SUMMARY

• Over 8 years of experience as software QA Engineer in testing the Web and Client/ Server applications manually and by automated test tools. 2 years of experience as a Lead.
• Experience with QA Principle SEI CMM levels, ISO Standards and Software Development Analysis.
• Experience in writing System test plans, defining test cases, developing and maintaining test scripts.
• Experience with n-tier systems and both Web and Application Servers.
• Experienced in Quality Assurance Life Cycle (QALC) and Software Development Life Cycle (SDLC).
• Experienced in developing and executing test cases, test scripts, data driven tests and test procedures.
• 3 years of Expertise in Database Design and Database Programming (Stored procedures, Triggers, Views, Data Transformation Services) using SQL Server 2000, MS-Access
• Extensive experience with Web based, Client-Server and N-tier Architectures 3 Years of working experience in complex object oriented programming environment, Design Pattern and Framework
• Over 2 ½ years of experience in creating Business Components in Quality Center and implementing various Business Process Tests.

STRENGTHS

• Strong in Analyzing Business spec and Develop Test Plans, Test Scripts and Test Cases and Execute them.
• Strong skills in back-end testing using SQL Queries, Procedures, Functions, Cursors and Packages on Oracle RDBMS.
• Innovative skills in Automated and Manual Black-Box testing.
• Expertise in using Mercury Interactive automated test tools, WinRunner/TestDirector and Compuware’s set of tools Test Partner and QA Director.
• Expertise in performing Unit, Smoke, Integration, Regression, Portability, Performance, Compatibility, User Acceptance Testing (UAT), Functional and Negative testing.
• Ability to develop functional specifications, detailed test matrices, schedules and test plans.
• Extensive use of Mercury Quality Center to write requirements, test cases, Business components and run tests in Test Lab and open and maintain defects.

Education and Certification

• MS in Computer Science
• BS in Mechanical Engineering

Languages : JAVA, HTML, C, C++, XML, TSL, PL/SQL, C#, VB.Net, VB Script
Databases : Oracle 7.x, Oracle 8.x, MS-Access, SQL Server 2000/2005, DB2, AS400
Software Tools : Developer 2000 (Reports 1.0/2.5, Forms 3.0/4.5/6.x), MS-
Office, MS-Project, Visual Studio .Net 2002, Java 1.2, VSS, SOAP UI 2.5.1
Testing Tools : Win Runner 6.x/7.x, Test Director 6.x/7.x, QA
Partner, Bugzilla, Star, PVCS Tracker, PVCS, Compuware, QTP, Loadrunner
Operating Systems : MS-DOS, Windows 98/ME/2000/ NT 4.0, UNIX, Linux
Sun Solaris 8.0

Confidential, Aug 09- Nov 09
VDDS Application
The Virtual Data Delivery System is a Web application for Order Entry, tracking, and provisioning of PVC and circuit data orders like FRAME Relay Ckts, ASTM ckts, PIP FRASI and SIG ckts .

Responsibilities:

• Extensive testing of VDDS web application
• Backend testing in Oracle DB using the Unix interface
• XML testing of the application using SOAP UI and processing the orders by changing the parameters.
• Use of Mercury Quality center for test cases creation and defect tracking.

Environment: Windows XP, Windows 2003, Mercury Quality Center 9.0, Unix, Oracle, SOAPUI 2.5.1, XML, Hummingbird Host explorer

Confidential, Jun 07- Aug 09
NCS Tool
Development Integration Tester
NCS is a tool used by Network engineering team of IPTV to prepare Configuration files and Spreadsheet for Field connections and deployment.
Responsibilities:

• Visual SourceSafe Maintenance and Administration
• Branching and Merging of C# and SQL files in VSS
• Testing the Automation functionality of NCS application.
• Deployment of SQL Code to Production
• Creating SQL Databases for Testing purposes
• Use of Mercury Quality Center for Defects, Test Cases and Business Components.
• Customization of Mercury Quality center and Administration
• Integration of Code form Developers and perform per feature testing before performing system testing
• Coordination of testing efforts from various testers in the Team and managing status reports.
• Involved in Unit Testing for various projects
• Perform System testing, individual feature testing, end to end testing and UAT with Beta releases. Open defects at all stages and verify the defects.
• Deploy Configs on Test Routers of Alcatel and Cisco and perform testing.
• Login to Routers and check for the accuracy of Configs generated.
• Deploy ACLs on Firewall for testing.

