UX Director Resume

SUMMARY:

Enthusiastic Service Design Lead with a wide range of experience in strategy, design and management of Innovative Digital product and services for Fortune 500 Clients. A passionate champion of customer experience, and deep knowledge of a User Centric Design (UCD) process for iterative design, testing and release in the product lifecycle. Program Management & Design Strategy

PROFESSIONAL EXPERIENCE:

UX Director

Confidential

Responsibilities:

Managed a team of five UX designers on the design for epic sprints for server alerts, outage notifications, and customer education for IBM Brokered Cloud Services.

Director

Confidential

Responsibilities:

Workshop Facilitation Leader for the Digital Solutions team to co - create with clients’ innovation in business process transformation for manual and repetitive back office tasks to become automated, efficient and transparent.

Founder

Confidential

Responsibilities:

A boutique consulting firm with expertise in program management, design strategy and lean development process.
Project work for diverse clients in: Fashion, Media, Technology, Insurance, Finance, Government, Non - Profit and Startups.

Director User Experience

Confidential

Responsibilities:

Collaborated with near shore Agile development team to define design direction and guidelines on a SAS application used by IP Attorneys to research malicious activity on corporate domain portfolios.

UX Manager

Confidential

Responsibilities:

Managed global team to interpret and define business requirement documentation into UI/UX design.
Facilitated review and delivery process to stakeholders from marketing, business and technology for feedback and design iteration.

UX Lead

Confidential

Responsibilities:

Planned strategy, process and brand for new digital consulting start - up operating in a large technology world.
Facilitated IN24 sessions to demonstrate lean methodologies and iterative design process to prospective clients.

Head of UX

Confidential

Responsibilities:

Managed a team of information architects, designers and developers to define and design the customer experience for browsing, shopping, download-on-demand and check out on a white-label DVD consumer sales web site.
Created project plan and led presentations to C-level executives.
Digital Distribution Backbone (DDB) for Confidential
Collaborated with VPs from Confidential Distribution unit and Cap business analysts to define the strategy & specifications of a digital distribution network.
Designed wireframes to display the UX for selecting, bundling and distributing creative assets to a variety of diverse distribution platforms and markets.
Research and Concept Design

Research Lead

Confidential

Responsibilities:

Conducted primary user research with analysts on the trading floor to define blueprints for enterprise application redesign.

Lean Experience Lead, UX Design

Confidential

Responsibilities:

Re-defined internal team process using Axure to design the user experience directly into clickable prototypes with real data and content for both internal reviews as well as for client feedback and design iteration.

Lead Strategy & UX Design

Confidential

Responsibilities:

Designed Travel Expense Management application to upload receipts, match credit card accounts and submit travel reimbursement for approval.
Planned the disruption of the Confidential corporate SharePoint Intranet from irrelevant content to task based mobile Web apps serving 2+ million internal employees worldwide.

Senior Interaction Designer

Confidential

Responsibilities:

Collaborated on a new executable, graphical interface application based on the future Eikonfor financial analysts to view large data sets and create reports.

Lead Information Architect

Confidential

Responsibilities:

Worked with statisticians and researchers to define and design large raw data sets into a consumer facing hospital ratings tool for over 5,000 US based hospitals.

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