SUMMARY:

Senior IT professional seeking a contract role as a Technical Business/ Solutions Analyst within the Content Management space where I can utilize a range of technical, functional, and business capabilities encompassing Content Management Systems (Web/Enterprise/Portal), Digital Analytics, Campaign Management, Customer Relationship Management, Business Process Modeling, Digital Asset Management, Software Systems/Developer/User Documentation across the entire SDLC from Analysis & Design to Development and Deployment. I can work comfortably with onshore and offshore distributed cross functional teams and routinely perform various roles including: Technical Writer/Documentation Specialist, BPM Analyst, Digital Analyst, Pre - Sales Engineer, Content Manager, Information Systems Analyst, Technical Training Developer, Content Coordinator, Solution Architect. Over the years I have had solid professional exposure to various business domains including Publishing, Open Source Software, Finance, Digital Marketing, Healthcare, Insurance, e-Commerce, Cloud Infrastructure and continue to effectively make us of best practices driven tools and techniques pertaining to requirements elicitation and specification, business process management, software development, continuous integration and deployment, content management systems, technical and end user documentation, project management, customer relationship management - ultimately aimed at delivering software design & development artifacts, business technical requirements specifications, proof of concepts, API’s, software/cloud services & infrastructure integration pipelines, and full life cycle implementations of cutting edge distributed web and enterprise content management systems and portals.

TECHNICAL SKILLS:

Operating Systems: Windows (various including XP, 2000, Server 2012, 8/10), Linux (various including RHAT, Ubuntu, Debian, CentOS, Fedora), Mac OS X, UNIX (BSD, z/OS, AIX)

CMS/Portal/LMS/Wiki/eCommerce/DMS: IIS, Apache, Tomcat, GlassFish, JBoss, Drupal, Liferay, Adobe AEM(5.5-6.2), Sitecore, Telerik Sitefinity, Magnolia, Hippo, Confidential, Nuxeo, Jahia, dotCMS, OpenEdit, eXo, WebLogic, UCM/WebCenter, TeamSite (Interwoven), Documentum, Vignette, FileNet, Dot Net Nuke (DNN), Kentico, SharePoint Server (2003 and MOSS 2007/2010/2013 /2016 ), Confluence, TWiki, XWiki, DocuWare, SAP Hybris, Demandware, Magento, Seismic, DocuShare, Qvidian, Skillsoft, Salesforce.com CRM, SalesPage, ZohoDocs, OpenKM, WordPress, PrestaShop, TYPO3

Cloud Platforms: Microsoft Azure, Amazon Web Services (AWS), Cloud Foundry, Rackspace, Redhat, DigitalOcean, Bluemix