Environment: Windows XP, Windows 2003, Mercury Quality Center 9.0, Unix, SQL tools, C#, .Net, ASP, XML, MS SQLServer2005, Visual Studio 2005/2008

Confidential,TX Nov06-June07 May 05-Feb06
Programmer Analyst/ QA
Confidential,is a healthcare company taking care of the COBRA, FSA and retirement benefits for companies like American Airlines, Wachovia, Wal-Mart and many others. They have a backend application which is a desktop application built in C#.Net . Their front end website is also .Net based. White box testing performed on Websites and Backend system. Debugging of the code involved extensively.
Responsibilities:

• Manually tested all the applications.
• Responsible in deploying and testing SQL stored procedures and tables in QA databases and also deploying and testing WebPages on QA server.
• Execute assigned test cases and issues
• Involved in writing detailed Test Plan and Test scenarios. Involved in all stages of testing process – Development of Test procedures and Test cases based upon requirements for functional test, regression test, integration test, load test, stress test , smoke test and comprehensive test.
• Responsible in doing VB builds for releases every two weeks.
• Test the builds on all major operating systems and web servers.
• Deploy major software releases, feature enhancements and bug fixes on QA workstations and web servers.
• Assist developers and QA team in creation and optimization of SQL queries.
• Web tested the application starting with verifying the front-end interface for GUI Functionality and business functions using Compuware’s Test Partner.
• Provided weekly updates through status report using QA Director.
• Generated GUI virtual users to simulate load and measure the performance of browser side.
• Used Problem tracker to track the tickets and problems.
• Created various forms to enter and display data.
• Developed custom user controls in C#
• Code Integration and Debugging
• Testing the code against the test servers and DatabasesData Tables, Dataset, Repeaters, Readers, IO-Stream, Data Adapter, Data Grids, used to handle the output of database queries
• Obtained FSA certification in the health care industry to better understand the developments in the system and its design.
• Extensive knowledge of COBRA, HIPAA, FSA and all the regulatory standards of the health care industry.

Environment: Windows XP, Windows 2000/2002/2003, Test Director 7.6, Unix, SQL tools, C#, .Net, ASP, XML, MS SQLServer2000, VB.Net, EDI Applications, Internet Explorer, Netscape Navigator, Firefox.

Confidential,Dallas, TX Feb 06 - Oct 06
Senior Functional Tester
Confidential,has many Legacy applications which have been migrated to .Net technologies and they also have many data migration projects.
Responsibilities:

• Developed and tested the legacy applications manually.
• Worked on Oracle retail applications.
• Involved in writing detailed Test Plan and Test scenarios. Involved in all stages of testing process – Development of Test procedures and Test cases based upon requirements for functional test, regression test, integration test, load test, stress test and comprehensive test.
• Performed Black Box Testing and White Box Testing on the new .Net migrated applications.
• Web tested the application starting with verifying the front-end interface for GUI Functionality and business functions using QTP.
• Wrote requirements for the Old 7-Eleven legacy applications and test cases and Business Components in Test Director 9.0.
• Worked on Host servers by verifying the flat files generated between the Host and stores and the data transfer between the Host and 7-eleven stores.
• Worked on AS400 and DB2.
• Worked on Payroll and Accounting applications of 7-Eleven.

Environment: Windows XP, Linux, Test Director 7.6, 9.0, Unix, QTP 8.2, SQL tools, Toad,AS400,DB2, Oracle, C#, .Net, Java, ASP, XML, MS SQLServer2000, Internet Explorer.

Confidential,Irving, TX Oct’02- May’05
VOICE PORTAL
IVR QA tester
Confidential,involves implementing Verizon by phone service, this is an IVR application. It includes main application like RMVP and a gateway to several applications called CIS which connects to the back ends. Users call to PSTN (Public Service Telephone Network) and their calls are routed to respective Voice recognition systems and the required response like Customer Profile, Billing Information and Payment history is acquired using the Genesis based CTI(Computer Telephony Integration). The applications were implemented in .Net environment and VXML.
Responsibilities:

