Operating Systems:

Windows XP, ME, Vista, Windows 7, Windows NT 4.0, MS DOS, Novell, Unix, Linux, Blackberry Enterprise Server BES version5.0.2 Microsoft Lync Server 2010, Microsoft Exchange Server 2003/2007/2010, Exchange ActiveSync, Microsoft Windows 2000/2003/2008 Server, Microsoft Windows Server 2003 R2, Voyager Web Servers, MAC/OS

Software/Networking:

Magic, Peregrine Service Center, CA Service Center, Remedy, Heat, USD, CRM Saleslogic Active Directory, Activeroles Server, Lotus Notes, Microsoft Office Suite 2003/2007/2010, Ghost, Novell Console One, Novell, Groupwise E-mail, Cisco System Agent Desktop, Juniper, Bluecoat, Nortel Devices, McAfee endpoint encryption, Wireless Access Points WAP , Smartjacks, Circuits, SMARTS Console, CSU/DSU, Netportal, App Critical Ehealth, Sametime, Data Protection Quality Management DPQM , Gcards, Microsoft Outlook 2000/2003/2007/2010, Outlook Express, OWA, Webmail, Inotes, WinZip, SharePoint, Checkpoint VPN Secure Client, ESS Production, VBQ, SnagIT 8, Citrix, Database Administration RSA Ace Server, Oracle, Secure ID Key Token's , Thin Client's, TCP/IP, Wireless ThinkVantage 802.11 , Invision, Misys Sunquest Labs , Unity, PDA's Blackberry, Treo 650-750, Goodlink ActiveSync, VOIP Telephones CDV Avaya , T1-T3 DSL Ethernet, PC Anywhere, DameWare, LANDesk Management, WebEX, Netilla, Systems Management Server SMS , Server Management Tool SMT , WinVNC, Microsoft Mail, Microsoft Office, DNS Query A/NS/CNAME/SOA/PTR/MX Records , DHCP, Webhosting, TFTP Server, Mail Delivery Issues, Domain Issues, DNS Problems, Server Support Management, Smtp Routing, Ping ICMP , Snmp Site Walks, Telnet, Traceroute, Nslookup, Citrix, Netcontrol, F-Secure SSH Client, Sitescope, Topaz, EG, Kana Secure Messaging , Keynote/Gomez, KPI Reports, Crystal Reports, Neteiss, Putty, QA Reporting, Tel-Alert Paging, AT T Dial-up Networking, Desktop Manager, Hp Epson Printers, McAfee, Symantec Backup Exec System, Symantec Anti-Virus Corporate Edition and Ad-aware SE Professional

Mainframe/Carries/Vendors:

Experience:

Confidential

Messaging Administrator Contractor

• Provided day-to-day administration of Exchange Server 2010, Exchange ActiveSync, Blackberry Enterprise Server, Microsoft Lync Server 2010 Microsoft Outlook 2010 mail client infrastructure
• Create, modify and delete end-user access/system account on various platforms
• Troubleshoot Exchange, Lync 2010, Outlook 2010 Blackberry Enterprise Server related issues while working remotely
• Administer security and access across multiple computing platforms to grant/deny access

Confidential

IT Support Contractor

• Resolved printer email PC's Microsoft XP Microsoft Office Suite Handheld devices Caremobile login issues to various applications passwords Cerner Millennium, Imprivata Single Sign-On, Last Word, AS400, Novell Console One lab and application issues via phone, voicemail, e-mail and desk-side support
• Troubleshoot users access to multiple applications and review current access configuration for users while working with end users and engage appropriate department to identify and correct issues if required
• Short contract brought on-board to assist/troubleshoot overflow of Acesis Go Live issues, reduced call flow by resolving Acesis application issues

