SUMMARY:

• Experienced Siebel Developer with design, development, integration and configuration skills
• Customer Relationship Management (CRM) expert with 7+ years of experience.
• Extensive experience with Siebel Call Center, Sales and Service applications, eautomotive.
• Efficient team leader adapt to managing onsite and offshore.
• Siebel Integration with external applications such as SAP, PLM, MDM, Cybersource etc.
• Experienced in Order Management, Product configuration, Asset Management.
• Executed EIM jobs for Data migration
• Siebel Open UI skills to integrate siebel with Google APIs to use Autocomplete Address.
• Developed Siebel to Cybersource integration for Secure Credit Card authorization and payment
• Worked on Siebel UCM for Customer Master to fetch data from five different systems
• Data Quality using several vendors like BODS - Firstlogic, Oracle EDQ.
• Efficient in Siebel Workflows, Configuration, escript, EAI, EIM, Web services.

TECHNICAL SKILLS:

Applications: Siebel 7.8/8.1/ Sales, Field Service, Service and Call Center, Siebel Open UI 8.1.1.14. Configuration, EAI, Siebel Data Quality, eScript, Workflow Management, Product Configuration, Web services, Siebel UCM, Siebel EIM.

Server Components: Enterprise Integration Manager (EIM), Workflow Manager, EAI, UCM

Web Technologies: Java Script

Languages: C, C++, eScript, Oracle PL/SQL, HTML5

Databases: Oracle 10G/11G/12G

Operating Systems: Windows, UNIX

PROFESSIONAL EXPERIENCE:

Confidential

Siebel Developer

Responsibilities:

• Siebel Integration with PLM for Product/Material Configuration
• Siebel Product configuration and Pricing.
• Siebel Integration with BODS for Address validation and Cleansing.
• Siebel Integration with SAP - MDM application for Account Creation and updation
• Siebel Integration with external Customer portals for fetching as well as updating data. This involves creating Service Request, debrief of Activities from customer and partner portals. Involved Web methods and Amind solutions as middleware.
• Siebel Integration with SAP for Order management flow, pricing and billing
• Siebel Integration with Cybersource for Credit Card Authorization and Payments.
• Siebel Integration with SABRIX for Tax calculation.
• Siebel Integration with EDQ for Cleansing and De duplication
• Siebel CRM integration with aMind Solutions for fetching data and displaying on Partner Portals and Customer Portals
• Executed batch data migration from legacy systems to Siebel using EIM. Used Javascripts to execute the data migration by extracting data from Siebel to excel sheets. Use Siebel Tools to modify applets, views, and screens to meet client requirements. Good knowledge on Siebel escript, workflow. Customize business object models and data object models. Create documents for use cases, data mapping, test cases, environment migration, and user training

Confidential, Lexington, KY

Siebel Associate Consultant

Responsibilities:

• Worked in Data Migration Team to import Data into Siebel from other Legacy systems using EIM
• Worked on automating/batching Java Scripts to execute the desired job in extracting data from Siebel to Excel sheet or inserting/updating data into Siebel
• Worked on Siebel HI to Open UI IP 2014 upgrade and fixing issues related to Open UI
• For better UI experience for the call center agents, developed a design for Address creation using the BODS web service. In this approach, on creation of any address, it will be cleansed via BODS and the resultant address is displayed in Open UI. User will have the option to select either the BODS cleansed address or user entered input. Also integrated Siebel will Google Auto correction API which helps in suggesting address from Google directory.
• Siebel Integration with Google API for address autocorrect.
• Integrated Lexmark Siebel systems with other vendor help desk platforms, so that any tickets raised for Lexmark printers from vendor application will flow into Siebel.
• Integrated Siebel with UPS which is capable of sending the data to Siebel with respect to the number of pages print by the printer per day. This will automate creation for Service request in Siebel once the cartridge level is lower.
• Integrated Siebel with SAP for charge creation, catalog creation.
• Worked on Asset Management.
• Siebel Order and activity creation automation and assignment.
• Cybersource Integration with Siebel for Credit Card payments.
• Prepared High Level Design (HLD) document and Solution Review PPT.
• Assisted with testing and resolving errors.

Confidential, Cypress, California

Responsibilities:

• Worked on Siebel UCM for customer master data standardization - Contacts/Leads/Proposal.
• Implemented Siebel UCM to consolidate data from different divisions of Yamaha involving survivorship rules.
• Customization of UCM to extend Out of the box functionality to include several child entities for Contacts and leads.
• Loaded about 4 million records to bring all the contacts and leads to Siebel UCM from different sources.
• Designed Real time Web service to invoke UCM from external sources.
• Worked on Siebel EDQ for cleansing and validation of data.