Professional Summary

over 20 years of experience supporting the Federal Government, Local Government, and Private Sector. She dedicated the past 16 years to developing, supporting, testing, and training custom and enterprise-level GOTS/COTS applications deployed to the Central Intelligence Agency, Director for National Intelligence, and other organizations within the Intelligence Community. She also has the aptitude to quickly learn new technologies and adjust to changing environments. She has held various positions supporting critical organizations utilizing acquired skills in Applications Development, Software Engineering, System Administration, System Analysis, Requirements, Customer Service, Technical Writing, Training, and Office Management.

Professional Experience

Confidential

Lotus Notes/Domino Developer Temporary Support

• Primarily utilizing Lotus Script, Formula, JavaScript, Outlook, HTML, Java, and JQuery programming languages
• Developed enhancements, test design, and provided O M Support to designated JAGCorp applications
• Defined deployment schedule and deadlines with Project Managers and Legal staff
• Gathered and defined requirements for modifications to system design
• Prepared and refined technical writing for unit testing instructions, user guides, and system documentation
• Reviewed business processes and design workflow for designated applications and websites
• Worked with Systems Administrators and Testing teams to deploy code to staging and production areas

Confidential

Software Engineer Lotus Notes/Domino Developer

• Primarily utilizing LotusScript, Formula, JavaScript, HTML, XML, and Java programming languages
• Conducted epics/requirements investigations from Agile backlog and implemented efficient solutions
• Developed enhancements, test design, and provided O M Support to EMS Headquarter Desktop
• Maintained detailed investigations, design notes, and test instructions in JIRA and Lotus Notes databases
• Performed self, peer, and basic unit testing of design modifications and system functionality
• Prepared and refined technical writing for unit testing, user guides, SOPs, and system documentation
• Provided support of COTS/GOTS and Widgets to EMS Helpdesk and other teams as needed
• Represented development team at the Review Boards, Technical Exchange, and requirements meetings
• Responded to system requirements via JIRA tasking, phone, email, Sametime, and management requests
• Served as a Subject Matter Expert for development activities and background for cable desktop design
• Served as a technical liaison to resolve network, access, and policy issues for users and support teams

Confidential

IT Consultant / Helpdesk Support

• Administered Customer Service and Technical support for the Director's Staff, divisions, and groups
• Completed Helpdesk tasks for the Directorate via Remedy, phone calls, emails, and Sametime requests
• Completed account setups, laptop builds, data transfers, site visits, and installs software and hardware
• Conducted Development and Admin support for Lotus Notes/Domino websites and databases as needed
• Drafted and coordinated Directorate change requests for purchases, repairs, renovations, and moves
• Documented Directorate issues, contacts, procedures, and problem resolution in tracking databases
• Gathered requirements for projects, trouble tickets, and change requests for users and management staff
• Prepared monthly report of laptop, blackberry, and internet billing summaries for designated divisions
• Prepared weekly activities and monthly project status reports for ISMS management
• Prepared user guides, build reports, memorandums, Statement of Work, job descriptions, and presentations
• Served as liaison between customer and contacts to resolve technical and administrative issues
• Worked with Developers and Engineers on Lotus Notes/Domino, MicroSoft, and GOTS/COTS functionality

Principle Software Developer

• Primarily utilizing LotusScript, Formula, CSS, HTML, and JavaScript programming languages
• Analyzed and researched discrepancy reports to resolve anomalies or implement design modifications
• Conducted Lotus Notes/Domino development, O M support, and database administration for DS T DISC
• Documented database problems and resolution within the designated project tracking database
• Performed end-user testing and training of design modifications implemented in deployed applications
• Prepared weekly status reports and project status tracking information
• Responded to Remedy SRS tickets, trouble calls, emails, and Sametime requests for DISC customers
• Worked with customer and System Integrator to redefine system requirements and business workflows