Misc. Languages, Frameworks, Databases, and Tools: HTML 5, CSS, UML, XSLT/XPath, Java, Java EE, JSP, JavaDoc, JSTL, OSGi, Doxygen, NDoc, JQuery, JQuery Mobile, Python, JavaScript, ActionScript, JSON, Ruby, Rails, DOJO, Ext JS/Sencha, Sencha Touch, Angular.js, Node.js, Bootstrap, Knockout, Hibernate, Spring, JCR, Felix, Sling, JUnit, NUnit, CSS3 Media Queries, JProfiler, VisualVM, JDeveloper, UAT, Microsoft Office 2007/2010/2013 , Excel, MOSS/SharePoint Designer 2007/2010/2013 /2016, Visio 5.0-2013, .NET, WCF, WPF, FLEX, BPMN, BPEL, SOA, XML Schema, R, SAS Appdev Studio, Fiddler, Star UML, Axure, Balsamiq, Gliffy, Graphviz, DITA, XQuery, XAML, FOSI, DTD, Jinja2, DocBook, SAXON, Relax NG, Dublin Core, MathML, RAML, Sarbanes-Oxley, TOGAF, JDBC, LDAP, SAMBA, SSO, SAML, OpenSS0/OpenAM, OpenIDM, SOAP, REST, WSDL, SQL, MySQL, SQL Server, Postgres, SQLite, Sybase, DB2, PL/SQL, TOAD, SPSS, SAS, WinForms, Web Forms, MVC, Spring MVC, Sitecore MVC, SCORM1.2-2004, AICC, eLearning, WCAG 2.0, Adobe (Technical Communications Suite, Adobe Creative Suite/Cloud, FrameMaker 5.5+, Illustrator, LESS, Sass, Compass, SQL Server 2000/2005/2008 , Oracle SOA/BPM Suite 10g/11g, Microsoft Visual Studio.NET 2008/2010/2013/2015 , Rational (RSA, RAD, SQA), Websphere Business Modeler (WBM), Talend Open Studio (ETL Data Modeling), MuleSoft, Atlassian Confluence, JIRA, Force.com, Salesforce API (SOAP/Rest), SOQL, Visualforce, Apex, Stored Procedures, Triggers, Bamboo, Activiti BPM, Bizagi BPM Suite, Gherkin, Cucumber, Pentaho Reporting/BI/ETL, Analytics, QlikView (BI/OLAP), Google Analytics, MATLAB, Mathematica, Maple, JBoss jBPM, CA Erwin Process Modeler, Salesforce.com (SFDC), CRM, SugarCRM, OpenCRX, Insighty, MS Dynamics, Virtualization, Hyper-V, Amazon EC2, AWS, Maven, Git, GitHub, Agile, SDLC, Waterfall, AgileZen, JAD Sessions, Jenkins, Hudson, Chef, DevOps, SonarQube, Site Catalyst, Informatica PowerCenter, Adobe Marketing Cloud, Omniture, Test &Target, Webtrends, A/B Testing, Tableau, Nginx, Ansible, Docker, Nagios, IAM, New Relic, Azure, Team Foundation Server (TFS), DAM, IBM Blueworks, NoSQL, HDFS, MongoDB, MapReduce, PaaS, IaaS, SaaS, Azure, CloudBees, API Documentation & Management, TIBCO Business Studio/ActiveMatrix, WCM, Tableau, SourceTree, BRD, SPS, ESB, Elasticsearch, QA, HP Quality Center ALM, TestLink, IBM Rational Quality Center, Selenium, Jasmine, ERP, CRM, Entity Relationship Diagrams/ERM, Gradle, Grunt, IDL, DSL, apiary, apigee, swagger, Microservices, Systems Operations Management Center (SCOM) 2012, Telerik UI ASP.NET Controls, Webtrends

WORK EXPERIENCE:

Confidential, New York, NY

Senior Web Applications SME & CMS Technical Business Analyst

Responsibilities:

• Technical Business analyst In charge of all SDLC activities within the domains of web services, content management, document management, Datawarehouses and ECM.
• Worked in coordination with head of North American IT and PMO office as the key point of contact for the operation and maintenance of multiple web properties spanning North America, China, South Korea, and Asia Pacific regions.
• Provided technical consultation and input in evaluating and choosing among multiple DMS, CMS, and ECM platforms which drive global web initiatives which ultimately lay foundation for business and architecture and global content integrations.
• Engaged all stakeholders for purposes of gathering technical, business, and design requirements pertinent to numerous ongoing internal technology and financial product oriented initiatives.
• Responsible for documenting and defining current and future state of various systems with respect to planned upgrades cycles, phase out, and future development efforts.
• Documented software architectures, business processes, and data models related to security, workflow, integration, and data consumption requirements.
• Lead requirements gathering, definition and coordinated with development work-streams around content management integration for Sitecore 8.1/8.2 based CMS platform.
• Prioritized a range of activities from technical writing and editing BRDs, SRS, and FSDs (including epics an user stories) to coordinating technical BA validation efforts and worked to ensure PROD environments met all SLAs and were operating optimally.
• Define technical integration architecture for multiple internal CMS and CRM systems including Sitecore, SharePoint, Confidential, Seismic, Salesforce and SalesPage.
• Played a leading role in effort to migrate legacy content away from SharePoint 2007/2010 to SharePoint 2013/2016 and ultimately to SharePoint and Seismic
• Worked with head of North American sales gathering workflow, metadata, document management, and integration requirements between salesforce.com CRM and Seismic.
• Work with global Sitecore development team in insuring validity of low level technical and high level integration requirements between Sitecore and Salesfore Platform.
• Managed integration and synchronization of metadata between Sitecore assets and Document Management and Digital Asset Management Systems (DAM).
• Responsible for conducting year-end audit of documents, processes, and work streams subject to legal, compliance, and regulatory data retention related guidelines.
• Hands-on involvement in QA testing, UAT testing, Regression testing, and integration testing for deployments on SharePoint, Sitecore, and Salesforce platforms.
• Worked with web services, sales and marketing teams on evaluating requirements for ecommerce integration involving Sitecore, Salesforce, and Demandware.
• Reengineered Ruby and Selenium based automation code and wrote JavaScript to scrape web content and create full page PDF screen captures using Phantom.js
• Responsible for content development supporting L&D team in various capacities including development of SCORM compliant eLearning content targeting SkillSoft platform.
• As a key member of the web services team collaborated on bi weekly basis with digital marketing team to ensure all content delivered to the various global websites meet all company-wide strategic objectives and campaign management objectives.
• Lead in all efforts related to ensuring all technical documentation aimed at operational personnel, help desk, developers, testers, and architects meets business and technical goals and satisfy customer needs. supported day to day workflow around integrating financial data from multiple sources such as IDS; designing requirements documentation/specification for enterprise, databases, and CMS systems integrations; Supported maintenance team around protocols to ensure timely SSIS datamart/datawarehouse runs.
• Worked with AGILE project lifecycle management, test case management and problem management tools such as ServiceNow, Redmine, TFS, Confluence, JIRA, and HP Quality Center.

