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Technician Resume

4.00/5 (Submit Your Rating)

Beaverton, OR

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TECHNICAL SKILLS

  • Python, and Django Framework
  • Source control wif Git
  • HTML, CSS, JavaScript
  • MySQL, SQLite, PostgreSQL
  • Apache and Nginx
  • Windows, macOS, iOS, Android, and Linux troubleshooting
  • Home and Small Business Networking
  • Currently learning Ruby and Docker

PROFESSIONAL EXPERIENCE

Technician

Confidential - Beaverton, OR

Responsibilities:

  • Self-manage business needs for self-employment
  • Repair computer and smartphone hardware both onsite and by drop-off
  • Provide virus removal and general software troubleshooting

Technical Support

Confidential - Portland, OR

Responsibilities:

  • Trained customers on event setup and general use of webinar software
  • Resolved issues wif billing and subscriptions
  • Ran tests of new features for quality assurance
  • Assisted engineering wif implementation of new SMTP provider

Customer Care Advisor

Confidential - Portland, OR

Responsibilities:

  • Assisted retail and restaurant merchants wif iPad-based POS (Point of Sale) software
  • Troubleshot iPads, printers, routers, barcode scanners, and credit card readers
  • Trained merchants on use of POS software, inventory management, and sales reports

Training/Technical Support

Confidential - Tigard, OR

Responsibilities:

  • Used SSH and VNC to remotely troubleshoot and repair issues in Ubuntu Linux
  • Isolated issues wif POS server components, such as hard drives, parallel cards, etc.
  • Troubleshot network issues wif POS server, thin clients, printers, routers, and network switches
  • Trained customers on setup, use, and operation of hardware and software

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