Customer Success Engineer/ Front-end development Intern Resume Atlanta, GA - Hire IT People

SUMMARY:

Hard working and flexible learner that is willing to adapt to any condition.
Experienced with client based technical support
Excellent time management skills with projects
Knowledge of Front - end and UX/UI development via hand code and adobe products
Strong object orientated web programming skills via Javascript as well as server-side scripting languages such as PHP
Strong SQL skills and database queries

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Customer Success Engineer/ Front-end development Intern

Used technical skills both with front-end development and customer relations to create a happy medium with any learning curve a new customer might have.
Helped with Implementation and onboarding new companies to the product.
UI/UX mockups with Adobe Photoshop and Illustrator.
Edit Document/Email Templates via HTML5/CSS3 JavaScript
Created custom reports using SQL
Helped with QA and site maintenance with Ruby on Rails applications.
Worked with ticket based solution (groove.hq) to solve customer issues.
Used Salesloft to create cadences and moderate work flow

Confidential

Management

Excelled in customer service, organization, and time management resulting in repeat clientele and higher customer satisfaction.
Helped develop and document open and close procedures resulting in all tasks being complete in an efficient manner in turn lowering overhead costs.
Maintained standard health code requirements in front of house resulting in safe atmosphere for customers.
Consistently received highest sales among co-workers resulting in higher profit revenue.
Responsible for training and mentoring new team members resulting in excellent, consistent customer service and increased retention of servers.
Responsible for end of shift cash outs and balancing of drawers.