Summary:

• Highly accomplished professional with 14 years of rich experience in Web Server Applications
• Demonstrated excellence in Analysis, Design, Integration, Administration and Support, IT Operation Management, IT Documentation and Audit Preparations
• Special expertise in leading and guiding project teams to deliver projects to clients within specified timeframe and as per specifications
• Instrumental in analyzing first level problems for all systems, resolving or routing to second level support as recommended Key role in supporting the Systems Management Processes specific to customer requirements
• Thorough understanding of Installation, Migration, Deployment of Enterprise Applications using WebSphere/ WebLogic / IIS Application Server
• Extended exposure in implementing Load balancing to support high availability and scalable large-scale enterprise applications and setting up of Nodes, clusters, Data Sources, Virtual Hosts
• Proficiency in handling Change Management, preparing the required Documents managing of all levels of Documentations
• Adept at taking regular backup of server / database information planning efficient storage
• Well versed with troubleshooting problems pertaining to Performance Tuning, Network Administration, Application Conflicts and System Bugs
• Providing technical support to every department, conducting weekly meetings with management users to discuss the status for peacefully workflow the system
• Instrumental in addressing queries regarding the Information System / Software extending onsite support to the clients including maintenance of hardware / software
• Tech savvy with the rapid learning ability and very strong analytical, problem solving, troubleshooting and communication skills

Technical Skills:

• RDBMS: SQL, Oracle
• Language: HTML
• OS: Windows 2K/2K3/2K8 Servers, Solaris 8 9, AIX v5.3, CentOS 5.4, Oracle, Linux
• Application /Web Server: WebSphere Application Server, WebLogic, Apache 2.0, Tomcat, IBM HTTP, Server IHS , IIS 5.0/6.0/7.0
• Scripting Tools: Shell Scripting
• Mail Server Administration: Lotus Domino Admin v6x, H-Mail server
• Backup Tools: VERITAS NetBackup, ARC Serve
• Monitoring Tools: SiteScope, Splunk

Functional Skills:

Project Management, Application Server Administration, Infrastructure Restructuring, Installation Configuration, Application Server Performance, WebSphere Application Servers, Console Operations, Change Problem Management, Batch Management, Facility Management, Issue Resolution, Escalation Handling, IO/IAS/Security Administration, Technology Leadership, Business Solutions, Quality Assurance, Client Relationship Management, Troubleshooting Ability

Project Details:

Confidential

Designation: SOA WebLogic/WebSphere Team Lead/Project Manager

• Provide support to 125 odd applications comprising of WebSphere, WebLogic, Tomcat, Apache, IIS, SOA 11g custom built applications etc. on platforms like Linux, Solaris, AIX, Windows 2203-2012 Servers
• Supervise all project activities to ensure the delivery within scope, timelines and budget
• Plan, execute and monitor the activities for different phases till implementation Adhere to compliance standards, help improve processes and ensure project teams complies to all requirements
• Responsible for Application Monitoring via SiteScope Splunk
• Efficiently Designing/Architecting new project requirements
• Successful in the Implementation, Documenting Rolling off of new Projects for offshore support
• Instrumental in the Migration of Application environment Infrastructure Restructuring for high availability scalable using load balanced servers clustered environment, fault tolerance
• Responsible for end-to-end delivery for all enhancements of the project Strategize implementation approach, assist in the review of implementation jobs, formulate implementation plans and schedule
• Provide periodic status update and detailed Status Reports. Keep project plan and project information up to date and accessible
• Effectively handled Server Virtualization, customizing Software Solutions as per project requirements
• Managed Infrastructure Restructuring for high availability scalable using load balanced servers clustered environment, fault tolerance
• Installed, configured and resolved WebSphere, WebLogic, IIS Application Server
• Administered and maintained highly available web server farm IIS used in a production environment for multiple business critical applications
• Deployed Enterprise Application Archive EAR , Web Application Archive WAR , JSP's, and Servlets in staging, production and configuring WebSphere Application Server on multiple platforms for both horizontal and vertical scaling for Work Load Management and Failover
• Implemented SSL certs
• Monitored application log files, Application Server Performance and deploying, managing and troubleshooting Microsoft Application Center, Internet Information Server

Confidential

Designation: Technical Support Analyst

• Served as the Team Lead Deputy for the team of 15 members belonging to three different support streams
• Led the eWAS team with 5 members involved in WebSphere Application Servers used for e-business
• Rendered Level 3 support for e-Business services specialized in eWAS Applications
• Efficiently maintained complex e-business software environment and made the scheduled software changes, problem determination and implementation of corrective measures
• Developed and maintained technical and procedural documentation and knowledge base data to be used by the support personnel
• Provided assistance in e-Business related discipline expertise e.g. Security, infrastructure, and database and involved in the installation, migration and upgrade software, including installation of necessary patches
• Handled WebSphere Application Server WAS Administration and Web Servers
• Resolved complex web applications and issues that require a broad range of troubleshooting skills related to application servers
• Used Remedy customized version as ticketing interface tool and Lotus Domino Administration

Confidential

Designation: Systems Operations Senior Specialist and Focal Point for Accounts

• Managed the console operations, change / problem management and generated implementation documents for quality assurance and operations
• Analyzed first second level problems for all systems according to the service agreements , resolving or routing to third level support as appropriate
• Supported Systems Management Processes specific to customer requirements and performed a variety of tasks or processes following established procedures or practices
• Managed Server Farms of clients from US and UK. The Servers include Windows NT, Windows 2000/2003 and monitored Windows Servers remotely using tools like Tivoli Enterprise Console, Tivoli Web Console, Tivoli Remote Control, Citrix Network Neighborhood, DRAC Shutgui for System Reboots
• Handled Lotus Domino Administrator to monitor Notes Servers Up Down, Notes Services and monitored the backup for various customers using tools VERITAS Backup Exec 9.0,Veritas NetBackup, Arc Serve 2000
• Raised tickets using tools like Manage Now, NRCPMA, handled escalations and performed root cause analysis