RPA support engineer Resume

SUMMARY

Experienced Application Support Analyst providing support in UNIX environment including Linux, Solaris and AIX. Vast experience troubleshooting middleware applications and automating manual tasks with bash shell scripting. Current experience in (RPA) Robotics Process Automation with Blue Prism 5.0 deployments within windows environment.

PROFESSIONAL EXPERIENCE

Confidential

RPA support engineer

Responsibilities:

Provide Tier 2 support within a SCRUM team for 11 automations.
Executed all production deployments, creating Service Now tickets and change management representation for all changes.
Most automations experiences are with Blue Prism 5.0 and Pega within Microsoft environments..
Vast experience with vmware vSphere Web Client.
Creating alerts and Automation status dashboard with Splunk.

Confidential

Senior Web Consultant

Responsibilities:

Performing Incident Management roll by gathering various teams together for triaging incidents on bridges.
Monitoring java applications using Dynatrace, BSM, Foglight and Splunk.
Created Perl script to remove sensitive data that was turned on from a release accidently.
Created Bash shell script with sed command to remove userIds from log files.
Renew certificates for kp.org and internal applications production and lower environments.
Organized and lead groups to resolve security issues.
Worked on POC to upgrade KANA application using Websphere7.0 moving to Websphere 9.0 including upgrade of IMB MQ upgrade to 9.0. Attended RedHat class for Ansible to create scripts to automate whole upgrade.

Confidential

Application Support Analyst

Responsibilities:

Install Websphere 7.0 on Linux servers and install Fixpacks with current JDK releases on clusters.
Create korn/bash shell scripts with alias to automate manual tasks.
Writing complex SQL queries with SQL Developer to troubleshoot order issues on Oracle10G/11G Databases and Install Splunk on Linux servers.
Troubleshoot Apache/IHS http servers.
Participating on - call rotation and creating documentation on Wiki.
Monitoring Java applications using Keynote, Wily, Nagios, and SiteScope.
Install and configure OpenText (including IIS http servers)/Splunk software on Windows 2012 Servers.

Bridge2Solutions

Production Support Engineer

Responsibilities:

Troubleshoot orders using SQL queries in 2008 SQL server, Mongo database and viewing log files with Splunk.
Participating on-call rotation and creating documentation on Wiki.
Meeting with architects to establish procedures to manually remove items from website using Mongo Database.
Monitoring Java applications using Keynote, Gomez, and ManageEngine.

Confidential

Lead Application Support Analyst

Responsibilities:

Attended planning meeting/Change management for deployments including rollouts to UNIX servers (Linux, Sun and AIX).
Troubleshoot/deployed Java applications running on Websphere 6.1, Weblogic10, Jboss, PeopleSoft 8, Resin, Stingray and Apache/IHS http servers.
Coded apache redirects for virtual sites.
Performed root cause analysis on various issues.
Attended Right Scale Cloud architecture class learning how to create whole applications from database, appservers and webservers.
Deployed code to the website residing on the cloud.
Participating on-call rotation and creating documentation.
Create Korn/bash shell scripts with alias to automate manual tasks.
Monitoring Java applications using Keynote, BAC, SiteScope, and Hyperic.
Mentored new application support team members on deployments and troubleshooting.
Involved in planning phase and execution of disaster recovery.
Experience deploying applications with Jenkins.