Helpdesk Analyst Resume Profile

Summary

I advised people on how to use SharePoint 2010 for the new migration page.
Lead IT Support Specialist. Supervised 8 people.

Confidential

Contract Specialist

Supported and participated in contract negotiations.
Handled the tasks of reviewing, updating, and maintaining contract documents.
Responsible for preparing contractual provisions and administrating contract documents.
Prepared negotiation specifications and bids to plan and accomplish the set goals.
Developed, researched and briefed government customers and senior management.
Handled the tasks of approving and rejecting proposals for deviations from delivery schedules and contract specifications.
Monitored and evaluated performance of contracts to determine extension of contracts and compliance to the contractual obligations.
Responsible for the development of comprehensive acquisition strategies that define pricing terms, contract type, evaluation/selection methodology and schedule.
Prepared and utilized proposal development worksheet for strategic planning.
Deltek GCS Premier , Cost Plus, T M, and FFP contacts.

Confidential

Helpdesk Analyst Level II and SharePoint Administrator

SharePoint Administrator-Managed SP 2007 migrated to 2010. Responsible for the full life cycle of the SharePoint system including, planning, design, development, testing, integration, deployment, and maintenance of both levels. Control of access permissions at every level, site deployment and configuration, and created various workflows. We were on WSS for about 2 months and then purchase MOSS.
Implement SP solutions using managerial decisions, make sure that the solutions are designed, configured and deployed in accordance with SP practices and policies.
Related SP issues with the IT department to understand system and configuration needs to for supported applications.
Addressed all IT trouble tickets that dealt with SharePoint.
Applied my experience with SP 2010 and 2007 architecture server configuration.
Identified and implemented technologies and methods of using existing technology to help users work more efficiently.
Help customer to diagnose technical problems via phone, email, fax, and web and on-line-systems.
Helpdesk level II tech: Investigated issues reported by customers and vendors in a timely and efficient manner.
Remedy Ticketing System and intermediate knowledge of Support Soft as remote software.
Helped with the upper level Management. Network Adm, metrix, etc
Software, hardware, window servers MS 2003, Cisco, etc. Groove, Support Soft Active Directory, MS Exchanger Servers, P2, passwords, troubleshooting blackberry phones, DS and applications, TCP/ IP, DHCP, SMS, VPN, VTC, Citrix, GOTS, File Transfer, Administration rights, Configure along with other problems with Email, Mainframe, configure and troubleshooting of printers and maintenance on printers, upgrade all OS to include all Microsoft Operating Systems, for example ME, 2000, Windows XP/Vista/Win 7, etc , modems and scanners, DNS, install all new apparatus hard drives , OS, Oracle based Software, Java, CAC/PKI, Java, and other Enterprise client side applications, depth in multiple areas, servers, document storage, networks and operations, Media Storage, ERP Systems, AKO, and audio and video apparatus, continue on all knowledge on PCs', back up on all PCs', RFID, Globe Ranger, Pushed software, Patches, Web Sphere and all IA functions.
PC Repair and upgrades to the PCs

Confidential

Self Employed as Computer Analyst, Website Developer, and Accounting Consultant

Confidential

Program Control Analyst/ Contract Analyst

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