Confidential, Seattle, WA

Senior Technical Business Analyst

Responsibilities:

• Conducted all business analysis, requirements gatherings and documentation for large enterprise scale Sitecore 7.5 implementation developed using Visual Studio 2015.
• Served as a Sitecore SME and lead in all technical documentation and Business Analysis efforts in the project where I am responsible for producing and validating a wide variety of project documentation artifacts including: Business Requirements Document (BRD), Technical Solution Design, System Architecture Specification, Deployment Best Practices/Guide, UAT Testing Workflow, Developer Training, Content Editor User Guide, Release Manager Guidelines among others.
• Worked directly with principles, senior architects, front and back end developers, UX designers,, release and project managers in driving effort to deliver in a timely fashion high quality technical documentation on all phases on the project SDLC from requirements to development, deployment and post deployment training and support.
• Performed internal technical audit and provide oversight and consulting on external audit of Sitecore development practices, systems architecture and solution design.
• Worked with Sitecore 7.5 solution stack including: DMS, xDB, MongoDB, Experience Analytics, Google Analytics integration, Email Campaign Manager, Web Forms for Marketers, Workflow, FxM, GeoIP, Azure Cloud Deployment, Enterprise systems integration via API, as well as SharePoint and Wordpress content Integration and migration.
• Developed and documented Proof of Concept (POC) for use case of integration between Sitecore Analytics databases (SQL Server & MongoDB) and Tableau Business Intelligence data visualization software.
• In Solution Architect capacity I have developed POC design of solution migration and upgrade strategy from Sitecore 7.5 xDB to version Sitecore 8.1 in Q2-Q3.

Confidential, New York, NY

DevOps Engineer/Technical Writer/Content Developer

Responsibilities:

