SUMMARY:

An accomplished Result orientedITIL CertifiedSNOW developerwith more than Sixteen (16) years of extensive experience in all the areas of the IT industry encompassing environments from Mainframe to multi - tier architectures and Application Development services and activities from managing requirement analysis, design, development, testing, and implementation to maintenance of systems. An avid technologist with vast experience in providing consulting services including Enterprise Architecture, Business Process Management, Systems Analysis, Data Analysis, ITIL/ITSM/ITOM service implementation and Quality Assurance Analysis. Comes from a strong technical and programming background, with extensive experience in Software Systems Development Life Cycle including Agile, RUP, Hybrid Methodologies. Has extensive experience in government and private Project management methodologies and guidance.

TECHNICAL SKILLS:

Requirements & CM Tools: RequisitePro, DOORS, All Fusion Harvest, ClearQuest, ClearCase, TrueChange, PVCS dimensions, Visual SourceSafe, Lotus Notes

Reporting /ETL Tool: Business Objects, Informatica, IDQ, DQ Analyzer

Test Tools: HP Quality Center, Win Runner, QTP, LoadRunner, JUnit and Test Director

Operating Systems: UNIX, MacOS, Solaris, Linux, MVS XA, Windows

Technology: JAVA, J2EE (EJB, JMS, Servlets, JSP, JDBC, JNDI) XML

Languages: Java, XML, SQL, Pl/I, JCL, COBOL, HTML

Scripting Languages: VBscript, UNIX shell scripting, TSL, Java

RDBMS: Oracle, DB2, SQL Server, Sybase, MS-Access

Servers: WebSphere, Weblogic, I-Planet, GetAccess, SunOne, apache, Netscape Dynamo, IBM WebSphere MQworkflow

IDE: Jbuilder, Visualage for Java, WSAD 5.1, Eclipse

Methodologies: Agile, RUP, OOAD, Extreme programming

PROFESSIONAL EXPERIENCE:

Confidential, Windsor mill, MD

Senior ServiceNow Developer

Responsibilities:

• Responsible for overall implementation, configuration, administration and maintenance of Confidential ServiceNow instances in PROD, TEST and Development environments
• Designed and implemented complex technical integrations between Service Now and other Enterprise Applications using various technologies including Web Services, SOAP, REST API, Table API, Perl API, Database views, Import set, transform scripts etc.
• Designed, developed and implemented custom application for CMS internal use
• Based on the business /user requirement developed custom forms, workflows, business rules, client scripts and UI actions
• Developed Client side and server side scripts using java scrips, developed Business Rules, Client Scripts, UI Policies and UI Actions. And created various Workflows for Change Management, Service Catalogs (Service Catalog, HR catalog and Facilities Management)
• Designed and Developed custom application based on the user requirement
• Created custom application user interface, UI policies and custom scripts
• Developed and implemented Incident management, change management, configuration management and service catalogs
• Installed & configured multiple MID servers with proxy settings.
• Configured OKTA and integrated with ServiceNow.
• Worked on the data conversion from BMC's Remedy to Service Now
• Integrated BMC's ADDM discovery tool into the service now CMDB.
• Integrated Confidential ServiceNow instance with Leidos ServiceNow instance for Incident, Problem, Change, CMDB and Service Request Modules
• Activated and configured out of box plugins like SCCM, Demand management, HR Catalog, Facilities management, Bulk CI changes and Performance Analytics.
• Worked on field normalization for different CMDB classes by activating field normalization plugin.
• Supporting and optimizing Confidential ServiceNow instances including trouble shooting, major/minor enhancements, and bug fix.
• Advised Confidential resources on Best Practices in both the methodologies and the Service Now platform;
• Provided knowledge transfer, training and mentoring to other Freddie Mac staff members;

Confidential, Vienna, VA

Senior ServiceNow Consultant

Responsibilities:

• Designed and implemented complex technical integrations between Service Now and other Enterprise Applications using various technologies including Web Services, SOAP, REST API, Table API, Perl API, Database views, Import set, transform scripts etc. worked on Unified ticket intake and assignment process across IT, HR, and other services
• Worked on service portfolio from Benefits to Verification of Employment. worked to Automate HR Service Relationships
• Created Business Rules, Client Scripts, UI Policies and UI Actions using JavaScript And created various Workflows for Change Management and Service Catalogs (Service Catalog, HR catalog and Facilities Management)
• Installed & configured multiple MID servers with proxy settings.
• Configured OKTA single sign on and integrated with Servicenow.
• Worked on the conversion from BMC's Remedy to Service Now
• Integrated BMC's ADDM discovery tool into the service now CMDB.
• Activated and configured out of box plugins like SCCM, HR Catalog, Facilities management, Bulk CI changes and Performance Analytics.
• Worked on field normalization for different CMDB classes by activating field normalization plugin.
• Supporting and optimizing NFCU Servicenow instances including trouble shooting, major/minor enhancements, and bug fix.
• Advising NFCU on Best Practices in both the methodologies and the Service Now platform;
• Providing knowledge transfer, training and mentoring to other NFCU staff members;

Confidential, Philadelphia, PA

Senior ServiceNow Developer

Responsibilities:

• Integrated and implemented complex technical integrations between Service Now and other Enterprise Applications using various technologies including Web Services, SOAP, etc.
• Used JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions, create various
• Workflows for Incident Management, Change Management, Service Requests and SLA’s. Assist in the import of configuration and asset data.
• Created custom interface for end-users utilizing variable sets and other customization in record producers and service catalog items
• Supported and optimized IBC ServiceNow instances including trouble shooting, major/minor enhancements, and bug fix;
• Integrated ServiceNow instance with LDAP.
• Advised IBC on Best Practices in both the methodologies and the Service Now platform;
• Provided knowledge transfer, training and mentoring to other IBC staff members;
• Served as a Key liaison between users/product owners and ServiceNow platform.

Confidential, Richmond VA

ITSM Process Analyst

Responsibilities:

• Assisted in documentation and data processing in different implementation engagements.
• Analyzed clinical use of existing systems to identify problem to be resolved and defines system applications or process improvements worked as technical writer, project coordinator and trainer as and when required
• Analyzed the data from different operations to find exceptions and improvement opportunities
• Identified system and application needs
• Analyzed current business practices, user needs and work flow processes
• Documented the clinical/business processes
• Established project governance and facilitates Steering and Work team meetings
• Update/track project implementation plan
• Developed, scheduled and facilitate test plans for software, network, integration, user acceptance and parallel usage
• Prepared and implement procedures for downtime, end-users, production, and help desk
• Developed training programs and materials/documentation for all user types
• Facilitated design analysis with users to determine configuration for the user interface
• Specifies the design decisions in an accurate and testable manner for developers and database

Confidential, Alexandria, VA

Technical Lead

Responsibilities:

• Responsible for entire system development, activities includes project management, business and system analysis, design, testing, implementation and production support
• Served as a business and system analyst expert, for Bonds & Securities, worked with business and development team to provide solution to business problems
• Worked with team and developed detailed project plan, which includes determining dependencies, critical path items, time lines and strategies, base lining the requirements and tracking the same utilizing the requirements trackers, by backing it up with metrics
• Constantly interacted with management and team members by participating in and leading project meetings, status meetings, and planning sessions, and soliciting options and discussions, the impact of the decisions made during the meeting
• Constantly monitored project execution, reviewed project schedule and discussed Risks, constraints and assumptions
• Worked with stake holders and end users to gather business and user requirements, Formulated business requirements in to functional and system specifications, developed use cases, conceptual and physical system architecture diagrams
• Extensively used agile development methodology and periodically presented the product development to the clients and recorded client’s feedback.
• Performed data analysis, worked with DBA’s to design and implement data models for reporting and analysis purposes
• Identified major and minor system components, identified risks, dependencies, constraints and developed detailed system specification document.
• Taken overall responsibility of test planning and test management of the project, followed industries best practices for testing and managing
• Worked with team to stream line Product implementation and developed a detailed product implementation plan,
• Lead implementation tem, successfully implemented the product/application and performed post production validation
• Worked with business and IT, Provided post production support to resolve production issues

Confidential, Richmond, VA

Senior Technical Project Manager

Responsibilities:

• Managed and coordinated AG Edwards and Confidential data conversion. Converted AGE Securities assets, funds, portfolios and performance data of products such as Mutual Funds, IRA, Retail investment accounts and managed investment accounts.
• Worked with project team and developed work breakdown structure.
• Provide overall leadership and project management for all software development and maintenance efforts.
• Primary point of contact and responsible for the on-going relationship between Information Technology and business partners in Planning, Design, develop and implementation of projects.
• Obtain necessary commitments from customers, internal teams and third party vendors (including off-shore).
• Manages cross-functional team of developers to create, enhance and support software.
• Establish and maintain resource allocation and maintain multiple project plans for software development
• Supervision, training and development of a staff.
• Implemented project and procedures resulting in an average cost savings of $1.5 million
• PMO initiation with extensive use of complete software lifecycle development methodologies, including RUP, PMI and Microsoft Project.
• Developed processes and procedures to ensure timely implementation of projects with high customer satisfaction.

Confidential, Richmond, VA

Technical Lead

Responsibilities:

• Responsible for creating a Global Enterprise Intranet and the one place where Confidential associates perform their work;
• Responsible for integrating content and services from departments across the organization, and as a Technical/Business Analyst responsible, for interacting with all concerned departments and IT team in translating the requirements to the technical specifications, and thereby providing clarifications as needed by either teams.
• Actively participated in feasibility, definition, design, construction, testing and roll out phases of the system development, complying with security controls

Confidential, Reston, VA

System Analyst/ Java Developer

Responsibilities:

• Served as a developer, system analyst and production support analyst.
• Designed and developed applications using Java, J2EE technology.
• Performed requirement analysis, functional design, prepared test plan and executed test scripts.
• Supported UAT testing activities.
• Provided pre and post production support, problem solving and user administration.

Confidential, Laurel, MD

System Analyst / Application Developer

Visual Analysis Graphical Environment

• VISAGE For Confidential is an Application Programmer's Interface (API) that allows users to easily create distributed platform independent data visualization applications. Worked as application developer, developed tested and supported the application in a UNIX client server environment using Java technology.

Confidential

Java Developer / Mainframe Developer

• Confidential Quantum is a subsidiary of Confidential system, provides software application development and consulting services. Developed, tested and implemented application using java, Servlets, HTML, DHTML, PL/I,C, COBOL, DB2, CICS, PLI & DB2 on MVS Unix & Windows operating system. Worked on conversion projects, Designed, developed, converted and tested mainframe applications to client server applications using Java technology.

Confidential

Programmer/ Analyst

• Developed Scientific & Business Application software using language COBOL, CICS, PL/1 and Backend Db2, on operating systems like MVS XA, MVS ESA