SUMMARY OF QUALIFICATION

• Talented Business Analyst with over eight years of experience in the financial and insurance industries, offering expert analytical skills, extensive project management experience, and a history of delivering significant business process and the configuration of software systems to improve the bottom line.
• Expert in business process engineering and software development life cycle, including analysis, design, development, testing and implementation of software applications.
• Exceptional written and oral communication skills to prepare and communicate process plans, procedures, deliverables, as well as to interact with peers and team members.
• Led a committee that identifies processes, then partner with developers to design and implement new features that increased efficiencies and overall performance of the policy rating system by 30 percent Q3 2014
• Strong project lead with unsurpassed interpersonal skills and experience to manage small and medium size projects.
• Effective communicator with proven analytical skills to create and maintain different forms of reports.
• Competent multi-tasker who possesses process design and operation skills to determine redesign effects on existing processes and tools.
• Proven experience in gathering and documenting business system requirements
• Experience in contributing to the design, development, and implementation of technical solutions.
• Computer-literate performer with extensive technical proficiency covering wide range of languages and software, including Visual Basic 6.0, SQL, HTML, DHTML, XML, Style Sheet, Hyperion/Brio, Microsoft Office Suite, Project Visio, Visual SourceSafe, SnagIt, Adobe Acrobat, Adobe Reader, Adobe Designer, Photoshop, Lotus Notes, and platforms including Win 95/98, Win NT, Win 2000, Win XP, Win Vista, and SQL Server.

PROFESSIONAL EXPERIENCE

Business Configuration Analyst,

Confidential

• Liaised with WR Berkley regional companies to gather requirements, prioritize business and system needs, and implementation of software systems within a release cycle which lead to increase in custom service by 50 percent.
• Led the Genesys improvement committee that identifies processes and partner with developers to design and implement new features that increased efficiencies and overall performance of the policy rating system by 30 percent Q3 2014
• Configured software systems to support company business needs, including reviewing and understanding business requirements, as well as consulting with users as needed to gather additional detailed business requirements
• Implemented and supported company-specific requirements for policy-entry and print systems
• Understood system and operational requirements, downstream system impacts, and legal compliance obligations.
• Performed quality assurance checks of the software by participating in peer reviews of the configurations developed.
• Provided detailed analysis to business system problems which has Improve support configuration by 15 percent
• Led the implementation of software, including training users on use of the system.
• Identified process with system gaps and developed potential solutions.
• Provided guidance, training, and problem solving assistance to other team members.

IT Process Management Analyst,

Confidential

• Designed, developed, configured, customized, documented, deployed, maintained and upgraded business and system processes and procedures.
• Performed the day-to-day operations of business and systems processes, including the administration of process-related tools.
• Coordinated customer requests, key process events, and process deliverables through all phases of the process lifecycle resulting in a 30 percent increase in customer service.
• Enabled and supported process redesign and/or reengineering initiatives and projects through continual process improvements.
• Evaluated business and systems processes for design effectiveness and resource utilization to ensure process performance meets targeted service levels.
• Collaborated with the project team involved with the development, implementation, administration, and operation of new business and system processes and coordination of process deliverables. May coordinate and participate in post-implementation and conformance reviews for processes.
• Responsible for generation, execution, and publication of business and systems process reports including management information, operational reports, and key metrics.
• Validated technical designs created by IT developers against functional specifications.

Business Information Analyst,

Confidential

• Developed, produced, and maintained ad hoc and custom reports for functional area information needs and analysis.
• Analyzed information contained in reports as requested and needed.
• Led research, analysis, and presentation of information by producing reports, compiling and summarizing, and verifying information received from external resources.
• Trained other associates with reports preparation and use of information system, software and related sources of information.
• Ensured data integrity by reviewing statistical plans and reporting codes of the Commercial Lines Product department
• Liaised with the project team involved with development, implementation, administration, and operation of new business and system processes and coordination of process deliverables.
• Performed user research and validation, including usability testing and contextual inquiry/analysis.
• Worked with QA team to design test plan and test cases for User Acceptance Testing UAT
• Trained others users on various data access and reporting tools.

Senior Commercial Processor,

Confidential

• Provided informational feedback and training procedures for performance expectations
• Reviewed and processes most types of commercial and/or specialty risks in accordance with established procedures. Maintained working knowledge of state-specific procedures and all processing systems Assisted with multifaceted, new business changes correspondence for commercial specialty products Quoted, evaluated, and processed new lines of property and casualty insurance for commercial customers. Provided customer service support regarding all aspects of insurance transactions including billing disputes, claims concerns and rating of new and renewal insurance policies. Responded to changing insurance needs of individuals and businesses.
• Developed scorecards in Excel for processors based on key performance indicators like on-time delivery and quality resulting in a 15 percent improvement in quality and service.

Commercial Processor,

Confidential

Reviewed and processed assigned commercial line risks in accordance with established procedures Maintained and utilized coding manuals and materials needed to determine appropriate premium calculations Quoted, evaluated, and processed new lines of property and casualty insurance for commercial customers. Reviewed submitted materials for completeness and accuracy

Assistant Business Analyst,

Confidential

• Reviewed, analyzed, and created detailed documentation of business system needs including workflows, use cases, program functions and user acceptance testing.

• Implemented, maintained, and administered basic process design, operational, measurement tools and methods in order to design, operate, monitor and improve business and/or system processes.
• Developed effective reporting tools for business units using applications such as Microsoft Excel and Access.
• Ensured business requirements were adequately reflected in technical planning documents.
• Conducted quality control tests and analyses to ensure that software meets or exceeds specified standards and end-user requirements.
• Analyzed business requirements, processes, and information system.
• Prepared essential production, customer service, and market share reports.

Web Designer/Tech-Support,

Confidential

• Collaborated with team responsible for managing nationally accessible intranet site.
• Assisted in the initiation and implementation of company's database from MS Access to SQL Server 2000 which resulted in 20 percent increase in overall performance of the system
• Developed an intranet site designed to elevate congestions, while increasing service options to customers.
• Analyzed system requirements and existing business processes and information system and develops cost-effective information technology solutions.
• Responsible for the generation, execution, publication of business web-based process reports including management information, operational reports, and key metrics.
• Performed the day-to-day operations of business and systems processes, including the administration of web tools.