PROFESSIONAL ACHIEVEMENTS

• By possessing knowledge spanning open source systems, databases, voice and telecom devices I deployed many critical Java web services and multimedia applications while also assuring reliability of key applications running on Linux/UNIX operating systems. I achieved this utilizing numerous analytic tools and writing shell scripts. Also:
• Collaborated with Network Operation Center NOC , investigated JVM application thread dumps and data logs as needed to maintain quality of service thresholds for live voice traffic, VDSL and SIP-based featured service.
• Assured reliability of JVM driven voicemail apps, finding and correcting associated fault performance events.
• Managed a Telcordia/Borland translation application converting internal Telco switch data to xml passing voicemail as .wav files to Oracle database for cable customers subscribing to email provisioning
• Wrote scripts, scheduled cron jobs for critical apps. Administered asset tracking on JBoss production and development clusters deployed .war, .ear packages documented procedures and change requests.
• Installed Linux web apps, Solaris voice servers from Jumpstart, provisioned IVR T1 circuits and rack installs.
• To connect, manage DB instances, listeners and sub-agents utilized SQL, and Oracle RMAN recover tool.
• Responsible for the QA Linux implementation of latest software release upgrade in the development cycle for object driven clinical patient data residing on VMware server platforms to access Oracle database repositories.

PROFESSIONAL EXPERIENCE

Confidential

Application Support Engineer

• Voice : Responsible for activating voice applications at VISA Call Center sites. Deploy latest builds of WebSphere voice applications files. Execute file replication and synchronization to cluster nodes.
• Environment: AIX Websphere, Windows Server 2003. Genesys GVP and Remedy BMC Software
• Allocate Genesys Voice Platform inbound traffic load balancing for updating OS, VOX files and DID profiles.
• Write scripts querying voice call logs to key on call flow process transaction values and error notifications.

Confidential

• Technical Implementation Engineer Administered and upgraded Electronic Health Record suite of Clinical based software releases driven by JBoss and residing on Linux RedHat 6.0 , Oracle Application Servers and databases.
• As a systems engineer for a medical software provider I implemented version releases deployed to ESB Web services on LINUX release 5.x RedHat virtual host VMWare that performed critical patient record management.
• Environment: Linux RedHat 6 and 5.6 VMWare Esxi virtualization , Window7 desktop, VPN and Radius apps
• Employed SQL Developer or MySQL to modify site tables, interface portals, procstat tables, commits, rollback changes and database security release updates in runtime instances for both production and QA databases. Collaborated with DBA when converting live DB content as a QA test data clone.
• Deployed production .war file builds during upgrades and assisting client during performance evaluation.

Confidential

Linux Web Support Services for Java,

• On upgrades allocated HAproxy load balancer level. Invoked SQL queries and scripts to update business objects. Verified data web link was open to HR database. Scripted search engine tool process monitoring.
• Apache/Tomcat, JBoss, RedHat CentOS
• Primary tasks as a consultant to US Bureau of Reclamation included deploying Java .ear file builds for JVM web time tracking servers. Managed a capital acquisition WebSphere service and updated RedHat on VM ESX images
• Environment: Linux CentOS 5.6, Websphere 6.1, VMWare, Solaris 10, HAproxy Load balancer, Nagios, and Splunk

Confidential

Multimedia Server Support UNIX - Sun Solaris, WebLogic, Linux

• As sysadmin was responsible for a Telco application framework which enhanced call services from a video head- end facility. This included Initiating UNIX production software deployment upgrades, and implementation planning.
• I also maintained IMS application suite of client services for voice, VDSL and provider email notification messaging directed to transaction database. Responsible for LDAP authorizing server and UNIX user/group password updates
• For component monitoring of telecom framework, I loaded essential MIB sets for providing alerts of third party enhanced call features services and then deployed updated java releases that delivered features to digital home communication terminals, web notification of voice mail and other call features. Employed NetCool/Omnibus dashboards and event viewer in concert with event notification alerts defined to HP Openview Node Manager in order to trap SNMP MIBs related to specific vendor process components

Environment: Solaris 10, Blade Server, Hitachi HDS SAN, Brocade Fiber Switch, Cisco, Symantec NetBackup

• Installed Solaris10 Jumpstart images, planned CAT5 cable layout, configured NIC IP addressing, administered VLAN and network port assignments, provided server routing connectivity to key application transactions.
• Staged WebLogic build files to update JVM configuration properties deployed in production while capturing protocol error messages. Installed cable provisioning webapp on a Postgres database. Administered Oracle event management database addressing tablespace, memory, cache and OEM job scheduler tool.

• Configured storage array WWN devices on Hitachi HDS volumes pools and Fibre Channel networks such as Brocade. Resolved route access application obstacles linking Telcordia AIN voice traffic to SIP servers that extended cellular communication services to land-line customers subscribing to enhanced packages.
• Activated DNCS Broadband video alerts monitoring and maintained Postgres based fulfillment DB server
• Provided SNMP NNM rules for delivery of alert notices and managed NOC Remedy ticket queue

Confidential

Web Application Travel Services UNIX, Linux, and Systems Admin

Environment: Solaris 10, Linux RedHat, NetBackup StorageTek ,Informatica, CA Wiley

UNIX, Linux OS RedHat server monitoring of real-time applications SiteScope, CA Wiley and MRTG and desktop business intelligence tools. I managed archiving of NetBackup HA Cluster for airline reservation client database.

Confidential

Applications Systems Support Administrator

Field project co-ordination for all IVR Linux platform upgrades included real-time call routing platform enterprise-wide. Consolidated Voice architecture functions by implementing the deployment of SONUS Media Gateway VoIP in two call centers, installation of voice response application software Java-based IVR's for VXML transaction services . This activity reduced voice carrier costs dramatically by routing to available call agents internally.

Environment: Solaris 9 10, Windows NT Domain, print services , IBM TSO Beta , Legato and Nortel IVR

• Configured initial SONUS Media Gateway components for routing IP voice calls directly to agent teams. Identified critical IVR server process events in Tivoli Framework which generated NetCool alerts.
• Piloted system implementation project defining functional tasks and certification thresholds prior to production. Built redundant data links between and Microsoft IVRs, Telco ACD switch and Cisco routers.
• Utilized Veritas volume manager for allocating database partitions. Installed graphical API software to allot bandwidth, defined voice channels, call control tables and agent groups between Aspect ACD switches
• Prepared shell and Perl scripts, gathered statistics from call data records from Genesys CTI application.