PROFESSIONAL SUMMARY

• I have four years and nine months of experience in designing, developing and maintaining Siebel based systems of which around three years of experience is in leading teams from the front for different clients. I am a seasoned Siebel Consultant who has worked on Siebel product suite from version 8.1.1.7 to 8.1.1.10.
• I have strong understanding of Siebel architecture along with extensive experience of working on Quote - Pricing, Quote Management, CRM-Marketing, CRM-Sales, Siebel Product and Catalog management, CRM-Call Center, Siebel-Open UI, Order - Management. Proficient with Siebel Tools and Client in configuration and customization of Siebel Objects.
• Skilled in BIP reports which includes BIP integration with Siebel, designing of reports. Expertise in configuring Express signup functionality by using Siebel iHelp. Expertise in writing ifb files to load data using EIM techniques. Extensively worked on workflow policies, Assignment Manager, Task UI.
• Hands-on on all SDLC's phases like Requirements study, Design, Development and Implementation andmaintenance. Proficient problem-solver who envisions business and technical perspectives to develop workable solutions.
• Ability to work independently, with distributed teams and onsite team setting to deliver high quality results.

TECHNICAL SKILLS

• Reporting Tools Actuate Reporting, Siebel-BI Publisher
• Salesforce Skills Apex, Visualforce, Triggers, Workflows, Approvals
• Database Experience Oracle 10g/11g
• IDE Eclipse 3.3
• Web Technologies CSS, HTML, JavaScript, XML, WSDL, SOAP, HTML, JSON
• UtilitiesVSS, SVN, Microsoft Vizio, Visual Studio, SOAP UI
• Project methodology Waterfall, Agile

PROFESSIONAL EXPERIENCE

Confidential

Siebel Developer

Responsibilities

• Gathered and refined the business requirements and collaborated with multiple teams for implementing those requirements.
• Worked on critical enhancements and customized VBC, e scripts, MQ Queues, JS files, and CSS
• Created Inbound Web Service, Integration Object, WSDL Create/Update Action, Service Request.
• Designed and implemented completely new Navigation strategy for user browsing.
• Implemented Error Handling Functionality for tracking errors.
• Involved in Administration activities migrating the repository from development to testing environment, and assisting the production support team during deployment activities.
• Used Siebel Open UI features to make the application look and function like existing HI application.
• Strong knowledge of Open UI Concepts Presentation Model/Physical Renderer/Manifest Files, PM/PR Methods, Events, JQuery.
• Worked on Assets and the dispatch functionalities, implemented Task-Based UI for the new requirements.
• Worked in co-ordination with external teams, for implementing Dispatch functionalities.
• Worked on Outbound Web Services for the flow of data from Siebel to external system or vice-versa.
• Worked on Open-UI to improve the user interface experience, better look and feel of the Siebel application.
• Implemented Error Handling Functionality for tracking errors.
• Tested the entire Open UI Application functionality to ensure that existing functionality is intact
• Involved in Administration activities migrating the repository from development to testing environment, and assisting the production support team during deployment activities.

Confidential

Siebel Open UI Developer

Responsibilities

• Helped in forming the upgrade strategy to perform a detailed assessment of the current Siebel environment to determine how the implementation will be affected by the upgrade.
• Documented how the new upgrade enhancements will affect the ongoing business functionalities.
• Estimated the level of effort to upgrade.
• Analyze the impact of the upgrade on table customizations which we have done.
• Designed the new user experience based on the new features on Open UI.
• Configured new Activity-Creation screen, Service-Request screen, search functionalities using Open UI.
• Worked on Siebel JS files required to cater the above functionalities.
• Performance tuning of code, Perform code reviews.
• Worked on Siebel Open UI enhancement & defects.
• Worked on presentation Model (PM) & Physical Renderer (PR).
• Worked on Html, CSS, JavaScript & JQuery to fulfil open UI requirement.

Confidential

Siebel-BI Publisher Report Lead

Responsibilities:

• Gathered and refined the business requirements and collaborated with different teams and business users across globe.
• Integrated BI Publisher server with Siebel server for the generation of reports.
• Designed and developed the reports required in the format by the customer, both in excel and pdfs.
• Designed RTFs for the BIP reports.
• Created new fields and IC fields to cater the new filter requirements for the reports.
• Worked on XML for the reports which showed the pie charts representing the distribution of the service request based on certain criteria.
• Supported the administration related changes regarding BIP integration with Siebel.
• Supported the testing team and closed defects related.
• Worked with virtual business components, workflows, e-scripts and symbolic URLs.
• Worked on REST-API integration with Siebel.
• Worked with the other interface team to resolves issues related to XML transformation and other
• Created business services to cater the transformation and used REGEX expressions.
• Worked on the bug resolution throughout the project cycle.
• Supported the System, Integration and User Acceptance Testing.

Confidential

Siebel Developer

Responsibilities:

• Responsible for collecting, understanding, and transmitting the business requirements for the project, and translating these into functional specifications and detailed test plans.
• Created required functional documentation from Technical Design Documents .
• Presented client the technical configuration changes involved.
• Worked on External Business Component, PL-SQL procedures, calling them into Siebel application.
• Worked on XML-XSL transformations.
• Involved in resolving the issues found during Unit Testing & User acceptance Testing.
• Written test functionalities, thoroughly tested and deployed in time.
• Configured monitoring tools for proactively observing issues/problems.
• Created and modified Form applet and List Applet by removing fields and modifying them as per the requirements
• Configured the Dynamic Drilldowns on the List applets so that the user able to see the Detailed information about their products.
• Configured Applet Toggle Objects.
• Designed and developed new Pick List Components, MVG lists, links, joins and defining several other object definitions and linking to each of the objects defined in the interface layer.

Confidential

Siebel Developer

Responsibilities:

• Configure the Application as per the requirement using Siebel tool.
• Configuring complex business requirements through eScript, Siebel Workflows, Business Services.
• Web Services Design, for integration of CRM application with mobile devices like Blackberry, IPad.
• Data import and data fixes using EIM techniques.
• Provided application trainings to users and resolving production issues.
• Creating customize reports, from the backend database, for the weekly status reports.
• Ensuring developments are carried out in an accordance with current internal quality processes.
• Admin Related work like Siebel tool and client installation, SRF, repository migration, DDL Synch, resolving and troubleshooting environment issues.
• Designed and configured the total of 10 of integration based on different platforms like JAVA, SUP (Sybase Unwired Platform), WPS (IBM Third Party Middleware), Oracle Apps.
• Worked on Siebel EAI, inbound web services, outbound web services, workflows, eScripts and integration objects.
• Worked on EIM for the data migration strategy.
• Created and modified Form applet and List Applet by removing fields and modifying them as per the requirements
• Configured the Dynamic Drilldowns on the List applets so that the user able to see the Detailed information about their products.
• Configured Applet Toggle Objects.
• Worked on Pick List, MVG lists, links, joins and user properties.
• Written test functionalities, thoroughly tested and deployed in time.
• Configured monitoring tools for proactively observing issues/problems.