PROFESSIONAL SUMMARY:

• Instructional designer, clinical, medical management, physician support and training specialist.
• 12 years of experience with Epic implementations, including MST build, workflow analysis, script testing, eLearning design, curriculum development and training.
• More than 15 years of classroom facilitation and 12 years of instructional design in the areas of direct & indirect patient care.

CORE COMPETENCIES:

• Master of Andragogy
• Rapid Development
• Integration of ADDIE Model with Adult Learning Theory
• Complexity Reducer
• Workflow analysis & design
• Scenario based experiences eLearning ( Confidential development
• New Hire & Implementation Training deployment

SKILLS AND EXPERIENCE:

Epic, KP HealthConnect, CareConnect, Eclipsys (SCM), Citrix, RSA SecurID, SSO, VPN, Confidential, Captivate, Lectora, eLearning, Apple & Windows Operating Systems, Healthstream, Interactyx, ICD 9 & 10, Environment Build (MST),Microsoft Word, Excel, Outlook, PowerPoint, Access (SQL), Lotus Notes, BOSS, SORD, PREMIS, SSI, Dashboard, Calibrus, Customer Authentication Tool, Totalview, DISH Partner Tool, EASE, PB ITM Tool, SPAWEB, & Positively Cingular Tool, H1 Tablet, CTI & Avaya IP Agent Software, eClinical Works (eCW), TruCare, Ika, Interqual (IQ), ePRG, Right Fax

PROFESSIONAL EXPERIENCE:

Confidential

Instructional Designer

Responsibilities:

• Created go - live support plan with 10 + temporary & hospital staff to assist end-users through transition, successfully supporting over 7 service line specialties & resolving Confidential issues over period of three weeks.
• Maintained curriculum by repurposing materials for different audiences, contexts, delivery media, & methods.
• Spearheaded the training deployment of New Hire training programs to Surgeon & Physician Specialty Service Line groups.
• Customized eLearning modules to hospital specifications, 508 compliancy & SCORM.
• Designed courses to include policies, procedures, core measures, meaningful use objectives, and workflows that targeted multidisciplinary audiences.

Confidential

Epic Credentialed Trainer

Responsibilities:

• Collaborate with SME for workflow analysis
• Modify & update Epic inpatient modules for physician’s and surgeon’s
• Train Providers & Confidential Support staff on Epic curriculum
• Work with Provider Champions for provider optimization
• Provide one on one & at-the-elbow support
• Provide post Confidential training support for stabilization
• Conduct personalization labs (order sets, smart phrases, etc.)

Confidential eLearning Developer

Responsibilities:

• Lead and collaborate with Subject Matter Experts (SME) for workflow analysis to design and develop New Hire Modules using the ADDIE model & determining the appropriate delivery methodology.
• Create learning outcomes to ensure they align with Quality Performance Objectives.
• Develop learning activities that adhere to adult learning theories.
• Design Curriculum & Course Maps for planning & course development.
• Create training plan to introduce course, analysis, methods, provide resources, training materials list, summary of module content & training timeline.
• Develop instructor led and user tools for facilitated classes.
• Develop storyboards for eLearning modules used for blended learning.
• Use SCORM to integrate content to the Confidential .
• Use Section 508 requirements to make eLearning accessible to people with disabilities.

Confidential

Instructional Designer/ eLEarning Developer

Responsibilities:

• Lead and collaborate with Subject Matter Experts (SME) for workflow analysis to design and develop New Hire Modules using the ADDIE model & determining the appropriate delivery methodology.
• Create learning outcomes to ensure they align with key Confidential Quality Performance Objectives.
• Develop learning activities that adhere to adult learning theories.
• Design Curriculum & Course Maps for planning & course development.
• Create training plan to introduce course, analysis, methods, provide resources, training materials list, summary of module content & training timeline.
• Develop instructor led and user tools for facilitated classes.
• Develop storyboards for eLearning modules used for blended learning.
• Use SCORM to integrate content to the Confidential .
• Use Section 508 requirements to make eLearning accessible to people with disabilities.

Confidential

Trainer

Responsibilities:

• Collaborate with SME for workflow analysis
• Modify & update Epic inpatient Confidential modules for physician’s and surgeon’s
• Train Providers & Confidential Support staff on Epic curriculum
• Work with Provider Champions for provider optimization
• Provide one on one & at-the-elbow support
• Provide post Confidential training support for stabilization
• Conduct personalization labs (order sets, smart phrases, etc.)

Confidential

Trainer

Responsibilities:

• Trained Providers & Confidential Support staff on Epic curriculum
• Worked with Provider Champions for provider optimization
• Provided one on one & at-the-elbow support
• Provided post Confidential training support for stabilization
• Conducted personalization labs (order sets, smart phrases, etc.)

Confidential

Instructional Designer

Responsibilities:

• Lead and collaborated with Subject Matter Experts (SME) for workflow analysis to design and develop Epic Inpatient and Outpatient Physician Confidential Modules using the ADDIE model
• Created learning outcomes to ensure they aligned with key Hospital Quality Objectives and Core Measures.
• Developed instructor led and user guides
• Developed storyboards for eLearning ( Confidential ) for blended learning
• Planed and coordinated Epic training sessions, Personalization/Optimization Labs, & Confidential Provider support engagement for stabilization.
• Developed New Hire curriculum.
• Use SCORM to integrate content into the Confidential .
• Use Section 508 requirements to make eLearning accessible to people with disabilities.

