Broadband Technical Support Resume Profile

WORKING EXPERIENCES:

Confidential

Web Developer Production Designer

Work directly with IT director and engineers to transform technical and visual specifications into applications ready for user acceptance testing and promotion to production environment.
Deliver QA by testing code prior to submission for production
Correct website performance problems related to own work and mentor with others to improve development practices as needed.
Develop 1500 active campaigns which helped double business and increase profits in the past 2 years.
Design and make decision of all production issues in assigned category.

Confidential

Software Technical Support

Provide full education to enterprise customers for SharePoint data backup, platform recovery, high availability, migration, archiving, administration, and disaster recovery solutions.
Specify, analyze, and resolve issues related to DocAve software, Microsoft SharePoint WSS and MOSS 2007 via WebEx and conference calls.

Confidential

Broadband Technical Support, Advanced Services

Troubleshoot problems related to network configuration, firewall, web browser setting, WAN/LAN, TCP/IP, VOD, VOICE and VOIP.
Assist in the installation of cable modem as well as configuring customer's computer to ensure proper network communications.
Conduct technical training sessions for employees, as appropriate.

Confidential

Student Technical Support / Office Assistant

Assist director in the collection of data for identifying student's requirements that helped developing a unique system in future training program.

TECHNICAL SKILLS:

Graphic Design:	Photoshop CS3, Adobe Illustrator CS3, InDesign, Dreamweaver, CorelDRAW Graphics Suite X3.
Operation Sys:	Windows 98/NT/2000/ME/XP/7 Server 2003.
Programming:	HTML, CSS, JavaScript, SQL, XML, POST/GET HTTP
Software:	Microsoft SharePoint, Redmine, Salesforce, Word, Excel, PowerPoint, Access, Visio, Web Developer, SQL Server, VM ware, VPN.