• Responsible for overall documentation development and editorial cycles for DevOps and other IT Infrastructure groups using Confluence Wiki.
• Wrote scripts and software to automate all aspects of the creation of documentation to facilitate efficient production of content throughout the SDLC
• Coded in Python utilizing Confluence API (including REST and XML-RPC) to grammatically create and deploy technical documents and user content.
• Developed customized Plug-ins in Java to facilitate automated extraction and deployment of various documentation and web application elements.
• Lead in Documentation Automation process and templating via Python/Jinja2/Django Engine coding.
• Lead AEM solution implementation team onsite and provided initial coding products including website solution architecture, multi-lingual site design, component inventory and design, and initial product release process guidance.
• Created DevOps technical documents including large library of Readmes, Developer Guides and Release Engineering process guides.
• In capacity of DevOps Engineer wrote automation scripts and coded in Python and Java to interact with Confluence platform via REST, and XML-RPC API's.
• On a daily basis utilized expertise in Java Enterprise systems, Servlet engines (Tomcat, JBoss), WCM/CMS (including Drupal, Confidential, Liferay), and Enterprise Service Middleware (ESB) such as MuleSoft.
• Documented the provisioning of various CMS and Wiki infrastructure components including Liferay, Magnolia, Sitecore, Drupal, and AEM.
• Administered, installed, and utilized and range of Confluence Plugins and Macros including CLI, Balsamiq, Gliffy, PlantUML, Tempo, Tempo Folio, Graphviz among others
• Managed the creating and editing of content within spaces on the Confluence server including project plans, workflows, user training guides related to the integration between Confluence and other Atlassian development and collaboration tools such as JIRA and SourceTree.
• Utilized expertise in Content Management Systems and coding to customize Confluence Collaboration server via plugin architecture using available language APIs including Python and Java on Ubuntu and Debian based development environments.
• Worked with Senior Developers, Architects, Project Managers, DevOps Engineers, Release Managers, SCM Team Leads, and other Infrastructure team members on and offshore
• Worked in Presales with DevOps team in helping team scale from Confluence and JIRA tooling on premises to Cloud based deployment.

Technologies/platforms included: Python, Java, Mac OS, Linux (RHAT, Ubuntu), .NET, REST, Confluence, JIRA, Crucible, Ansible, Elasticsearch, Nginx, Nagios, IAM, New Relic, Docker, Jenkins, Ant, Git, GitFlow, Maven, IDE's such as IntelliJ Eclipse and PyCharm, Cloud APIs such as AWS, Rackspace and OpenStack along with various others tools.

Confidential, New York, NY

Sitecore CMS Consultant

Responsibilities:

• Responsible for all business analysis and development of Sitecore (version 7.2) managed North American public facing website.
• Leading the effort to enhance and remake north American site as fully mobile friendly.
• Responsible for all website Content Development, Digital Content Editing, Page Design, Content Updates, and System Administration for the entire North American region.
• Creating and managing the technical components related to the implementation of Campaign Management and Marketing Analytics in Sitecore including Experience Analytics, DMS, Email Campaign Manager, and Web Forms for Marketers.
• Involved in Presales Solution Design for future implementation of North American Analytics and Campaign Management system.

Confidential

Web Content Management Analyst/SME

Responsibilities:

• Within WCM/ Digital Asset domains performed business analysis, technical specification writing, design and development for various clients on several enterprise CMS and Portal frameworks.
• Facilitated development projects in collaboration with onshore and offshore teams utilizing Agile/SCRUM-based development methodologies.
• Provided integration solution architectures focused on industry leading CMS/Portal frameworks including Liferay, Adobe CQ5/AEM, and Sitecore.
• Lead requirements gathering & facilitation, architecture, proof of concept development, testing (designing A/B and multivariate testing scenarios), and deployment on Drupal Content Management System.
• In Presales solution designer capacity employed open source tools Jaspersoft iReport, SAS, and Pentaho Design Studio for Dashboard Analytics and Reporting on SQL data.
• Worked with configuration management, build automation and deployment tools including AWS Cloud, GitHub, and Chef.
• Worked with various functional and technical teams in gathering requirements for Solutions involving integrations between CMS, Portals, WCM, Mobile, and Marketing and Analytics tools like Aprimo and Unica .
• Engaged with clients in facilitating translation of requirements and the build out functionality including creation of test plans, scripts, deployment plans
• Engaged in multinational Agile AEM WCM implementation leading stakeholders on and offsite in technical requirements gathering, technical project management, road mapping, documentation, website design site development, deployment monitoring, and operational support.
• Provided Technical Documentation/Training for AEM Developers, OnBoarding Documentation and process flows, QA Analysts, and Architects including Unit Tests, Integration Tests, and Developer Guide.
• Provided Presales Proposal writing, BPM Process Modeling, RFP response, and Agile Project support for AEM Drupal and Sitecore projects.
• Conducted Business Analysis and Facilitation of solution deployment via networking infrastructure utilizing Secure SSO and SAML.
• Managed implementation of CMS front end User Interfaces using Drupal, MVC, CSS, jQuery, and HTML5.
• Developed presentation content /PowerPoint slides addressing various topics including: ECM integration with Marketing Analytics platforms and helping Sitecore CMS clients understand various aspects of deploying Sitecore MVC Forms and integrating with CRMs such as Microsoft Dynamics and Salesforce.com.
• Lead implementation of ecommerce customer facing CMS-based websites including planning, development and deployment of Hybris eCommerce AEM and Demandware Drupal/Acquia integration solutions.

