SUMMARY:

• User Experience Researcher (UXR), coach, mentor and manager, who is dedicated, innovative, and resourceful with a broad range of artistic styles and adaptability, offering 18+ years of creating better user experiences.
• Reputation for combining strategic thinking, user experience research, solutionizing, usability, design, agile, and information architecture skills.
• While utilizing Agile and Lean UX principles, have a proven ability to build and manage dynamic cross - functional teams, including Product Managers and Development groups.

TECHNICAL SKILLS:

• Lean & Agile UX
• Team Building & Mentorship
• Manager
• Field Studies
• Usability Testing
• Surveys
• User Interviews
• Personas
• Customer Journey Mapping
• Competitive Analysis
• Wireframing
• Interactive Prototyping
• User Centric Design
• Information Architecture
• Responsive Web Design
• Interaction Design
• Ecommerce Solutions
• Mobile Design & Optimization iOS & Android
• Graphic Design
• Branding
• Product Innovation
• Axure RP
• Justinmind Prototyper
• Morae
• Camtasia
• Adobe Creative Cloud
• Sketch
• InVision
• Avocode
• CraftManager
• OmniGraffle
• Realtime Board
• LucidChart
• Google’s G Suite
• MS Office
• Aha
• JIRA
• Slack

PROFESSIONAL EXPERIENCE:

UX Researcher

Confidential, Westminster, CO

Responsibilities:

• Define and implement strategies, standards and best practices for User Experience Research and Design.
• Coach and mentor to other UX Designers.
• Work collaboratively with Product Managers and Developers to deliver improvements to existing products and create new products across all platforms.
• Conduct field studies with end users, to understand their needs and pain points, in order to create recommendations to the Product Managers to ensure best end user experience.
• Create a unified user experience across multiple products and media types using responsive design
• Work with development teams to help them understand business and user requirements, identify potential implementation issues and create alternative solutions when needed, keeping the integrity of the user experience intact
• Create interactive prototypes, high and low fidelity, storyboards, wireframes and sketches to help solidify business requirements, define the user experience and ensure developers have a clear understanding of the product leading to reduced development time and faster time to market
• Design user experiences for new products, features, and enhancements for the web and mobile applications based on user feedback and Product Owner’s input
• Visualize next generation User Experience in up and coming technologies like Microsoft HoloLens and augmented reality
• Create user-friendly graphical user interfaces and elements using illustrations, image editing, and 3D design, while maintaining brand standards

UX Designer / Information Architect / Business Analyst

Confidential, Los Angeles, CA

Responsibilities:

• Lead cross-functional team to re-imagine the student class registration process where three antiquated systems were combined into one, reducing the registration process by more than 60%.
• Partner with stakeholders and cross-functional team members to create project schedules, business requirements, and CSS/HTML deliverables.
• Create wireframes, flow diagrams, sitemaps, design patterns and prototypes for various projects. Apply best practices for mobile-first, responsive design as well as conventional grid-based designs.
• Synthesize and communicate the implications of user research findings and business requirements to the user experience design process. Conceptualize the structure and functionality of the user experience with user needs and business goals in mind.
• Work with multiple development teams to help them understand business and user requirements, identify potential implementation issues and create alternative solutions when needed, keeping the integrity of the user experience intact.

UX Designer / Interactive Producer

Confidential, Denver, CO

Responsibilities:

• Managed multiple client relationships, expectations and internal teams on projects. Coordinated with external technology partners or vendors for project deliverables. Communicated project level updates to management and cross-departmental stakeholders including executive leadership.
• Partnered with clients to define project requirements and synthesize them into an actionable and measurable strategy. Communicated project needs to technical teams. Help clients find creative solutions to technical or user-behavior challenges.
• Developed and maintained project schedules. Negotiated with internal teams for resource availability and timing. Coordinated with stakeholders from across the business unit on related project needs. Updated schedules as necessary and utilized creativity to accommodate unexpected challenges. Performed budget/resource planning, allocations, and management to ensure profitability.
• Provided tracking and reporting on progress to plan, cost and schedule reporting, and change control. Analyzed actual performance against the plan and make appropriate adjustments consistent with plan objectives. Managed relationships with project stakeholders.
• Developed scope definition (deliverables, estimates, schedule), wireframes, prototypes, functional specifications, drafting statements of work and managing to budgets. Worked with clients to understand overall budgeting parameters and find solutions that fit. Managed vendor relationships and external spend.

UX Designer / Consultant / Owner

Confidential, Broomfield, CO

Responsibilities:

• Contract and strategically partner with customers to support their overall marketing goals and brand strategy, deliver a better user experience, user friendly ecommerce and business websites, graphic design, project management, and technology planning. Hired and managed subcontractors to assist in projects.
• Developed website architecture, personas and website requirements from client and website user interviews. Created wireframes, prototypes, design concepts, final designs and iterations for ecommerce and business websites. Ensured content and designs supported client’s overall marketing goals and brand strategy.
• Converted website designs into working websites by coding XHTML, HTML, CSS, jQuery and created tableless interactive web page layouts. Generated graphic assets and Flash based on approved designs. Website designs may have also been converted, coded and then integrated into content management systems (CMS).
• Tracked user activity via web analytics in ongoing effort to improve user experience, provide customer support, and use information gleaned to boost ROI

Web Team Manager / Interaction Designer

Confidential, Denver, CO

Responsibilities:

• Managed a 7-person globally distributed team of website designers, web developer, interactive designer, content writer and online marketing manager. Responsible for hiring, mentoring, coaching, conducting quarterly reviews, allocating raise increases, tools, and resources.
• Oversaw content for new product introductions, updates, marketing programs and promotions, search engine optimization, job postings, and monthly newsletters. In charge of daily maintenance for site compatible with multiple browsers on Windows and Macintosh platforms. Collaborated with Web Team to establish goals, develop and maintain website standards, and stay on brand.
• Promoted from multimedia specialist to Web Team Manager to create initial web team standardized processes to work within product lifecycle, including educating customers and setting realistic customer expectations. Minimized errors by ensuring “everyone was on the same page” during a project.
• Contributed to 50% reduction in call volume by collaborating with VP of Operations and Support Team to roll out improved Support website providing users instant access to the new knowledge base and other resources.
• Directed key web projects: Rebranding of company website; QuarkXPress 8 website; Dynamic Publishing website; the launch of Dynamic Publishing online newsletter; multiple microsites; and 5400 web page content migration from Apache/ColdFusion/SQL to Microsoft IIS/ASP.net/SQL environment.
• Managed 5400-page website comprised of XHTML, Flash, Spry, streaming video, ColdFusion, JSP, ASP.net, and JavaScript localized in eight languages. Monitored and analyzed web analytics to track user navigation patterns, determine changes in content, and improve user experience to optimize and increase revenue opportunities.
• Redesigned Confidential website for October 2006 launch. Created Flash animations in support of new products.
• Teamed with the creative director to redesign and implement global website in four languages.
• Collaborated with the creative director to brainstorm strategies and concepts. Developed user interface storyboards, mockups, and/or prototypes. Created and followed style guides and stayed up-to-date with research on usability and interactive design. Produced multiple creative solutions to meet strategic, creative, and technical objectives for interactive multimedia training projects. Ensured projects met industry, corporate, and department design specifications.