Technical Proficiencies

Web Content Management: ExpressRoom, Collage, SharePoint, Interwoven, Joomla, Vignette, Documentum, RedDot

Applications: Acrobat, Photoshop, ColdFusion, Fireworks, Captivate, Dreamweaver, Lotus Notes, MS Office Suite, MS Project, Monarch, MS Visio, Web Trends

Programming: HTML, XHMTL, XML, DHTML, JavaScript, PHP, CSS

Professional Experience

Confidential, Charlotte, NC 2010

Web Content Editor (Content Manager): Developed migration plan to new content management system.

• Assisted in the creation and deployment of e - newsletters.
• Created, developed and managed online content.
• Developed SEO keywords and optimized web graphics.
• Ensured a consistent look and feel throughout all Coats’ websites.
• Maintained the master content calendar.
• Performed quality assurance on new content.
• Worked cooperatively with key team members and vendors.

Confidential, Charlotte, NC

Web Content Manager (volunteer): Ensured a consistent look and feel throughout Habitat web properties.

• Edited and proofread web content.
• Tested results and provided recommendations that resulted in increased productivity.
• Worked cooperatively with key team members, customers, donors and vendors to create, edit and update content.

Confidential, Charlotte, NC

IT Analyst (Web Administrator): Evaluated vendor Enterprise software and made recommendation to purchase.

• Compiled SEO keywords.
• Created graphics and multimedia with Adobe Photoshop.
• Developed and managed Self-Service and internal Intranet sites using Microsoft SharePoint.
• Gained buy-in from cross-functional business partners for procedural changes and enhancements.
• Maximized outreach and education through the Internet.
• Oversaw the editing, layout and design of a wide variety of materials to be published.
• Tracked, escalated and resolved issues and risks.
• Trained non-technical end-users to manage their IT issues.
• Wrote online feature articles and designed graphics and interactive content for web sites.

Confidential, Charlotte, NC 2007

Business Analyst (SharePoint Administrator): Managed SharePoint space allocation, user administration functions such as adding new users to access lists and modifying administrative access permissions.

• Acted as liaison between content staff and technical personnel.
• Analyzed documentation and proposed solutions for IT business areas and prepared functional specifications.
• Applied proactive action to manage the website and ensure quality of the web site products.
• Designed Intranet prototype in Photoshop and coded in cascading style sheets (CSS).
• Disseminated monthly reports to Executive Leadership.
• Ensured on-going satisfaction of customers and management with the delivery of Intranet and Internet services.
• Monitored site performance, and implement search engine optimization strategies
• Performed monthly tracking and reporting on project activity and generated web trend reports.
• Prepared news articles, and developed and disseminated information online.
• Provided technical Web site support and content development expertise, and provided weekly reporting on site usage statistics using Web Trends.

Confidential, Charlotte, NC

Web Documentation Administrator (Red Dot Consultant): Managed projects with MS SharePoint.

• Performed test planning and execution using Mercury Test Director.
• Repurposed Web based content between Interwoven Team site and Red Dot content management systems.
• Reviewed site content for quality.

Confidential, Charlotte, NC

Systems Developer / New Media Writer (Web Administrator), : Developed web presence that served as a 24/7 resource and resulted in cost savings of $250,000.

• Administered root cause analysis for all mission critical issues; added analysis to Knowlix knowledge base.
• Analyzed trends and initiated long-term solutions based on issues evaluation.
• Communicated global company outages.
• Developed SEO keywords.
• Facilitated planning and status meetings with senior management.
• Gathered requirements for customer Web sites.
• Hosted website focus groups.
• Maintained internal and external TIAA-CREF websites.
• Managed project scope and communication plans to ensure on time completion according to specifications.
• Monitored site performance, and implement search engine optimization strategies.
• Partnered with IT team members and business process owners to develop requirements, create specifications, analyze system impacts, and develop project timelines / schedules.
• Planned and supported technology deployments and integrations.
• Reduced call center operating costs by 20% annually. Created marketing materials to publicize new site.

Design/Production Specialist II, : Reduced time to complete time intensive tasks by 20% annually after implementation of content process change.

• Conducted classroom training sessions on website maintenance.
• Created new policies on workflow to streamline content intake by the department.
• Designed Internet and Intranet web pages, including writing content, creating graphics, animation and functionality.
• Developed content for, and administered corporate Internet and intranet sites.
• Instructed team in best practices methodologies, Acrobat, Vignette CMS and Serena Collage CMS.
• Planned, analyzed, developed, documented, tested, implemented, integrated, maintained, and modified web content using Vignette & Collage enterprise content management systems.
• As subject matter expert, taught process owners to self-administer web functions that reduced turnaround times and Web group dependency.
• Trained staff and content owners on web content tools and how to develop new features.
• Worked with users to ensure the web sites are corrected and updated in a timely manner.

Confidential, New York, NY

Technical Specialist (Web Manager)

• Created Adobe Acrobat versions of newsletters, HTML, graphic, and assorted multimedia content for websites.
• Developed sales prototypes for the web.
• Maintained a customer email database.
• Managed Corporate Intranet site.
• Oversaw the editing, layout and design of a wide variety of materials to be published.
• Performed QA function for news releases.
• Worked closely with vendors to upload text versions of newsletter via bulletin board.