Confidential, San Diego, CA

Senior Analyst/Solutions Architect

Responsibilities:

• During project Discovery analyzed company infrastructure for hosting a range of dynamic digit assets via state of the art interactive Developer Portal.
• Wrote feasibility report based on full analysis of requirements for API playground/asset management platform.
• Elements of delivered solution included SOAP and RESTful Web Services, Enterprise Service Bus (ESB), CRM, SFDC, Identity Access Management, User Engagement, Self Service Experience Management, SaaS, Cloud, Wiki, WordPress, and Mobile.
• Delivered Proof-Of-Concept (POC) based on testing, configuration, and implementation of various portal Integration Platform technologies against detailed requirements including: ECM, Liferay 6.1 EE, Adobe CQ 5.6/AEM, Confidential 4, WebSphere Portal 8, and eXo 4, Magnolia 4.5, and Sitecore

Confidential, San Francisco, CA

System Technical/ Business Analyst

Responsibilities:

• Worked technical business analyst for technical integration design and implementation engagements with several Fortune 500 clients.
• Worked with various stakeholders including Project Managers, UX, Designers, Developers, and Marketing in shaping and building out digital asset management system functionally within various Portal frameworks.
• Designed the presentation tier for high capacity, fault tolerant Web Services-based customer Portal; wrote detailed technical design specification.
• Wrote technical Business Requirements specification document for high capacity, high availability Java-based identity & access management system (IAM) involving authentication and authorization/entitlements for consumption of SOAP and REST-based services.
• Made use of Secure networking infrastructure tools such as SiteMinder, LDAP, Federation, SSO, and SAML 2.0.
• Worked with build and development lifecycle and deployment process automation tools including Capistrano, Jenkins, and Puppet.
• Wrote Functional (BRD) and Non-functional requirements (NFR) specification for Secure Enterprise Customer services portal.
• Analysis, Design and Architecture of technical components employed JSP, SQL Server, XML, Liferay, JavaScript, Java JEE, and Hibernate & other tools.
• Developed POC and framework for the implementation of a enterprise scale BPM workflow driven Customer Engagement platform focusing on Marketing Segmentation, Analytics and a wide range of Content Management functions serving needs of high profile banking clients.
• Assisted in presales solution design by creating PowerPoint presentations targeting banking customers seeking to utilizing integrated secure banking and ERP technologies.

Confidential, Santa Clara, CA

Open Source Pre-sales Software Solutions Consultant/SME/ Business Analyst

Responsibilities:

• As a Business Analyst gathered business and technical requirements addressing client CMS and Portal needs around business process Workflows and Portal Dashboards.
• Worked on Agile teams in various capacities managing software deliverables ranging from software documentation and specifications to code
• Prepared Proposals, Presentations, Project Plans, SOWs, Discovery/Project Scopes, and RFI/RFP responses with responsibility for Eastern US business area.
• Targeted various digital asset management, Cloud integration, and eCommerce opportunities across multiple platforms including Enterprise Portal, CMS, CRM, Mobile, eCommerce, Big Data, and Cloud (PaaS, IaaS, and SaaS).
• Prepared live training and interactive presentations and demos for customers and Senior Stakeholders around various CMS & Portal integration scenarios involving: PeopleSoft HRMS, PeopleTools, Microsoft Dynamics CRM, Salesforce.com, and Moodle LMS.
• Worked with Sales Staff and senior technical stakeholders within global delivery organization to gather and validate requirements and have primary responsibility for providing complete end to end solutions to customers.
• Provided business analysis and solution architecture touching upon enterprise class solution stacks of including Liferay Portal, Confidential CMS, JBoss, Drupal, Adobe CQ, Magento, MongoDB, Mulesoft, Magento, Demandware, and Pentaho BI.
• Worked with a wide range of stakeholder including UX, Developers, Business Analysts, Testers, and Project Managers to define scope and deliver diagrams in formal specification languages using UML, BPM, and Wireframe/Mockup tools.
• Provided POCs involving coding solution template using Liferay administrative interface, JavaScript, ExtJS Sencha, Alloy UI, BPMN Wrorkflow, Dojo Toolkiit, and JSR 286. Portlets.
• Worked on Customer Relationship Management (CRM) integration solution architectures including sharing digital assets between PeopleSoft and Salesforce.com.
• Worked with customers big data/data mining requirement based on Hadoop and MongoDB integrated into the Liferay platform.

