EMPLOYMENT HISTORY

Web Developer

Confidential

• Designed and implemented Church interactive website
• Supported website and existing data base of content
• Three Dimensional Elevator Project Confidential
• Worked on design and patent process for the three dimensional elevator project.
• Worked with COBOL remotely.

• Supported Oracle 8i database and performed ad hoc updates and provided reports for users
• Worked with CellNet on installing wireless meter reading system for both water and electric meters for Colorado Springs Utilities
• Managed database for Utilities and ran ad-hoc PL/SQL reports

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Major Accomplishments

• Streamlined standing SQL queries for efficiency and performance.
• Created standalone query programs for client use.

• Code changes to internal COBOL programs for FedEx client on IBM Mainframe.
• Test coded changes and report results to FedEx using SQL.
• Supported data manipulation on a DB2 database
• Use of DataComm on IBM Mainframe

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Major Accomplishment

Created reporting programs to deliver requested information to client.

• Provide reports and analysis of data upon request using SQL and PL/SQL.
• Support Underwriting group with reporting and analysis
• Streamline operations and business functions in a COBOL environment on IBM Mainframe.
• Make recommendations for refining operations
• Utilized Access databases to provide ad hoc information to customers.

Major Accomplishment

Performed analysis and adjustment to maximize efficiency in data warehousing systems..

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• Managed incoming calls and serviced customers with home equity loan applications
• Used phone and interpersonal skills to build customer rapport and achieve sales goals
• Followed up to ensure customer satisfaction and secure further sales

Major Accomplishment

Received 27 Legendary Service Awards for superior customer service.

• Managed incoming calls and made sales of new cars to incoming customers
• Used phone and interpersonal skills to build customer rapport and achieve sales goals
• Followed up to ensure customer satisfaction and secure further sales

• Liaison between development team and client resolved conflicts/issues to promote success
• Implemented and supported Automated Licensing System for the Montana Dept. of Fish, Wildlife and Parks statewide project affecting every vendor selling hunting/fishing licenses
• Ensured effective testing, module delivery, and data warehousing guaranteed data integrity using PL/SQL and Oracle 8i, and SQL on a DB2 database on AS/400 system.
• Utilized Access to manage data reports and relationships. Constructed Access modules from scratch to satisfy customer requirements.

Major Accomplishment

Successfully implemented testing strategy and procedures during development cycle..

• Maintained and expanded team website within intranet, provided online documentation using FrontPage.
• Trained junior production support team members for OBUS Online Business Customer Information System
• Maintained a Natural/ADABAS system, as well as Access database within MCI's OBUS system in a production support role, making code enhancements and documenting code fixes, and prepared it's migration to a COBOL/DB2 environment on an IBM Mainframe.
• Resolved incoming OBUS problem reports wrote ad hoc reports for data manipulation using SQL and DYL-260 on a DB2 database
• Worked support for DASD system, providing code fixes for job run software.
• Wrote support code for RACF system
• Primary technician for all telephone area code split activities performed all testing, documentation development and system operations for in-house area code split program

Major Accomplishment

• Designed, tested and implemented in house program to launch data streams for area code split process using JCL and Batch Processing in a COBOL environment.
• Supported programs in SAS on an IBM mainframe environment.
• Documented and wrote procedure manual for in house area code split process.

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• First COMSYS placement for Current, Inc. Marketing System Product Support Team
• Key team member of Y2K Millennium conversion team reviewed over 3000 SQL programs for date integrity.

Major Accomplishment

• Produced, documented and implemented standards for Current's Information Systems Dept.
• .Flawless implementation of Y2K updates to existing SQL programs.
• Supported programs on an AS/400 system using COBOL and RPG.
• Supported programs in SAS on Honeywell Bull mainframe.

• Supervised 8-person 3rd Level Support Team providing 24/7 support for over 20 products
• Managed and resolved incoming problem reports for Customer Service Manager
• Analyzed reports and provided statistical analyses for on-going work
• Enhanced, updated and maintained data integrity for DB2 database
• Enhanced, updated and maintained data and code integrity for a Natural/ADABAS environment and readied it for migration to a COBOL/DB2.
• Took Java classes at Colorado Technical University for duties related to team intranet.
• Designed Service Management Organization web site on MCI's intranet provided system users and support team members key information for overall system well-being, using SQL and DYL-260 in a COBOL environment.

Major Accomplishment

Wrote first ever on-call service support manual providing cohesive support procedures

• Supervised three instructors responsible for training computer classes to clients
• Major Accomplishment
• Designed and implemented all computer lectures and notes

• Programmed code fixes/enhancements for tax system on state Dept. of Revenue mainframe
• Major Accomplishment
• Assisted in major design changes to existing systems.

• Maintained state mainframe for The Economic Assistance Management System TEAMS
• Major Accomplishment
• Assisted in major design changes to existing systems.