CAREER SUMMARY

Results-driven Information Technology Manager with B.S. Mathematics & Computer Science and more than 15 years full project life cycle expertise in a Fortune 5 company. Highly skilled in customer service and relationship management. Accomplished Program Manager with great technical and business depth. Broad background that includes 5+ years of experience as a Programmer, Business Analyst, System Administrator and Project Manager. Progressed up the ranks from direct hands on Programmer, Business Analyst into project management and supervisory roles. Demonstrated problem-solving and interpersonal skills with the ability to resolve difficult situations under adverse conditions. Excellent leadership skills with a noted reputation for delivering high visibility critical projects on time, within budget and surpassing goals by setting priorities, effectively planning and organizing with persistent follow through.

AREAS OF EXPERTISE
* Project / Program Management * Business Systems Analysis
* Systems Development / Implementation * Web Based Software
* IT Service Management / CRM * Infrastructure Deployment / Support

PROFESSIONAL EXPERIENCE

Confidential,website consultant 2007 – Present
Consult, design and implement small business websites.

Confidential,Dearborn, MI

Delivered multiple, concurrent, robust IT solutions globally via the System Development Methodology (SDM). Excelled under conditions of extreme time and budget pressures. Provided consistently high levels of customer satisfaction and cost savings in Ford’s top business priority – quality.

• Guided and mentored a large cross-functional, multi-national IT technical team from concept to delivery of the Balanced Single Agenda for Quality web based application (JAVA/J2EE/Oracle) satisfying all customer requirements on time and within budget.
• Developed a collaborative relationship with the business partners, documented business requirements, facilitated definition of the business case and procurement of capital funding.
• Managed the scope, program specifications, budget, timeline, project plan, documentation, security and controls, SOX requirements, coding and testing from inception through to launch and on-going production support.
• Launched several major releases under urgent need to bring on all critical global customers with over 5,000 users.
• The system increased quality levels (as published in syndicated JD Power and Associates) and resulted in significantly reduced costs to the company.
• Managed a technical team of 8 in efforts to develop / enhance and support the 6-Sigma software suite, coordinating both in-house developed and vendor purchased applications (IGrafx and Minitab), providing 6-Sigma participant’s additional functionality while achieving millions of dollars in savings annually.
• Lead IT analyst in high-level Deployment Director and User Group meetings providing program status report outs, input and feedback, and win-win solutions for their tool sets.
• Managed priorities, scope, risks, and change control ensuring deliverables were aligned with the Corporate Office’s vision and five year plan.

Managed a cross-functional team to plan, procure and implement the initial infrastructure setup of computer rooms / labs, servers, PCs, UNIX workstations, printers / plotters, and network for the newly formed Solution Delivery Group as Ford centralized IT. Provided on-going account management and operational systems support for all internal customers.

Confidential, (continued)

• Drove the simultaneous ramp up / down of several new IT buildings involving thousands of personnel moves, procuring / installing new hardware/software and unique developer environments. Received special recognition for keeping employee down time to a minimum and meeting each building’s launch timing objectives.
• Directed IT infrastructure implementation for the Auto-xchange joint venture with multiple automotive manufacturers keeping essential security / controls in place.
• Set budget, defined the support model, staffed / managed a team of 32 support specialists performing ongoing help desk and systems support to 13 IT buildings.
• Negotiated and issued over $8 million in all IT and PD computer hardware maintenance contracts with five vendors, streamlining and realizing significant cost savings.

Led special task force to establish TSS technical direction recommendations.

• Created and managed the IT infrastructure development and implementation plan initiating transition from in-house developed Product Development Graphics System ( PDGS ) to the company\'s first vendor purchased CAD / CAM / CAE / PIM production system, reducing cost with industry standard systems.

Managed the planning, set up and support of global Corporate Design\'s Computer Room, mainframes, CAD workstations, Primenet network, Data Collector administration and NC Scan / Mill, Paint System and other specialty proprietary hardware / software.

• Directed on-going systems support for USA, Italy, Japan, and England, providing a stable environment with 99% uptime.
• Implemented and supported worldwide Corporate Design studies improving quality of surface release.

Primary Numerical Control technical business analyst / developer of CAD / CAM scan / mill / draft / microfilm and data communication systems.

• Gathered/documented business requirements for and then designed and developed technical N / C software for perspective and engineer drawings, logo and emblem design, auto-dimensioning for Package Engineering, data communications protocol between machines and many other N / C applications.
• Performed full life cycle technical functions of Business Analyst, Solution Architect, Programmer, QA Tester, and end-user trainer both independently and as part of a team based upon size of assignment.
• Provided technical evaluation, direction and solutions to Studio 200X designers and engineers in developing tools for the Design Studio of the Future, such as initiating and implementing the first sketching paint system to help eliminate clay models that cost multi-thousands of dollars each.

Bachelor of Science, Mathematics and Computer Science,
Masters of Science, Mathematics

• Trained in Software/Project Life Cycle Management/Program Management
• Experience with client relationship management with strong client service attitude
• Portfolio Management – Application Portfolio Monitoring, Internal Consulting
• Software: Word, Excel, Project, Power Point, Outlook, Publisher, BMC Remedy
• 6 Sigma Green Belt Certification
• SOX ( Sarbanes-Oxley Security) experience
• Various programming languages: Fortran, Cobol, RPG, C, C++, HTML
• Training and experience managing a Help Desk