Application Support Analyst / LMS Administrator Resume Glendale, CA - Hire IT People

SUMMARY

Well versed with analysis, training, project/process coordination, web production, and technical support
Published web content using HTML/CSS in various CMS platforms (Vignette, Plone, SharePoint, wikis)
Worked with a variety of document, learning, and content management systems
Experienced technical writer, including business/functional requirements and training/user documentation
Experienced liaison between various internal teams (e.g, development, business, and end users)
Advanced Excel skills (e.g., pivot tables, vlookup, conditional formatting, etc.)

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Glendale, CA

Application Support Analyst / LMS Administrator

Responsibilities:

Manage learning system for Nestle University, including maintaining learning course catalog and learner profiles
Serve as subject matter expert and advise other administrators on learning development processes
Manage customer service inbox and phone calls to troubleshoot and resolve issues
Generate and distribute reports

Confidential, Glendale, CA

Business Analyst / Sr. Training & Communications Analyst

Responsibilities:

Engaged in discussions regarding website functionality, content structure, tagging, and taxonomy
Partnered with subject matter experts to review and update existing content to prepare for migration to new platform
Tested enhancements and possible problem resolutions
Publish web content on various company systems, including SharePoint, Jive, Vignette, and WordPress
Wrote, proofread and/or edited project and user documentation
Managed feedback and questions received in suggestion mailbox
Created communications notifying affected employees regarding enterprise system outages

Confidential, Van Nuys, CA

Digital Content Administrator

Responsibilities:

QA and uploaded digitized documentation into content repository
Inputted and updated document content types and metadata
Implemented security levels for sensitive document categories
Trained and supported staff members on document conversion and SharePoint processes

Confidential, Pasadena, CA

Technical Writer

Responsibilities:

Created documentation outlining usage of various proprietary internal systems
Created UAT test cases to verify system functionality
Partnered with stakeholders to gather requirements for new enhancements projects for the Activision Support website
Created requirements documentation and wireframes outlining functional specifications
Documented procedures for publishing content and usage of system enhancements
Published website content (e.g., FAQs, digital media) for customer support in multiple languages
Worked with subject matter experts to obtain approvals and to discuss content revisions or additions

Confidential, Burbank, CA

Web Producer / Sr. Communications Technology Representative

Responsibilities:

Published web content on various company systems using HTML/CSS, Vignette/GoPublish CMS, SharePoint, and Jive
Wrote, proofread, and/or edited content as necessary for accuracy and style
Consulted with subject matter experts to determine validity of content and update as necessary
Documented department technology processes and suggested possible process improvements
Oversaw projects to create or revise internal web sites/modules and social media communities
Provided technical support for various internal systems and online platforms and escalated as appropriate
Created and managed user profiles and permissions for online platforms and content repositories
Managed feedback and questions received in suggestion mailbox
Performed QA on new pages and content postings in standard web browsers
Collaborated with groups across the enterprise regarding uses and benefits of internal social media and web platforms

Learning Technology Specialist

Confidential

Responsibilities:

Published training materials and other web content (e.g., documents, online training modules, digital media) on various internal company platforms (LMS, Intranet, social media) using HTML/CSS and Vignette/GoPublish CMS
Provided technical support for learning technologies (e.g., Centra, Docent/uPerform/Plateau LMS, Hummingbird, Knowledge Warehouse) used to house and present training content
Wrote, proofread, and/or edited content as necessary for accuracy and style
Consulted with subject matter experts to determine topics and audience
Produced reports measuring participation and completion levels for web - based and in-person training courses
Collaborated with various enterprise groups to discuss global LMS issues and determine ways to improve usage levels
Created and executed QA test scripts for upgrades to learning technologies
Managed feedback and questions received in suggestion mailbox