoft Azure for infrastructure requirements.
• Provided Tier 3 production support and worked with development and test teams to root - cause and troubleshoot application issues.
• Requested certificates and installed on servers.
• Proficient in using Azure PowerShell and Azure portal to troubleshoot issues.
• Worked with Akamai portal to setup and modify load balancing.
• Hands on experience in troubleshooting network issues.
• Ability to acquire new skills fast and willingness to learn.
• Exhibits a positive attitude, strong self-motivation and enjoys working as part of a team or independently.
• Proficient understanding of fundamental engineering principals.
• Able to plan and prioritize, work to deadlines and under pressure .
• Able to communicate clearly with others and work in multicultural teams.

WORK EXPERIENCE:

Application Support Engineer

Confidential, Seatac, WA

Responsibilities:

• Supported, deployed, maintained, and trouble-shoot various .Net applications and web services hosted on various versions IIS web servers (7.0/7.5/8.0/8.5 ), SQL Server and Azure in production environment
• Use deployment tools like Octopus/ VSTS Release Manager for deploying application and provided working environments (SQA/UAT/Perf) to test teams and also performed zero downtime production deployments
• Involved in end-to-end troubleshooting for any application slowness/service interruptions by looking at IIS Logs, EventViewer, Debug View and F12 Developer tools
• Created/Deployed VM’s, Cloud Services, SQL Databases and Storage accounts in Windows Azure as part of project to move application to cloud
• Experience using ARM Templates in Azure to create VM’s in Azure and using PowerShell to manage Azure
• Provided root cause analysis for all P1 issues assigned and worked with development teams to fix issues.
• Managed Azure Active directory and fixed permission issues and setup sync between on-premise Active Directory and Azure AD
• Coordinating with offshore team to resolve Infrastructure and application related issues
• Provided root cause analysis for all P1 issues assigned and worked with development teams to fix issues.
• Coordinating with offshore team to resolve Infrastructure and application related issues
• Managed SSL Certificates for all lower and production environment and worked on renewing and setting up certificates with application in IIS
• Worked in a DevOps model and supported developers during development and test of code in pre-production environments and fixed operational issues after release of code to production.
• Setup bindings, SSL certificates, configurations on IIS Servers and configured featured as per application requirements
• Installed all required 3rd party tools on Web Servers to create Software baseline for applications
• Responsible of developing new tools for automation and improving the daily work using PowerShell
• Provide support for issue resolution and documentation.
• Participate in 24 x 7 on call support as part of a scheduled rotation with other team members.

Application Support Engineer

Confidential, Berlin, CT

Responsibilities:

• Provided support for production issues related to IIS, SQL and Azure related issues to different applications and acted as a point of contact for any deployment related issue in Productions deployments
• Performance tuning, troubleshooting of complex issues in Production environment.
• Coordination and implementation of production releases.
• Deployed Webapps using Legacy Microsoft azure portal and made changes to configurations, connection strings and settings to Accommodate application change requests.
• Managed Azure SQL databases using SSMS and exported and imported databases during application deployments to Production
• Used Azure Storage Explorer to read application logs and fixed issues related to blobs access, on-site to azure VM connections etc
• Installed and configured Multiple Websites and various web applications (.net framework version 3.0, 3.5 and 4.0) and web services, WCF services in IIS 6.0/7.0/8.0
• Used deployment tools and PowerShell scripts to deploy multiple websites and performed troubleshooting to deliver working environment
• Installation IIS in Windows Servers and configured as per application requirements
• Resolved tickets from Development team related to changes in web.config, app.config and IIS configurations
• Troubleshooting all types of server and web site related issues in the IIS platform.
• Backup and Restore of IIS configurations and editing the IIS Configuration files.
• SSL certificate installation, managing service accounts and configuration and management for the hosted websites in IIS
• Managed load balancing using Local Traffic Manager (LTM) and enabled and disabled server nodes as per troubleshooting or testing requirements
• Acted as point of contact to Infra teams like OS, Network, Onsite/Offshore support teams etc. for incident resolution

Support Engineer

Confidential, Seattle, WA

Responsibilities:

• Server & Application fine-tuning & trouble shooting, Monitoring MS SQL Server performance, IIS issues and windows server issues. (Windows Server 2008R2,2008)
• Participated in cross-site projects on various levels, System analysis, Participated and evaluated Help Desk software and processes, Tool compilation and support, 1st, 2nd, 3rd level helpdesk customer support
• Design and analysis of the site support center networking support
• Contributed to and work to meet project schedules by providing accurate estimates of effort required for analyst and development deliverables, by providing updates on project progress to team members, project management and project personnel, and by escalating issues that might affect project success to management.
• Developed lessons learned documentation.
• Provide necessary training, support and guidance to other production support team members.
• Work directly with the operations and development teams to field error tickets and either troubleshoot (for common errors) or escalate (for new errors).
• Provide technical support, analysis, and problem resolution for production issues.