SUMMARY

• Innovative and results oriented IT & Digital Leader with extensive experience defining technical and creative strategies while developing transformative solutions that deliver immediate results and improvements across enterprise - level environments.
• Proven track record of designing and executing new initiatives that optimize operations, elevate service, support delivery, strengthen technological capabilities, and maximize customer impact. Exemplary leader with tactical background in software development, integrated content delivery, and digital security. Established history of building and leading cross-functional teams to excellence, innovation, and aggressive delivery with top industry standards.
• Inherent talent for capturing and translating complex technical information, then applying it to business unit needs meeting scope, budget, and the highest web and coding standards. Exceptional at absorbing and analyzing new technologies such as programming languages, frameworks and platforms in order to utilize the right tools for any technical obstacle balancing innovation with practicality and situational factors. Highly skilled at communicating and bridging gaps across organizations to business partners, technologists, executives, product stakeholders, and customers.

AREAS OF EXPERTISE

• Strategic Planning
• Team Building
• Leadership
• IT - Quality Improvement
• Budgeting
• Training
• Software
• Development
• Information Architecture
• UX
• Technical Support & Troubleshooting
• Process Engineering
• Strategic
• Development
• Business Strategy e-Commerce
• SDLC
• Project Management
• Business Analysis

TECHNICAL SKILLS

Content Management Systems: SDL Tridion 2011, SDL Tridion R5, Vignette 6 & 7, Interwoven Teamsite, Alfresco, Wordpress, Drupal, Joomla, Sharepoint, Microsoft TFS

System Integrations: Autonomy IDOL, Adobe Sitecatalyst, Adobe Test&target, Google Analytics, Liveperson Chat, Confirmit Feedback Management, Tealeaf Experience Management, Akamai, Bazaarvoice Ratings & Reviews, Prolexic

Social Integration: Youtube, Twitter, Facebook, Google+, Microsoft Store, Microsoft Office Store

Version Control Systems: Github:Enterprise, Git, Bitbucket, SVN, SourceSafe

Languages & Tools: HTML5, XHTML, HTML4, CSS3, CSS2, JavaScript, jQuery, jQuery UI, XML & XSL/T, SASS, HAML, Backbone, Grunt, Ember, Angularjs 1x, Angular 2/4, ECMA 6, INvision, Adobe Creative Suite, Java, VB6, PHP, Perl, Oracle, PostgreSQL, MySQL, MongoDB

Platforms: Mac OS X, IOS, Microsoft Windows 7, Microsoft Windows Vista, Microsoft Windows XP, Microsoft Windows 8, Microsoft Windows 10, Android

PROFESSIONAL EXPERIENCE

Confidential - Charlotte, NC

UX & Technology Director

Responsibilities:

• Staffed an entire UX organization in less than 2 months including typically difficult to staff disciplines like interaction design, information architecture, UI development.
• Managed a cross functional, distributed organization of 209 people with a $12M budget.
• Pioneered, evangelized, and managed enterprise guidelines and functions including: code standards, test driven development requirements/implementation, browser & operating system standards, mobile device standards, continuous integration stack, and version control methodology.
• Authored an enterprise level engagement model that ultimately increased software speed to market by 36%.
• United several vastly different product lines under a common style guide, unified user patterns, a standard code base, and a shared component library that was scalable and frontend/backend agnostic leading to a reduction in non-discretionary spending of ~10% year/year.
• Met with customers and potential clients to help secure contracts and build relationships as well as to gather unique perspectives on how to improve product offerings.
• Eliminated a huge and expensive dependence on paid software products and external design agencies in favor of open source options and cost a effective in-house design team.
• Authored a mentorship program allowing inexperienced developers to be productive while challenging them to grow and learn from top talent, which contributed to extremely high employee retention rates in a very competitive market.
• Optimized and managed 2 failing siloed IT groups to save over $1M / year, increasing release cadence by 50% on average, and decreasing change-related incidents by 87% overall.
• Strategized and coordinated initiatives to update venerable software to use innovative, modern web solutions that were scalable, multi-platform, and met the highest degree of compliance and security standards for highly regulated product lines.
• Championed, implemented, and provided training across the organization for a customized Agile process and a soft transition plan from legacy methodologies. Within 14 months, 41% of Confidential (1,700 developers and managers) moved from Waterfall to Agile methodologies. This lowered defects by ~$5.6M / month on rework. Additionally, development can react nimbly to changing markets and regulations.

