SUMMARY

• Mapping of current/future processes and flows, identifying issues and resolving problems following established guidelines, identifying areas for process/product improvement. Contributed to planning, architecture, and documenting of software development projects - working with business, clients/user community, and development teams to design appropriate solutions and timelines; performing requirements gathering & analysis
• User Acceptance Testing (UAT); and data mining & analytics. Strong technical, analytic, problem solving, conceptual, and time management skills. Draft and maintain business requirements and align them with functional and technical requirements. Experience creating innovative solutions for Enterprise Product Design, Legacy/Acquisition Software Integration integration, native mobile application design, and responsive software projects.
• Create or enhance traditional, mobile, and web-based software application interfaces/processes to improve user comprehension and satisfaction, facilitate task completion, and provide intuitive access across all device types. Focus on User Centered Design, Human Factor Task Analysis, and accessibility. Mastery of web standards, user-centered design principles, deep knowledge and understanding of the software development process.
• Layout, navigation, style, art, code, and content for mobile content, mobile applications, traditional web sites, and web-based applications; including hand-coding HTML (all versions up to and including HTML5), CSS/SCSS (all versions up to and including CSS3), rich internet applications (RIA), Responsive/Liquid Web Design, PDF, XML, XHTML, RSS, jQuery/Angular/React, web fonts, etc. Search engine optimization (SEO) and web site analytics. Familiar with e-commerce concepts and technologies. Experience working in .Net, C#, and Java environments.
• In-depth knowledge of, and real-world practical experience applying, industry standards and best practices to process, layout, and code - including 508, ADA, EIT, etc. Also experience in evaluation of internal and third-party products for compliance, recommendation, and assistance with adjustments.
• Create original/modify existing artwork, charts, graphs, etc. for use in traditional or electronic media.
• Create/edit text for various marketing materials, technical documentation, help systems, etc.
• Design and creation of templates, wireframes, low and hi-fidelity comps and prototypes (images or coded), style sheets, style guides, etc.
• Stay current with developing technology and applications. Keep pace with new technologies, directions, and the latest industry trends/patterns.
• User-centered design, mobile-first design, responsive/flex/grid-based design, cross­browser and other technology /operating systems idiosyncrasies; web page coding, optimizing web pages for correct display in various browsers and devices, design patterns, user and task analysis, user interface design principles, industry standards and trends, technical communication, new media/technology, and related software/hardware technology.
• Install/troubleshoot software and hardware, resolve Internet-related issues.
• Detail-oriented with a proven ability to multitask. Exceptional communication skills across all lines of business, follow-up and follow-through skills. Ability to work alone or as part of a traditional or "virtual team." Taking business and customer ideas and concepts and turning them into technical reality. Comfortable working in all development environments, including: Agile, waterfall, traditional sequential development, etc. Mentor team members. Proven track record of success analyzing, defining, and overseeing requirements for advanced and complex applications, products, and/or integrations of advanced complexity. Ability to adapt and work effectively with a variety of situations, individuals, and technologies. Experience in Financial Services/Banking, HRIS/HR Services, Healthcare, eCommerce, Travel, Telecommunications, SAAS, Consulting Services, and other industries.

TECHNICAL SKILLS

• Macaw*, Microsoft .Net*, Microsoft Visual Studio* •Pinegrow*, Phonegap, Plumtree (AquaLogic), Prepos*, Progress WebSpeed, SmartFTP
• Squarespace*, Sublime Text3, Subversion, Team Foundation Server (TFS)*, Tomcat 8*, WS FTP Pro*, ASP*, ASP NET*, Adobe Brackets
• Adobe Dreamweaver (Adobe CS6, CC, and earlier)* (formerly Macromedia), Adobe Experience Design*, Atom*, Angular*, Handlebars
• Javascript*,Jquery,* React*, Browsers/Dev & Debug Tools (Chrome*, Dolphin*, Firebug*, Firefox*, Microsoft Internet Explorer*, MS Edge
• Opera*), CSS3/SCSS*, HTML/HTML5*, JavaServer Pages (JSP)*, Jenkins* aDesigner, Bobby/Wave, Fangs, IBM Home Page Reader
• Adobe Acrobat Professional (CS6 and earlier)*, Adobe Acrobat Reader*, Adobe InDesign (CS6 and earlier)*, Camtasia*, Confluence
• Google Docs, Draw, Drive, Forms, Slides, Sheets*, MadCap Flare, Microsoft Access, Microsoft Excel*, Microsoft PowerPoint
• Microsoft SharePoint, Microsoft Word*, MindJet MindManager*, Quark XPress, RoboHelp/RoboHelp Office, WordPerfect, Visio
• Adobe Bridge (CS6, CC, and earlier)* Adobe Illustrator (Adobe CS6, CC, and earlier)* Adobe ImageReady (CS5 and earlier)
• Adobe Photoshop (Adobe CS6, CC, and earlier)* Adobe Premiere Adobe Scene7* Axure* CorelDraw * Adobe Flash (CS6 and earlier)
• Adobe Fireworks (Adobe CC, CS6, and earlier)* (formerly Macromedia) Painter Paint Shop Pro* PhotoFinish Pinegrow* Picasa* SnagIt
• Other: Adobe Type Manager Adobe Streamline Asymetrix ToolBook Broadleaf Commerce* Easy CD-Pro Emmet Evernote* Fireclick Git/GitHub
• Google Adwords*, Analytics*, Checkout* & Website Optimizer* GoToMeeting, WebEx Gtalk/Hangouts*, AIM, ICQ, Hipchat*, MSN, Yahoo Messenger
• Jabber, Lync, Slack*, Skype*, Zoom* HyperCam IETester* LaGarde StoreFront Lint* Microsoft OneNote
• Nero Optimost QuickTime SourceTree* Teamviewer* Thymeleaf* Website Wacker