Confidential, Albany,

Senior Business analyst/ECM CMS Specialist

Responsibilities:

• Worked day to day as a member of an Agile team including numerous Business Process Analysts, Testers, Software Developers, and Architects.
• Worked with Business Stakeholders and technical team members applying applied Agile SCRUM principles to define scope for the delivery of SOA/Java/Spring/Hibernate-based services and applications.
• Lead modeling efforts within group of process oriented Web Developers and Business Analysts in defining business and operational requirements for electronic file /Enterprise Content Management (ECM) system modernization initiative.
• Facilitated requirements gathering meetings and working sessions with a wide variety of stakeholders via workshops, video conferences and presentations.
• Business Process Modeling focused on capturing requirements via decomposition methodology and involved several types of BPM model artifacts.
• Analyzed current (as-is) and future state (to-be) models in support of department wide Business Process Improvement effort.
• Responsible for Change/Defect Management on design elements such as Use Cases, Process Models, Activity Diagrams, and Mockups.
• Wrote and reviewed business stakeholder requirements, specifications, business processes, user stories and user acceptance criteria.
• Updated specification documentation (BRD) based on functional/operational requirements gathered from text-based Use Cases and BPMN diagrams.
• In addition to use of Mockup/Diagramming tools like Balsamiq, employed full suite of WebSphere and Rational tools including: Rational Application Developer, Rational Integration Developer, ClearCase, RequisitePro, WBM (Websphere Business Modeler) and Rational System Architect.

Confidential, Rochester, NY

CMS & Portal specialist/ Pre-Sales Technical Business Analyst

Responsibilities:

• As Business Analyst working towards deliver of multilingual/multinational Intranet portal I provided Needs Assessment/Project Discovery, Solution Specification, and Implementation documentation.
• Conducted requirements gathering, technical facilitation, risk analysis, gap analysis, and business process evaluation for B+L client's corporate Portal.
• Proposed technical solution addressed migrating TeamSite, ECM Documentum and SharePoint 2007/2010 assets into EC2 Cloud-hosted Sitecore-based Portal environment.

Confidential, Albany, NY

CMS Analyst/Agile Project Manager/Web Developer

Responsibilities:

• Worked as Agile Project Manager overseeing a dozen web designers, content editors responsible for managing various phases of content Workflow (from development, staging, deployment, and QA of the Confidential site content managed within a .NET-based Sitecore CMS environment.
• Lead daily SCRUM meetings and served effectively as a “SCRUM Master” for the entire consisting of web designers, UX, QA, and .NET developers.
• Engaged various stakeholders from Website Marketing Director to Confidential program staff in managing business, technical, and operational requirements relating to Branding, Accessibility(WCAG 2.0), User Experience, SEO, and Information Architecture.
• Provided oversight related to information architecture, editorial process, and publication of the redesigned Confidential Website and lead morning meeting during which daily activities and technical hurdles/issues were addressed or resolved in timely fashion.
• Worked to ensure established standards were adhered to while deploying HTM 5 compliant code into content staging area and proactively sought out opportunities to ensure that technical website redesign satisfied customer’s user experience requirements and concerns.
• Provided technical guidance via best practices documentation and guidelines on matters related to Content Development, Usability/UX, Web development, and Web-based system level testing; Mentored Content Editors on problem solving and debugging methodology.