Confidential

Configuration Deployment Specialist Contractor

• Worked on a 200 million dollar project performing a variety of routine, specialized tasks associated with the installation, configuration and qualification of hardware, peripherals, operating systems, and software for the Electronic Blood Donor Registration computer systems
• Routinely installed, configured, imaged and qualified computer hardware and peripherals including imaging Microsoft Server 2003 laptops Panasonic CF-F8 Units , Zebra QL 220 Plus Label Printers, HP LaserJet 2055 Printers IP based configuration , Addonics NAS2XU2 Print servers, Motorola MC-5590 Handheld devices installed eBDR software , Motorola AP-5131 wireless access points, Power injector's used to power WAP , network adapters to enable handheld units to convert to wired mode , Repeater's, FS 108NA Netgear switches, worked on Client laptops used for donor check-in
• Built, Troubleshooted, tested and resolved multiply networks, hardware, software and connectivity issues on numerous wired via Cat 5 Ethernet Cable wireless networks ensuring connectivity functionality for several different American Red Cross regions throughout the United States
• Trained multiply individuals on various job duties to assist with completing project by target date I.e. imaging Microsoft Server 2003 laptops, Client laptops, wired/wireless access points configuration, handheld configuration, print servers etc
• Secured all network's for mobile and fixed sites by providing SSID names, configured static ipaddress, created passwords to protect against intruders on several devices windows server 2003R2, handhelds, printer servers, label printers, laser printers WAP's, ensured wireless WAP's were able to broadcast wireless signals securely input encrypted passphrase to further secure network
• Managed Administered McAfee endpoint encryption on all server's
• Performed Peer reviews on colleagues completed documentation work before QA review

Confidential

IT Support Contractor

• Responsibilities included troubleshooting various computer issues i.e. Lotus Notes Inotes Email, Login Access, Printers etc VOIP Phones, Thin Client, Secure Token ID's, Checkpoint VPN Secure Client, Oracle Password Resets, Removal of Viruses Updating virus definitions, Active Directory Supported numerous applications for over 25 VWR sites worldwide and hundreds of remote users 100 Phone Support
• Created, troubleshooted, configured, modified, administered, maintained and performed all security administration for Token Id accounts and Secure ID's for all employee's via Database Administration RSA Ace Server including setting up temporary token passcodes for lost Secure ID's
• Resolved Citrix Metaframe related issues including adding applications to Citrix installing Citrix client to users laptop pc's via remote management tools, Landesk and WebEX
• Supported VPN Connectivity functionality using Checkpoint Secure Client VPN-1 for users unable to establish a connection to the network Checkpoint VPN Password reset creation configuration

Confidential

Network Administrator Contractor

• Resolved, Monitored and Login to Network devices to oversee overall health of various system devices system equipment throughout the course of a typical day ensuring various networks are stable functional for various clients and processing turnover to inform colleagues of known issues
• Maintain, review, alert monitor, analyze, event classification, reporting and device health investigation for multiple clients over 200 network infrastructures to ensure constant functionality via SMARTS monitoring console
• Strong experience with network, application and system troubleshooting, monitoring tools, responded to alarm conditions and escalated if unable to resolve via processes and procedures

Confidential

Web Support Analyst Contractor

• Monitored various servers, network, application logs for anomalies and patterns via Sitescope, EG, Keynote, SMT and Topaz etc
• Research, review log files and resolved alerts from multiple monitoring tools
• Coordinate reporting to other teams and gather data by following documented procedures that instruct troubleshooting, resolution, escalation steps and/or initiate bridge calls to inform necessary parties
• Administrator activities, included reboot of servers Review system logs to determine cause of job failures Request the stopping start of server services Login to servers using Windows terminal services Monitor/Restart jobs that have failed if necessary Analyze services to determine if they are running properly or if they are causing any system-related problems

Confidential

IT Support Analyst

• Provided IT support for over 700 Genesis Healthcare facilities including access to all healthcare applications, troubleshoot activate mobile devices, VOIP phones, email issues and monitor sites for functionality
• Troubleshoot PointClickCare, Rehab Optima, GenSTAR, Spendright, and AT T Transmission issues
• Configured/ Troubleshoot wireless wired networks and Printer connectivity issues via SMS
• Trained staff on multiple applications devices procedures created several documentation for the department to follow to improve productivity, maintained 98 call resolution

Confidential

Business IT Support

• Troubleshoot users no connectivity issues TCP/IP with various OS Windows 98/ME/XP/Vista MAC/OS i.e. Panther, Cheetah, Jaguar Classic including modem, routers and gateways SMC 8013-8014 within a high-call volume setting with a 95 call resolution
• Supported business users experiencing issues with Microsoft Outlook, Webhosting, Email Delivery Mail Servers Comcast email login problems, Web Site Blocking, Email content filtering and Scheduling URL, DMZ Configuratiion and Keyword Blocking Rules
• Build Pushed config files with customers static ipaddress range to Gateway
• Upon request open/closed ports, performed port forwarding, port blocking and changing customers Gateway to act as a regular modem by placing Gateway to Bridge mode
• Configured users static ipaddress range, subnet mask and primary and secondary DNS Servers via Business Gateway application
• Assisted users unable to receive send email, configured users incoming outgoing mail servers POP3 SMTP