PROFESSIONAL SUMMARY:

• Around 7+ years of IT experience which includes 5+years of Salesforce CRM Developer which involves Administrator, Development, Integration, communities and lightning like classic to lightning migration and lightning component development and around 6 months of experience as a Java Developer.
• Analyzed Sales, Marketing, Customer Service, and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Strong knowledge on Administration setup, Apex, Visualforce, and experience with different SFDC development tools like Force.com Eclipse IDE and integration tools like Apex Data Loader.
• Experience in developing client - specific solutions on force.com platform using Apex classes and Triggers, Visualforce, Force.com IDE, SOQL, SOSL
• Experience in designing of custom objects, custom fields, picklists, Controller/dependent picklist Custom Formula Fields, Field Dependencies role based page layouts, Triggers, Workflow Approvals, Validation Rules, Approval Processes, Custom Tabs, custom reports, report folders, report extractions to various formats, Reporting Snapshots, Dashboards, and Email templates according to application requirements.
• Used different data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• Experience on Salesforce.com Web Services APIs - Force.com SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API.
• Configured and maintain User profiles, role hierarchy, sharing rules and Security, password policies
• Experience in developing Client-specific solutions on force.com platform using Apex Classes and Triggers, Web service API, Force.com IDE, Validation rules, SOQL and SOSL
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes, and recommended solutions to improve their processes using SFDC
• Experience on Salesforce.com Web Services APIs - Force.com SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API.
• Extensive experience in implementation of Salesforce Chatter
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Experience with SFDC Service console, customer portal, case management, knowledge base, and customer communities and service account management.
• Experience on Salesforce Lightning framework to drive the client server management and lightning app builder to build Visualforce pages for lightning experience.
• Experience on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.
• Experience in developing Lightning Components (Aura attributes) by creating events in controller and styling the container page and then lightning components to lightning pages.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Exposure to different types of software development life cycle methodologies including Agile & Scrum methodologies and have experience in using applications like JIRA for issue tracking and project management.
• Proficient in learning new technologies and adapting to new environment.
• A well-organized, goal-oriented, highly motivated effective team member with excellent analytical, troubleshooting, and problem solving Skills.
• Flourished in both independent and collaborative work environments with quick learning abilities and excellent communication skills and presentation skills.

TECHNICAL SKILLS:

CRM TOOLS: Salesforce.com

SALESFORCE TECHNOLOGIES: Force.com platform, Apex Classes, Test Classes, SOQL, SOSL, Visual Force (Pages, Component & Controllers), S-Controls, Triggers, Custom Objects, Web services, Validation Rules, Work Flows, Dashboards, Reports, Sandbox development and Testing

SALESFORCE TOOLS: Force.com Eclipse IDE Plugin, Change Sets, Import Wizard, Force.com Data Loader, Workbench, Dataloader.io, Force.com Excel Connector, Connect for Outlook, Exchange Sync, Informatica Cloud Data Wizard, Adobe Esign, S-Docs, Conga, CRM fusion.

WEB DESIGN TECHNOLOGIES: Eclipse, Spring STS, IntelliJ, JBoss Developer Studio, SQL Query Analyzer, Adobe Photoshop, Dreamweaver, Tortoise SVN, GITHIB, MS Office, Visio 5.0, Adobe Acrobat Pro.

LANGUAGES: Apex, Ajax, C, C++, Java, J2EE, JSP, Java Script, JQuery, HTML, XML, SQL, CSS.

DATABASES: Force.com DB MySQL, Oracle 8i/9i/10g/11g, Microsoft SQL Server 2000/2005/ 2008 , DB2, NoSQL.

FRAMEWORKS: Spring, Hibernate, Apache Camel

OPERATING SYSTEMS: Windows 98/2000/XP/2003/vista, Windows Server 2000/2003/2008 , Linux, Unix.

WEB TECHNOLOGIES: Web Services, XML, HTML, CSS, DHTML

PROFESSIONAL EXPERIENCE:

Confidential - Remote

Salesforce CRM Reporting Developer

Responsibilities:

• Managed daily support and maintenance of internal Salesforce instance, and conducted long-term improvement operations to ensure compatibility with evolving mission requirements.
• Communicated with project managers, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment
• Maintained a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully
• Worked on system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow
• Collaborated with various internal departments, including marketing, product development and operations, to ensure Salesforce environment supports internal needs relating to functionality and performance
• Complex dashboard components and filters
• CPQ experience and product level reporting
• Worked on matrix reports, joined reports, and cross object filters
• Reporting on junction objects.
• Developed customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements and company goals.