Confidential

Trainer

Responsibilities:

• Collaborate with analysts to finalize curriculum
• Trained HSD/HOD Staff on Epic curriculum
• Provided Post Confidential training support for Stabilization & Optimization

Confidential

Instructional Designer

Responsibilities:

• Met with Subject Matter Experts to analyze and understand organizational needs and desired outcomes
• Developed instructor led and user guides
• Created learning outcomes to ensure they aligned with key business strategies
• Set and met design goals based on research and timetable for implementation
• Utilized Adobe Captivate to design and develop comprehensive Web-based Training ( Confidential ) and multimedia core competency courses by using the ADDIE Model with systematic and rapid design approaches
• Made sure eLearning and the Confidential were SCORM and 508 compliant
• Assisted managers with development and implementation of educational plans for Confidential rollout
• Customized Confidential courseware to specifications, designed courses to include policies, procedures, workflows & audience
• Tested training scripts to ensure integrity and quality
• Created Confidential design template to standardize Confidential development process
• Designed Evaluation template to check for understanding using different question methods such as multiple choice, True/False, Matching, etc.

Confidential

Instructional Designer/ eLearning Developer

Responsibilities:

• Met with Subject Matter Experts to analyze and understand organizational needs and desired outcomes
• Developed learning outcomes to ensure they aligned with key business strategies
• Set and met design goals based on research and timetable for implementation
• Utilized Adobe Captivate to design and develop comprehensive Web-based Training ( Confidential ) and multimedia core competency courses by using the ADDIE Model with systematic and rapid design approaches
• Made sure eLearning and the Confidential were SCORM and 508 compliant
• Assisted managers with development and implementation of educational plans for Confidential rollout
• Customized Confidential courseware to specifications, designed courses to include policies, procedures, workflows & audience
• Tested training scripts to ensure integrity and quality
• Created Confidential design template to standardize Confidential development process
• Designed Evaluation template to check for understanding using different question methods such as multiple choice, True/False, Matching, etc.
• Reviewed & interpreted nursing and physician workflow requirements for training development and support
• Developed and tested educational plans, scenarios and test scripts for these requirements
• Developed and executed test scripts and training curriculum
• Logged and tracked defects and work with various teams for defect resolution
• Assisted with test data preparation and other testing validation
• Trained Confidential support staff on support curriculum and test scripts
• Supported end-user Confidential
• Participated in post Confidential Stabilization and Optimization

Confidential

Support

Responsibilities:

• Reviewed & interpreted nursing and physician workflow requirements for training development and support
• Developed and tested educational plans, scenarios and test scripts for these requirements
• Developed and executed test scripts and training curriculum
• Logged and tracked defects and work with various teams for defect resolution
• Assisted with test data preparation and other testing validation
• Trained Confidential support staff on support curriculum and test scripts
• Supported end-user Confidential
• Participated in post Confidential Stabilization and Optimization

Confidential

Instructional Design/ Physician Trainer

Responsibilities:

• Attended Physician Champion project meetings for provider engagement
• Collaborated with Physician Champion teams on logistics of pre Confidential, Confidential, & post Confidential milestones and deliverables
• Liaison between Physician Trainers and Physician Super-Users
• Assist in project Physician Engagement communication throughout the facility
• Assist with removing Physician barriers for EMR adoption
• Review and provide project analysis for testing scenarios and materials
• Plan and coordinate EMR training sessions, Boot Camp, Optimization Workshops, & Confidential Provider engagement
• Coordinate training approach, plan, schedule, training facilities & materials
• Work with Provider staff to assist in understanding new workflows and system benefits
• Assist with one on one Provider training, eLearning, and classroom education
• Participate with Pre & Post Confidential support
• Create and modify queries as requested by Providers
• Participated in post Confidential Stabilization and Optimization

Confidential

Principal Trainer and Builder

Responsibilities:

• Collaborate with Subject Matter Experts (SME) for analysis to design and develop Epic Inpatient Staff Confidential Modules
• Attended Physician Champion project meetings for engagement
• Collaborated with Physician Champion teams on logistics of pre Confidential, Confidential, & post Confidential milestones and deliverables
• Liaison between Physician Trainers and Physician Super-Users
• Assist in project Physician Engagement communication throughout the facility
• Assist with removing Physician barriers for EMR adoption
• Review and provide project analysis for testing scenarios and materials
• Plan and coordinate EMR training sessions, Boot Camp, Optimization Workshops, & Confidential Provider engagement
• Outline objectives that describe the actual competencies needed by the learner to perform at the level needed
• Created user records including security class, user role, and profile; configured procedure Confidential, tested & released SmartGroups, created BPA (best practice alert) locator records for suggestions & restrictions in the SmartSet record, and created SmartSets
• Tested & released order sets for training
• Create job aids and Web-Based scenario assessments using MyLearning to evaluate learner performance
• Create detailed storyboards to record Web-Based training using Training Wheels & Adobe Captivate
• Create detail audio scripts for voice over recordings by using the ADDIE Model with systematic and rapid design approaches
• Made sure eLearning and the Confidential were SCORM and 508 compliant
• Spearhead multiple Train-The-Trainer courses for experienced and novice trainers
• Conduct soft skill courses to introduce and reinforce communication styles, effective listening and addressing the learning curve based on the adult learning theory
• Active participant of Confidential Epic trainer credentialing panel
• Acted as a liaison between hospital staff and technical staff and/or with development staff throughout the development life cycle to maintain consistent and current knowledge of Epic/KP HealthConnect, interfaces
• Cr eated and modified queries as requested by users
• Consistently supported compliance by maintaining the privacy and confidentiality of information
• Supported in Confidential
• Participated in post Confidential Stabilization and Optimization