Principle Engineer - Developer

• Primarily utilizing LotusScript, Formula, HTML, XML, and JavaScript programming languages
• Analyzed and prepared workflows for database design and business processes to ensure consistency
• Conducted Lotus Notes/Domino Development, Customer Service, and Administrative Support
• Drafted and coordinated Security Plans, memorandums, status reports, and system/network diagrams
• Implemented enhancements to the overall workflow design of existing Congressional and Budget systems
• Provided backup Lotus Notes/Domino development support for available I2S projects
• Provided general guidance for Lotus Notes accounts and databases for customers and senior managers
• Recommended cost effective and efficient solutions to minimize impact on existing resources
• Researched feasibility of integrating additional COTS/GOTS applications
• Responded to trouble calls, emails, and Sametime for operational and financial applications for I2S Core
• Served as Technical liaison to resolve access problems, server configurations, and administrative issues

Development Team Lead Senior Developer Web Developer

• Primarily utilizing LotusScript, Formula, HTML, CSS, and JavaScript programming languages
• Designed branding and backgrounds using graphic design products PhotoShop and Macromedia
• Developed enhancements, test design, and provided O M Support to designated DNI applications
• Developed dynamic design enhancements for internal and external DNI applications across all networks
• Developed design modifications and tested application functionality for all branded Domino websites
• Developed initial group calendars, action trackers, correspondence routing, messaging, project reporting, surveys, and other custom applications for all DNI Directorates
• Drafted and coordinated on security plans, memorandum of agreements, service level agreements, build reports, status reports matrices, and system documentation for applications across all networks
• Gathered design and security requirements for system designs and integrating COTS/GOTS applications
• Managed development activity and assigned projects for applications, website, and graphic design
• Prepared training plans, wrote performance evaluations, and mentored development team members
• Provided Network Administration guidance and technical support for Domino and Unix servers
• Provided O M support and customized enhanced statistical reporting functionality in applications
• Provided technology briefings, demonstrations, and hands-on training sessions of prototypes
• Provided training and historical knowledge for the Development, IT support teams, and general users
• Reviewed service requests and requirements for development and graphics support
• Served as liaison in coordinating services for hardware, network, user account, and support issues
• Served as Subject Matter Expert and technical lead for Employee Review Boards, Tiger Teams, and initial requirements meetings for DNI offices

Confidential

Systems Analyst - Lotus Notes Developer

• Primarily utilizing LotusScript, Formula, and HTML programming languages
• Developed enhancements, test design, and provided O M Support to designated DOWO applications
• Developed Lotus Notes-based Enterprise Messaging System and supported existing DOS cable feed
• Developed new features, enhancements, and reporting features for the SWO/SDO daily reporting
• Gathered system requirements and implemented design changes for the cable system
• Managed cable support for existing cable flat text-based configuration in parallel to Lotus Notes design
• Prepared monthly billing and project reports for the contract
• Provided 24-hour Tier I and Tier II support to the DOWO office
• Provided backup Lotus Notes development for offices within the organization
• Provided Network Administration and O M support for telephony system servers and kiosk terminals
• Provided Server Administration for older DOS-based line feed cable system and Lotus Notes servers
• Provided user training sessions and documentation for the new cable downstream system
• Represented the Watch Office in all technical design review and transition meetings

Confidential

Application/Desktop Consultant Systems Administrator

• Attended deployment and version release meetings of new and existing applications
• Conducted Tier II technical support of COTS/GOTS applications for the Directorate
• Documented application requirements, build reports, policies, and procedures for the Directorate
• Participated in pilot testing for new applications and documented system use and impact
• Performed functional testing and documented impact of newly developed applications before deployment
• Performed general administration tasks such as monitoring accesses, cable routing, and system logs
• Prepared daily situation outages and status reports for network and servers availability
• Prepared talking points, requirements, discrepancy reports, and user guides for cable and call-in systems
• Provided technology briefings, demonstrations, and hands-on training sessions of Directorate applications
• Provided Tier I hardware configuration, software installation, development, and network support
• Provided NT/Domino accounts and performed data backups for call-in and cable review systems
• Responded to service request tickets, calls, emails, and walk-in requests
• Resolved Directorate and Enterprise application anomalies for Tier I Close Support offices