We provide IT Staff Augmentation Services!

Technical Support Analyst Resume Profile

4.00/5 (Submit Your Rating)
Hire Now

Skills

  • Web Security: XSS, XSRF, SQL Injection, Session Security, Selenium
  • Footprinting: Maltego
  • Packet Analysis: TCPDump, Wireshark, Ettercap
  • Vulnerability Scanning: Nessus, Nikto, Burp Suite
  • Exploitation: Meta-Sploit
  • TCP/IP Tools: Nmap, Netcat, Hping3
  • 802.11 Wireless Vulnerabilities
  • Interests in Reverse Engineering, Social Engineering tools, methods and tactics.

Programming Languages

  • Proficient in Python, HTML/CSS, Javascript, PHP, XML
  • Familiar with Perl, C , Java, C

Platforms

  • Systems: Windows XP,Vista,7, 2003,2008 Linux: Arch, Backtrack, Ubuntu, Debian, Gentoo, Plop Unix: FreeBSD, OpenBSD
  • Web: Apache/Tomcat
  • Database: MySQL, Oracle
  • Virtualization: VirtualBox

Employment

Confidential

Senior Afterhours Technical Support Analyst.

  • Responsible for Proactively monitoring the network and mainframe functionality and calling in and notifying On-call support groups, Management, and clients of the issue and the impact of it. Taking basic technical troubleshooting calls ranging from password resets to installation and configuration of software.
  • Technologies: Novell Console One, IBM 3270 Reflections, RSA Secure ID admin console, Active Directory, LanFAX, Internal Mainframe Admin functions, Mercury Topaz, Opsview, Dsview, RDP, Citrix, Cisco Anyconnect

Confidential

  • Residential/Business Tier2/Save/CoT Support Technician. Contractor to At t Residential/Business DSL
  • Answered technical questions and resolved configuration issues for both at-home routers and businesses routers using multiple ip address setups over the phone.
  • Technologies: CTI, Siebel

Confidential

Installation, configuration, and troubleshooting of wired and wireless networks for homes and small businesses. New hardware replacement and upgrades for desktop and notebook PCs. Scanning and removal of malware and viruses. Securing of O/S through security patches and best practices. Installation/Configuration of single and multiple operating systems including Windows and Linux. Apache and PHP/MySql server installation, configuration, and management. Backups, restores and troubleshooting applications errors. Website development with HTML, CSS, Python and PHP. Major source code updates to address security issues. Application of vendor patches.

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship