SUMMARY

• Obtain detailed needs of the end user/customer, task analysis, ethnography, focus groups
• Gather the requirements & needs of the business client - Use of card sorting technique
• Use of these requirements to create the information architecture and all screen flows (for optimal ease-of-use)
• Create wireframes and mockups using a variety of UI prototyping software tools (primarily Balsamiq)
• Create detailed user interface design specifications
• Apply best-in-class UI design principles - see UI design guidelines document “Salient Principles”
• Conduct quick UX audits and perform competitive analyses
• Conduct heuristic evaluations, cognitive walkthroughs
• Translate the UX requirements into wireframes, mock-ups, prototypes
• Create operational sequence diagrams and process flows
• Communicte the UX requirements to the development team & management
• Conduct usability testing and customer experience research and perform statistical tests
• Analyze the research results & present findings to senior management
• Working knowledge of HTML5, Javascript, CSS
• Knowledge of iOS, OS, Android, and Windows operating systems/platforms
• Desktop, mobile (tablet), and smartphone user interfaces

TECHNICAL SKILLS

Operating Systems: Windows (7, 8, Vista, XP), OS, iOS, Android

Software: Microsoft Office, Visio, PowerPoint, Access, Excel. Wireframe & rapid prototyping software (Balsamiq). Usability testing human performance measurement software (Morae and other software). Statistical analysis software.

Test Equipment: All types of usability testing equipment and software for capturing test participantperformance during usability testing. Written a book on usability testing.

Lab Skills: From simple to complex usability testing; Two-person usability testing; Moderatingfocus groups; Executive interviews; In the field mobile usability evaluations.

PROFESSIONAL EXPERIENCE

Confidential

UX Designer & User Needs Researcher

Responsibilities:

• Interviewed end users to determine their needs with regard to an online insurance management application
• Worked with the business stake holders to identify their goals and objectives for this product/app
• Designed the screens that would be optimal for the end user to use the application easily and quickly
• Designed and carried out 2-week usability testing study
• Created the wireframes (Balsamiq) that specified exactly how the UI would look - clear design for the developers
• Work sessions with the developers and the business analysts to revise the UI as required
• Conducted usability tests to ensure the UI is as easy to use as possible

Confidential

Usability Specialist

Responsibilities:

• Thorough customer needs analysis data gathering for both mobile and desktop environments
• Reviewed previous research projects to determine current situation
• Collaborative planning sessions with the other teams on the project
• Designed and carried out 2-week usability testing study
• Worked with digital team in the field - make adjustments “on the fly”
• Analyze data, write report, give presentations to management
• Perform heuristic evaluations of UI (iPad, iOS) for numerous SF applications

Confidential

UX Designer

Responsibilities:

• Observed & interviewed technicians in the field who will be using the iPad-based application we were developing
• Convert these data into a user interface design specification (mobile iOS products, iPad, iPhone)
• Develop low-fidelity mock-ups following proven UX design principles (iOS environment)
• Iterative sessions to translate our low-fidelity mock-ups to the final design by having work sessions with the developers & designers
• Working with the developers, get screens into prototypes in order to take them into the field and conduct usability testing with technicians
• Designed and carried out 2-day usability testing study
• Analyzed the findings and with team members wrote the report, which included recommendations for design changes
• Based upon findings, had work sessions with developers to make changes and prepare for another round of end user testing

Confidential

Remote Usability Testing

Responsibilities:

• Worked with management to define objectives & scope of project
• Provided UX design input and suggestions to improve the user interface of the time & attendance app before testing
• Designed research study to get Confidential the critical issues (the parts of the UI about which the team has questions) and make sure they are covered in the usability testing
• Conducted numerous online usability testing sessions
• Write report, clearly show the key findings
• Present findings to the group managers
• Take this feedback, make enhancements, set up the next round of end-user evaluation studies

Confidential

UX Specialist

Responsibilities:

• Delivered a week-long course on the basics of human factors, UX design, and usability testing
• Worked with the U.of Florence professors and graduate students on the project to design and set up a Usability Lab Confidential the Confidential .
• Taught courses on human factors, usability, and human information processing in systems design
• In the Center for Patient Safety, gave lectures & conducted usability studies on improving patient safety.
• Taught courses on behavioral statistics and developmental psychology in the Psychology Department.