SUMMARY:

• 12+ years’ total experience in IT, extensive hardware/software troubleshooting skills
• 4 - 6 years’ experience basic administration and data retention, 2+ years’ systems engineering
• Provide support in small/medium environments up to 8,000 users and 17,000 machines
• Active Directory user-object management (user account provisioning, computers, etc.)
• Virtualization experience (monitoring/patching server farm clusters totaling 32-85 VMs)
• Able to work in environments requiring Public Trust/ Secret clearance
• Certified (A+, Network+, Project+, Security+ CE; MCITP - Windows 7; MCSA - Windows 7)
• Experience with software vulnerability and desktop/server patching, vulnerability remediation
• IT specialist with over twelve years in the field, progressing from assisting small businesses to corporate/government enterprise;
• A self-starter who works with others to complete projects on time and streamline procedures for the benefit of the team;
• Competent in hardware/software troubleshooting and basic AD management, my broad base of skills allows me to manage and resolve technical issues in a timely manner.

TECHNOLOGIES USED:

Antivirus: Avast, Eset/NOD32, McAfee, Microsoft Essentials, Norton/Symantec

Image Creation: Norton/Symantec Ghost, SCCM 2007, and SCCM 2012

Productivity Suites: MS Office 2010/2012/2013

Desktop OS: Windows XP/Vista/7/8.1/10

Server OS: Windows Server (Standard/Datacenter) 2003/2008/R2/2012; some Server 2016 testing

Virtualization (basic knowledge): VMWare 5.0/5.5/6.x, Citrix Xenapp 5.0 and Xenserver 6.0

WORK HISTORY:

Senior Hardware Engineer

Confidential

Responsibilities:

• Software evaluation, documentation, packaging, and advertisement using basic scripting automation and command line switches; Software management on N/S networks
• Level III assistance to desktop support, admins, etc., regarding package deployment ( Confidential
• Software vulnerability mitigation when packages are scanned and found to contain inherent security risks

PACS Program Administrator

Confidential

Responsibilities:

• Responsible for managing PACS-specific tasks (retrieving/pushing scans, etc.)
• Troubleshoot PAC application issues, certain workstation configurations
• Providing basic services for 3D Imaging in addition to Radiology
• Vulnerability mitigation as needed

Systems Engineer

Confidential

Responsibilities:

• Assisted with a blood-based medical program upgrade nation-wide including server patching.
• Server access/duties: Responsible for patching/maintaining 32+ Windows 2008/R2 servers in a virtualized Xenapp 5.0 server farms comprised of Production/Training, web access, provisioning, etc.
• Experience working with SQL Server 2008/20012/2014 R2 (basic configuration, installation, and patching)
• Virtualization: VMWare VCenter 5.5, ESXi 5.5; managed through VSphere 5.5

Helpdesk Specialist

Confidential

Responsibilities:

• Worked Confidential providing technical support in a Windows, Mac and Linux environment.
• Desktop Support services: Level II/Tier III.
• Server access/duties: AD access for basic account administration through ARS.

Desktop Engineer/ Jr. Systems Administrator

Confidential

Responsibilities:

• Worked for MIS department Confidential Walter Reed Confidential, a tenant command Confidential Bethesda.
• Desktop Support services: Level I/II/III client support. Worked as liaison with other groups when trouble-shooting higher-level issues.
• Managed projects, inventory, disk images using Ghost and SCCM 2007, some handling of SCCM distribution points
• Server access/duties: AD management of account provisioning for users, computers, etc. in a Windows 2008 server environment. This included determining user access to department/personal shares and distribution groups. Also handled tape backups through Symantec backup Exec.
• Physical access to Data Center Storage for tape swaps, rack-and-stack, on-site server reboots when VPN connectivity failed, and otherwise monitoring server blade activity uptime.
• Acted as DMLSS administrator.
• Assisted IA in tracking down rogue systems, etc., for Confidential / Confidential compliance. Patching, desktop encryption, and data recovery in the event of encryption wrapper failures.
• Exchange Server—moved/transferred users’ mailboxes from one command or group to the next
• Also worked on a Confidential Confidential IT support contract for Techwerks (through Confidential ) from .
• Pursued various small projects as an independent IT specialist.
• Desktop builds, server builds for local businesses. Network setups, antivirus and firewall.

Security/Quality Assurance

Confidential

Responsibilities:

• Worked on a short-term project for Confidential . Engaged in quality control Confidential four points of the 7-point production security process, also provided basic printer queue monitoring.

Deployment Tech

Confidential

Responsibilities:

• Desktop Support Services: Imaged new systems, set up full-drive encryption, migrated data, installed hospital-specific programs for clients (e.g., ER), trained new techs, handled post-deployment triage
• Server access/duties: AD access for computer account creation and password resets for users.

IT Contractor

Confidential

Responsibilities:

• Worked on the Pavilion project Confidential the Confidential in Sacramento.
• Desktop Support services: II (minimal). Tasks consisted of desktop imaging, software installs, department moves, cabling/cable management, local network configuration, and other tasks as determined by the manager and project lead.

Project Technician

Confidential

Responsibilities:

• Desktop Support services: Minimal. Mainly system builds and firmware/hardware upgrades, working independently to complete tasks.

Deployment Specialist

Confidential

Responsibilities:

• Initially worked on an account migration project in Auburn CA, thereafter worked with Sutter Information Services Confidential Sutter Roseville Medical Center.
• Level II. Primary duties dealt with end-user support, account migrations, network troubleshooting, and system deployments.
• Server access/duties.
• AD access for computer account changes, user resets, etc.

Field Services Tech

Confidential

Responsibilities:

• Ensured efficient handling of technical issues, system troubleshooting and ticket tracking.
• Local server management, OS ghosting, Oracle DB configuration/troubleshooting
• Desktop Support services: Level II.

Deployment Specialist

Confidential

Responsibilities:

• Participated in a major rollout of system upgrades, including several Server 2000/2003 builds Confidential locations throughout Sacramento area. Project ran out of money just before August 2007.
• Desktop Support services: Level II. System deployments, troubleshooting, ticket management, etc.
• Server access/duties: Set up several basic servers. Also had access to AD for user account/computer management

Desktop Support

Confidential

Responsibilities:

• Assigned to HP in support of Franklin Templeton Financial Services Confidential Rancho Cordova, CA.
• Desktop Support services: Standard, as per Level II.
• AD access for basic user/computer configuration.