Consultant Resume Austin, Texas - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential

Consultant

Responsibilities:

Consulted on techniques to improve video rendering performance for Top Prop Aerial using Adobe Premiere.
Consulted on Podcast structure and content for UpSonder.com, drone rentals for the sharing economy.
Consulted for GetPensure, a project intended to bring peer reviewed scientific journals to the masses.
Credited as technical advisor to Alicia Hayes Films in the production of short film, Living Colors .
Developed marketing strategy for a new business venture with Sign Guy DFW, Inc.
Attended CEDIA 201 7 in Dallas on behalf of Essential Gadgets.

Confidential, Austin, Texas

Professional Applications Advisor / UX Researcher

Responsibilities:

Created bug reports and worked directly with engineers in Austin and Cupertino to resolve software issues.
Selected to join group based on experience with Final Cut going back to 2004, and Aperture back to 2008.
Managed and edited for internal media used for internal campaigns, initiatives, and instructional videos.
Partnered with AppleCare’s Collaboration Program Manager to improve access to internal support forums.
Served as still photographer for internal events at the Austin campus, images distributed in e - mails and projects.
Networked with Confidential retail in New York to enhance continuity between retail and AppleCare support.
Ranked top 15% in performance during first year in the position (average 7 year tenure).

Senior Advisor, iOS & Mac / Project Manager

Confidential

Responsibilities:

Declared SME for EMEA interactions by management after managing project to study customer experience.
Selected to serve as advisor advocate for UX research on Confidential CRM systems, performed data analysis on polls.
Interviewed for QA roles in Cupertino, made connections to help developers work more closely with support.
Participated in scrum for CRM Betas to discuss advisor struggles, maintaining logging accuracy.

Advisor Mentor / Trainer

Pioneer member of the mentor

Responsibilities:

Mentored and coached 100+ new advisors using AppleCare strategy and guided learning techniques.
Developed training material to supplement the standard training for iOS and Mac Support.
Served as a SME during training classes and provided feedback to improve training.
S 2014 elected to give live call demonstrations for training classes, on-site and virtual.
Asked by management to mentor advisors for Mac support before being officially trained for Mac.
Mentored new advisors about Mac troubleshooting before the mentor team was created.
Received 40-50 positive surveys per month, ended with top survey yield and satisfaction on team.
Top 5% of stack rank for Q4 FY2014.

Confidential

Web Designer / Startup Consultant / Photographer & Videographer

Responsibilities:

Served as event photographer and created Facebook page for book tour, You Need a Schoolhouse (2013).
Designed PrestonAndLeah.com for a couple’s wedding and integrated bridal portraits I shot into site (2009).
Performed UI logic analysis for EyeInTheSky.org as part of a web site improvement initiative.
Consulted on camera and equipment purchase and use at Wigs.com and Top Prop Aerial.
Served as a wedding and event photographer and gave private photography lessons.
Presented photographic exhibition at Taste of Downtown Plano 2010 in Event1013.

Confidential, Allen, Texas

Mac & Mobile Tech Consultant / Configuration Tester

Responsibilities:

Setup centralized storage and backup systems to serve data internally and for off-site employees.
Created automated routines to test SSDs for use in Macs (reliability, speed, and integrity).
Installed SSDs in iMacs before Confidential made the option available from the factory.
Managed SEO and e-mail newsletter strategy for multiple brands under the Peck Training umbrella.
Migrated web sites to new hosting for PeckTraining.com and eepfoundation.org