• Testing the RMVP (Retail Market Voice Portal) application APIs.
• Involved in Functional, Performance, UAT, Integration, System, Regression, Portability and Compatibility Testing.
• Designing test cases based on various features offered by voice portal IVR.
• Testing the CIS (Contact Intelligence systems) Gateway application APIs
• Responsible for testing all Voice Portal offered features like Customer profile, Billing Information, Payment history etc. required by call center representatives.
• Extensively worked with End Users to open defects in Beta Releases of IVR.
• Worked on Advanced Routing features, PSDN, PBX, dialer.
• Making calls to test the functionality of various features of IVR (Interactive Voice Response), Genesis based CTI (Computer Telephony Integration).
• Worked extensively with End Users and participated in UAT testing to test various features of IVR and CTI, checked the logs to make sure the calls were routed correctly from the system inputs from telephone to appropriate CSR(customer service rep).
• Developed and executed Test Cases using Test Director 7.6.
• Effectively used the PVCS tracker and PVCS version manager in capturing test results.
• Coordinated meetings with developers and business analysts to get the IRs (problem tickets) resolved in order to provide a bug free product for the client

COFEE APPLICATION
Install Order when a customer is taking the service for the first time, Change Order when existing customer want a change, Move Order when the existing customer is changing his/her address, Supersedure Order when once customer is transferring his/her service to another customer.
PRODUCT RECOMMENDER
Since recommendations are in real time, thick client was used to store the availability and constraint database in binary format at client side. Web Services were used to get the CSR based on Credit History from the Main Frame.
Responsibilities:

• Manually tested all the applications.
• Create assigned test cases.
• Execute assigned test cases and issues
• Involved in writing detailed Test Plan and Test scenarios. Involved in all stages of testing process – Development of Test procedures and Test cases based upon requirements for functional test, regression test, integration test, load test, stress test and comprehensive test.
• Performed Black Box Testing and White Box Testing.
• Deploy major software releases, feature enhancements and bug fixes on QA workstations and web servers.
• Assist developers and QA team in creation and optimization of SQL queries. Provides advance SQL and Eclipsys’s applications training to clients.
• Web tested the application starting with verifying the front-end interface for GUI Functionality and business functions using Win runner.
• Provided weekly updates through status report using Test Director.
• Generated GUI virtual users to simulate load and measure the performance of browser side.

Environment: Windows, Java, VB, VC++/COM, Unix, Rogue Wave, C#, .Net, ASP, XML, MS SQLServer2000,RUP,Win Runner 7.0,LoadRunner7.0, TestDirector7.0., Web Logic

Confidential,Richardson, TX Oct’01-Sep ’02
Test Engineer
Well versed with Networking and Telecommunication Technologies, SNMP, TCP/IP Case Tools (Rational Rose), GSM (Groupe Speciale Mobile) wireless technology and its features with emphasis on optimal routing, and Mobile Number Portability (MNP) and its protocols.
Responsibilities:

• Tested the IN feature Mobile Number Portability (MNP) for Oniway, a Portuguese telecom company.
• Responsibilities included reading the functional description for the feature and designing test cases.
• Tested the three functionalities of MNP - OQoD, TQoD and QoHR. Gained insight on all the entities in MNPIN model, the control flow, their interaction with the NPDB and the protocols involved through research on IN based MNP.
• Responsibilities included reading functional description of the features to be tested, and designing test cases, which would efficiently test all the features of the GSM product.
• Responsible for testing call barring, data calls, short message service (SMS), optimal routing, malicious call trace (MCT), explicit call transfer (ECT), closed user group (CUG) and supplementary services features.
• This included working extensively on the NORTEL DMS switch, and working closely with the designers to get SRs resolved.
• Perform Manual Testing at various levels.
• Involved in Functional, Performance, UAT, Integration, System, Regression, Portability and Compatibility Testing. Well versed with Frame Relay, Internet Protocol, Ethernet

Environment: UNIX, LINUX, Portal, SQL 2000, Lab Environment, Clarify.

Confidential, is one of the leading companies in which, various applications are being developed to automate and simplify the procedures facilitating ease in operations for the company and associated agents. This automation is helping the agents to operate on-line to add and view customer information.
Responsibilities:

• Involved in this project as a web test/QA Analyst and responsible for planning, design and defect tracking. Analyzed results using tools like Win Runner and Test Director
• Involved in testing the performance of the application using Load Runner and interacted with developers to check performance of the application.
• Prepared Test cases for each module and tested the application using Win Runner.
• Performed Regression testing to ensure quality using automated testing tool.
• Created GUI Maps for each module and created some user defined functions and prepared design documents using Win Runner.
• Created test scripts and Data Driven Test reports for each module by using Win Runner.
• Executed test scripts, prepared test reports and finally involved in white paper documentation for entire Testing Cycle.

Environment: Java, EJB, JavaScript, Serve lets, Java Beans, HTML, Windows NT, Web Sphere 3.5, Oracle 8i, Testing Tools Win runner 6.0, Test Director5.0, Load Runner 6.0