PROFESSIONAL EXPERIENCE

Confidential

UX Specialist/Software Engineer

Responsibilities:

• Interviewed subject matter experts for insights into issues and problems users face with the existing functionality. Mapped workflows, process flows, task flows, and user experience patterns. Identified areas for improvement; proposed solutions meeting defined specifications and needs.
• Engaged clients, internal users, and SMEs to gather software requirements/business rules, and ensure alignment with across all business teams.
• Designed and created deliverables such as: flow charts, wireframes, process flows, task flows, detailed UI/UX designs, interaction models, and paper/coded prototypes for new and innovative experiences across all devices.
• Designed responsive e-commerce-style customer self-service web application that had to work with existing public-facing site and all existing internal applications and processes; coded front-end to work across all devices; worked with back-end Java developers to tie everything together. Within 3 months of release, the new online application was bringing in 20% of sales per day and continues to trend upward.
• Engineered new, user-centered processes and designs; translated user and business needs and technical capabilities into dynamic and innovative products/functionality that provide the best possible user experience across all devices.
• Re-engineered existing processes to improve efficiency and reduce user error.
• Reviewed and analyzed user activity data to determine areas for improvement and designing the best-of- breed UX solutions.
• Researched e-commerce framework options, vetted functionality and tool set compatibility, worked with development team to test and implement in-house.
• Learned new e-commerce framework and template system; customized admin tool for internal user needs; created templates and custom code for new web application functionality.
• Established UI “look and feel” and code patterns online style guide.
• Created/maintained SCSS/CSS project files, edited front-end elements in .JSP files to fix presentation layer issues.
• Lead redesign planning for entire site and expansion of functionality offered; ensured that everything will be fully mobile-friendly and fluid.

Confidential

Business Analyst | UI/UX Designer (Consultant)

Responsibilities:

• Architected, designed, and developed the overall user experience and user interfaces for progressive, world-class responsive web and mobile applications that drive revenue and target market growth for clients.
• Redesigned legacy software/web/mobile user interfaces to facilitate intuitive interaction and improve presentation of information to a variety of users while speeding up the workflow. Wrote front-end code for the mobile application.
• Developed business requirements including scope, processes, alternatives, dependencies, flows, and risks.
• Liaison between clients, business, and technical personnel to ensure a mutual understanding of issues, processes, and applications.
• Troubleshot and resolved general site problems.

Confidential

Lead Software Specialist

Responsibilities:

• Worked with clients and business, project management, and development teams to design, enhance, and optimize existing and new functionality for internal, web-based clinical patient management applications, member portal, and mobile applications. Worked with subject matter experts and users to analyze UI performance, gaps, and opportunities for reduce click counts while ensuring that the visual design works well in multiple environments and across an integrated application ecosystem (mobile and web contexts). Drove the product design process through all phases of the product life cycle.
• Analyzed client's business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
• Identified opportunities to transform company practices into fresh, cost-effective solutions leading to more efficient operations.
• Designed visually rich, user-friendly interfaces for traditional web applications, mobile solutions, and responsive designs that scale across multiple product lines and applications. Applied the best design aesthetics under tight deadlines, while effectively managing trade-offs between business needs and customer benefit.
• Created wireframes, mind maps, storyboards, site maps, interactive demos, flows, and page prototypes as needed (web and mobile). Designed and managed work and process flow documents for all internal and externally facing applications. Developed HTML5/CSS3 and found/modified JavaScript and jQuery code for files to be used by front and back-end .NET and C# developers. Participated in the app development process, created new assets as needed. Assisted with the testing of new and enhanced application functionality.
• Defined usability, accessibility, findability, and other user-centered design best practices to be incorporated into the applications/sites. Researched new technologies; made recommendations - including web, mobile device solutions, social networking, browser-agnostic solutions, 508/ADA/EIT, etc. Tracked/researched developments/best practices in new technology (mobile development, tablet/mobile device technology, etc.), UX concepts, best practices, online trends, and provide recommendations for the team to consider. Performed usability/accessibility and user satisfaction testing, including paper prototyping test, HTML5/CSS3 prototyping testing, surveys, A/B testing, analytics review, etc.
• Worked with insurance provider clients to design and implement customized portals for their members. These portals interact with patient management tools and in-home health devices as well as mobile devices.

Confidential

Information Architect | Web Designer/Web Developer | UI/UX Designer (Consultant)

Responsibilities:

• Worked with a business group to give them a way for non-technical members to update parts of their existing web site and create, distribute, and monitor email newsletter.
• Troubleshot and resolved general site and reporting problems.
• Performed A/B and multivariate testing for e-commerce sites.
• Worked closely with client in-house resources and their 3rd party vendors to identify and resolve web site- related issues, areas for improvement. Reviewed and cleaned up ASP.Net UI code. Designed and developed UI for new functionality in the storefront.
• Reworked print-focused PSD files, optimize them for the web, then code web pages and push them live.
• Created wireframes, process flows, and comps/prototypes for an e-commerce site that wanted to reward their regular customers with a loyalty program. Worked with 3rd party vendors to ensure code met with corporate and W3 standards.