Confidential - Charlotte, NC

Digital Software Development Manager

Responsibilities:

• Efficiently staffed and led four teams responsible for new software development, sustain, marketing and content entry.
• Pioneered and managed enterprise guidelines and functions including: enterprise code standards, application integration approach & standards, browser & operating system standards, A/B testing approach, mobile device standards, agile sustain process, file version control methodology, and unit testing requirements.
• Drove annual productivity increases of at least 30% per year.
• Managed $2.2M migration project, successfully re-architecting all major web properties and optimizing the way that customers interact with the sites while avoiding disruptions in service.
• Architected and managed a project that reduced page load times from 5.6 seconds on first page load to a 1.5 seconds on first page load and 0.5 seconds on subsequent loads.
• Engineered and integrated code and content release process that included version control, test driven development, and exceeded Audit, Legal, Compliance, Risk Prevention, and Security requirements with a flexible release calendar.
• Reduced KTLO by over $2M by lessening dependence on outsourcing and creating small specialized teams to handle content entry and software sustain.
• Authored a mentorship program and implemented pair programming allowing inexperienced developers to be productive while challenging them to grow and learn from top talent, which contributed to extremely high employee retention rates in a very competitive market.
• Strategized and coordinated initiative to convert entire code base to reusable lightweight components with segregated, flexible visual design elements reducing dependence on restrictive templates and increasing speed to market across business units.
• Constructed the entire customer facing banking web application from ground up with relatively small development team in less than six months.
• Led the creation of a REST service layer to integrate internal and external data sources.
• Partnered with security and infrastructure teams to enhance protection from DDoS and other attack vectors.
• Provided guidance and direction on advanced client and server side caching and cache management strategies.
• Manage expectations, issues, licenses, upgrades, and other interactions with vendors and other 3rd parties

CX Development Team Lead

Responsibilities:

• Led the front-end development half of the team responsible for innovating award winning online banking platforms far beyond established industry norms of the time.
• Engineered and built solutions for complex technical problems such as dynamically adding real time player data and scores to the Confidential site. Selected and implemented new technologies such as JavaScript frameworks, REST services, and CSS approaches.
• Developed and maintained wachovia.com / wellsfargo.com as well as a vast number of Wells/Wachovia microsites and applications with a special focus on coding techniques for improving accessibility to the visually impaired and ADA compliance.
• Produced software/web solutions using CSS, XHTML, JavaScript, Python, Perl, and TCL languages. Updated and maintained coding standards for the enterprise content management system, Vignette 6 and Vignette 7.
• Discovered, interviewed and hired talent. Worked hand in hand with business partners and stakeholders to flush out requirements, create documentation, and ensure that ADA compliance was a natural part of projects. Created and conducted web usability and section 508 training courses. Led front-end and middleware technology merger/migration activities.

Confidential - New York, NY

Sr. Web Developer

Responsibilities:

• One-month contract requiring jumping into the middle of the existing work stream to cover a full time employee on paternity leave. Used XHTML, CSS, JavaScript and PHP to build new web pages for a social networking site. Researched and installed software packages with plug & play tools for social networking. Balanced a very heavy workload that included new content creation from PSDs for a travel site along with defect remediation and content changes for Confidential ’s existing e-commerce site.
• Print and Digital consulting service catering to over 60 newspapers, 30 radio stations, and many external clients.
• Installed Drupal Content Management System then used XHTML and CSS to build themed web pages for an e-commerce travel site. Worked within the Drupal CMS creating component libraries, installing modules, and setting up system configurations. Modified modules using PHP, including an XML parser to work within the confines of the CCK module then mapped the data to a MySQL database.
• Media company engaged in the production and marketing of entertainment services to a global customer base.

Sr. Software Engineer

Confidential

Responsibilities:

• Responsible for troubleshooting code and web platform for defects, ADA compliance and performance gaps as well as content creation for Confidential ’s Confidential website within the Vignette 6 Content Management Application using Tcl, XML, Flash, XHTML, CSS, and SQL.
• Remediated both frontend and backend defects on a daily basis. Also worked on various other projects such as the creation of an interactive calendar, the implementation of flash movie players, and coded entire content/code base for the, at the time, new “go green” initiative across all Confidential web properties.
• This required creating all new V6 page templates with freshly written Tcl, XHTML, and CSS so that the Confidential editors could plug in content with an in-house GUI and would require no additional coding or maintenance.

Software Developer

Responsibilities:

• Designed, developed and updated web sites and web applications for The Lark Group’s various sports programs using Java, HTML, CSS, and Javascript. Coding and functionality such as online interactive calendars, and registration forms were developed using PHP and MySQL. Created all images using Fireworks. Stayed on after contract expiration to redesign and develop software using the above as well as a .Net backend for all of the company’s many subsidiaries. Created e-Commerce functionality such as shopping carts and online stores.
• Software and information technology services company known worldwide for their B2B software and services.
• Developed front-end and application layer code for B2B e-Commerce software using HTML, JavaScript, and Java. Coded in the Visual Cafe development environment and deployed to a Weblogic Server. Refactored the UI and functionality to an entirely new dynamic system that would allow the application and accompanying software to be adaptable to other companies' needs with a fast, efficient configuration and rebranding toolkit. Built the prototype for the following version of the software I was originally contracted to refactor as well as effectively performing in a quality assurance capacity.
• Created business logic and application functionality for various B2B products in VB6 as well as redesigning and rewriting these product’s GUIs using table based HTML and Javascript. Built all of these e-commerce websites under exceptionally tight deadlines, never missing a single one. Wrote database calls using SQL.