Confidential - Chantilly, VA

Salesforce Lightning Developer/Admin

Responsibilities:

• Created modern Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Experience in project technical design plan, conversions, Mapping, configuration of portions of the SFDC application.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Designed and developed Apex classes, controller classes, extension and Apex Triggers for various functional needs in the application.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Leads, Campaigns, Reports and Dashboards.
• Designed and deployed the custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow rules, Email alerts, Auto-Response rules, Page Layouts.
• Designed and deployed Visual Force pages to suit to the needs of the application.
• Experience in Deployment, Deployed all the classes, Triggers, Objects, Components, Pages from one environment to another environment.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Developed and Configured Various Reports and Report Folders for different user profiles based on the need in the organization.
• Implementing different types of custom fields like Pick lists, Formula fields, Hierarchal, Lookup, Master-detail and many to many relationships.
• Used SOQL and SOSL with consideration to governor Limits for data manipulation needs of the application using platform database objects.
• Implemented the requirements on Salesforce.com platform and Force.com IDE plug-in using Eclipse.
• Worked on sales force content Management objects and Chatter Objects.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Drove System Integration test and User Acceptance test
• Experience in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.

Environment: s: Salesforce.com Platform, Force.com sites, Draw Loop for merging the word Documents, Apex, Visual Force pages, Data Loader, HTML, Java Script, CSS, Workflow and Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Control, Sandbox data loading.

Confidential - Boston, MA

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business user groups for requirements analysis, design and prepared Technical Design Document.
• Written complex relationship SOQL, SOSL queries in Apex Classes, Batch Processes Triggers to retrieve data from standard and custom objects.
• Developed Apex Custom, Extension Controller classes, Triggers, Visualforce pages in the application for customizing Lead Conversion, Campaign, Opportunity and Custom objects.
• Worked on XML/JSON Parsing and mapping the XML/JSON string into the object entities for Integration.
• Experience in integrating Salesforce with external systems by making HTTP callouts.
• Written Apex test classes and achieved 90% of the organization code coverage by writing test utility methods.
• Experience in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Designed, developed and customized custom objects, entity-relationship data model using Lookup, Master-Detail and Junction Object.
• Configured and created Out of the Box Page Layouts, Record Types, Custom Tabs, and Validation rules, Sales Processes, Workflows and Approvals.
• Created workflow rules and defined related actions like Email Alerts, Field Updates, creating Tasks and Outbound messages.
• Written Sharing rules for data security on various Objects, for records visibility across various users in the organization based on role hierarchy using Criteria-Based, Owner-Based and Apex Managed Share.
• Implemented Inbound Email Handler interface for creation of records in Salesforce based on the Email received using Apex class.
• Installation and support of App Exchange applications like exact target and Marketo.
• Part of team tasked with migration from Salesforce Classic to Lightning. Experience with Lightning App Builder, Lightning components and Lightning Design System.
• Worked with Exact Target marketing automation suite for emails, landing pages, camping web analytics, lead scoring, assert management, and trigger workflow.
• Worked on Journey/Audience Builder in creating Email Campaigns.
• Created and customized Reports and Dashboards on Custom and Standard objects for different channels in the Organization.
• Created Data Dictionary and Field level mapping of Salesforce and Siebel CRM systems for Integration and Migration, performed data migration using Data Loader.
• Deployed components across Sandbox and Production instances using Force.com migration tool, Change Sets.
• Used C# Web Services to integrate Salesforce from e-marketing web site using Webservice API.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce (SFDC).

Environment: Saleforce.com CRM, Force.com Platform, Apex Classes, Controllers (Custom and Extension), Visualforce Pages, Components, Web Services, SOAP, WSDL, REST, HTML, CSS, JavaScript, jQuery, Workflows, Approvals, Apex Data Loader, Sandbox, Lightning, Eclipse IDE Plug-in, Windows 7.

