Technical Writer Resume

TECHNICAL SKILLS

Adobe Robohelp, Microsoft (MS) Office, MS Dynamics CRM, Salesforce, GIMP (photo manipulation and design software), Adobe InDesign, and WordPress.
MS Manual of Style, AP Style, MLA, and Chicago.

PROFESSIONAL EXPERIENCE

Technical Writer

Confidential

Responsibilities:

Wrote user manuals and online help systems to meet Section 508 usability standards for multiple DCMA web applications.
Member of Agile Scrum development team for Talent Management System (TMS) . Interfaced with project owner, w rote test cases for Confidential online help, and worked with developers to integrate online help updates.
Collaborated with instructional designers to ensure consistent messaging across different platforms.

Business Analyst

Confidential

Responsibilities:

Managed correspondence with clients at Confidential USDA and DoD while supporting several cloud - based IT applications using Confidential Salesforce.com and MS Dynamics CRM platforms.
Worked as Business Analyst, Developer, and Technical Writer on Confidential first MS Dynamics application to be released on Confidential Microsoft Government Cloud.
Worked as a Technical Writer for an internal controls and compliance assessment of Confidential FDA.
Wrote user guides, test cases, and other project documentation for a variety of projects for Confidential USDA and DoD.

Freelance Web Content Developer

Confidential

Responsibilities:

Surveyed residential properties in D.C. in order to draw professional quality floor plans. o Analyzed and proofread literary submissions from professional writers.
Collaborated on logo and website designs for Confidential Confidential Washington's first nationally recognized literary journal.
Solicited professional artists for Confidential "Featured Artist" section of Confidential site.