Confidential - Phoenix, AZ

Salesforce Lightning Developer

Responsibilities:

• Experience in working with Business Owners to gather the requirements and implement the user stories.
• Analyzing, designing, writing, debugging, testing and implementing new Salesforce applications.
• Performing the ongoing maintenance of existing Salesforce applications.
• Experience in working with Agile Accelerator for bug tracking/ user stories.
• Extensive Experience in working with Communities.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
• Implemented Single Sign-On on force.com.
• According to the business user's requirement, creating Reports and Dashboards.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Created Public Groups, Queues, Permission Sets, Profiles, Users &Security Settings based on role hierarchy. Experience in Data Migration from three Legacy Systems to Salesforce.
• Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, and Visual Force Sites) for business support and technical support for its channel customers.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.

Environment: Apex classes and Controllers, Salesforce.com Platform, Force.com, Apttus CPQ, Force.com Eclipse IDE, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP API, REST API.

Confidential, Richmond, VA

SALESFORCE Admin/Developer

Responsibilities:

• Used Force.com developer toolkit including Apex Classes, Apex Triggers, and Visualforce pages to develop custom business logic.
• Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to the visual pages.
• Implemented Security Settings and configured profiles and permission sets.
• Experience working in service cloud, supporting cases, developed workflows, and triggers for automated case resolutions.
• Implemented Apex Data loader "Command Line Interface (CLI)" to automate the data loading process for the sandbox refresh activity.
• Designed various Webpages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Experience in architectural discussions around real time synchronization of SharePoint Document libraries with Salesforce content Libraries.
• Created and used Email templates in HTML and Visualforce.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Worked on the security level setting in the company for all the levels.
• Used force.com connects to interact Salesforce with lotus notes to insert contacts and add the emails and, also integrate the chatter with same time (a feature for messaging within lotus notes)
• Used Salesforce Automation Process (SAP), Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Designed, and developed Apex Classes, Controller Classes, extensions, and Apex Triggers for various functional needs in the application.
• Worked as enhancement developer and team member, performed the roles of SalesForce.com Developer and Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Responsible for setting up web service integrations.
• Implemented Inside sales telephonic plug-in application implementation.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Sales cloud, Service cloud, Security Controls, Visualforce Controllers, Sandbox data loading, Data Loader, SQL.

Confidential, Charlotte, NC

JAVA DEVELOPER

Responsibilities:

• Implemented server side task using Java, Servlets, Java Beans and XML.
• Experience in design and development of web interface using JSP, Servlets, JavaScript and JDBC for administering and managing data.
• Used SQL server as the backend database.
• Used Hibernate ORM to automate the mapping between SQL databases and objects in Java.
• Extensively used Junit for unit testing.
• Developed GUI with HTML, DHTML, and CSS.
• Implementation of spring core J2EE patterns like MVC, Dependency Injection (DI), and Inversion of Control (IOC).
• Used Eclipse IDE as development environment to design, develop and deploy spring components on Tomcat server.
• Done Analysis, design, development of Web services (SOAP, RESTful).
• Developed JSP for UI and Java classes for business logic.
• Utilized JavaScript for client side validation.
• Utilized Oracle PL/SQL for database operations using JDBC API.
• Implemented DAO for Oracle 8i for DML Operations like Insert, Update, Delete the records.
• Experience in the design, development and deployment of the Application using Java/J2EE Technologies.
• Developed Application in Struts Framework using MVC architecture.
• Customizing all the JSP pages with same look and feel using Tiles, CSS (Cascading Style Sheets).
• Designed the user interface of the application using HTML5, CSS3, JavaScript, and AJAX.
• Experience in coding for the presentation layer using Apache Struts, XML and JavaScript.
• Experience in Functional Testing, Integration Testing, End-To-End testing, Sanity testing, Regression testing and also experienced in UAT and UAT support.
• Developed and maintained automated regression test cases in Selenium Web Driver using Java programming Language.

Environment: Java/J2EE, JSP, Servlets, struts 1.1, Spring, JUnit, Eclipse, JSP, JavaBeans, JavaScript, Tomcat 4.1, Jdeveloper, Oracle 8i, XML, XSLT, HTML/DHTML/XHTML, CSS, PL/SQL, Selenium, Jenkins, Maven, SOAP, Hibernate 2.0, Eclipse, Windows, UNIX.