Skills Summary

• Team Lead Supervision, guidance, and training of team members
• Project Management Project planning, coordinating work between multiple teams, tracking progress, and ensuring on-time delivery
• Solutions Architect
• Microsoft Windows System performance and error monitoring
• Administration of 5000 Enterprise Windows IIS Web and Application Servers
• Active Directory Federation Services 2.0 infrastructure design and implementation
• Trouble ticket resolution Remedy
• Entrust and VeriSign SSL Certificate Management
• Security auditing

Professional Experience

Solutions Architect

Confidential

• Architect - Designing solutions for clients
• Project Management Managing timelines, creating project documentation, coordinating meetings and managing communication with stakeholders for projects.
• Resolve Tier 2 Remedy trouble tickets

Key Projects:

• Designed and built Microsoft Lync 2013 infrastructure for Netrepid
• Designed and built Terminal server/thin client infrastructure for client
• Planned and executed infrastructure migration for a client after a merger
• Site Assessments On site evaluation of client infrastructure. Auditing of equipment, software and network
• infrastructure.
• Monitor, maintain, troubleshoot, and upgrade company infrastructure

Integration Consultant Team Lead

Confidential

• Team Lead Provide supervision, guidance, and training to team members.
• Project Management Lead on state agency integration projects. Planning, creation of documentation, processing of change requests, meeting coordination and directing resources to deliver projects on time.
• Track, order, renew, and install 400 VeriSign and Entrust SSL certificates.
• Resolve Tier 2 Remedy trouble tickets
• Respond to on-call pages generated by system monitoring.
• Designed and implemented Active Directory Federation Services AD FS 2.0 single sign-on
• architecture for integration with SharePoint and CRM solutions.
• Monitor, maintain, troubleshoot, and upgrade 5000 Windows 2003/2008/2012 IIS Web and Application Servers.
• Monitor backup systems. Manage tapes and troubleshoot backup failures.

Network Security Instructor/Systems Administrator

Confidential

• Managed classroom of 10-15 students. Oversaw and directed projects, guided classroom activities, and kept students on task to ensure timely completion of all work.
• Taught students the fundamentals of Networking, Windows 2003/2008 Server, Active Directory, and Security. Trained students for Security exam and Server portions of MCSE.
• Observed and evaluated student performance.
• Counseled students one-on-one when behavior and performance didn't meet expectations.
• Built lesson plans and created projects.
• Adapted teaching techniques to meet the varying needs of students.
• Designed architecture, implemented, and managed a Windows 2008/2003 Active Directory infrastructure for the NISA/CTIS department classrooms.
• Configured and managed DNS and DHCP for NISA/CTIS department classrooms.

Microsoft Infrastructure Administrator

Confidential

• Monitored, maintained, and troubleshot Windows 2000/2003 servers daily.
• Managed Active Directory Users and Groups.
• Installed and configured Tripwire to monitor critical files and notify security personnel of any changes.
• Managed and monitored enterprise-wide print servers, including troubleshooting.
• Managed monthly software and operating system patching as part of a team.
• Enterprise Administrator/Exchange Consultant Confidential
• Helped maintain the Commonwealth of Pennsylvania's 90,000-user Active Directory Forest and Exchange 2000 mail servers.
• Upgraded the Commonwealth's Windows 2000 Active Directory infrastructure to Server 2003 as part of team.
• Monitored and maintained Windows 2000/2003 servers, including troubleshooting.
• Managed Active Directory Users and Groups.
• Monitored CommVault Backup systems daily. Managed tapes and troubleshot backup failures.
• Performed network security scanning and auditing of enterprise infrastructure as part of a team.
• Managed monthly software and operating system patching as part of a team.
• Helped implement and tune Postini Anti-Spam solution for Commonwealth Exchange servers.
• Performed daily monitoring of Anti-Virus reports.
• Resolved Tier 2 Remedy trouble tickets.

IT Consultant

Confidential

• Appointment-based IT consulting for 400 clients.
• Monitored and maintained clients' Windows 2000/2003 servers, including troubleshooting.
• Designed architecture and implemented IT solutions for small and medium-sized businesses.
• Installed, configured, and managed Microsoft Exchange Server 2000.
• Planned, designed, and installed networks and cabling.
• Hardware and software planning, purchasing, configuration, installation and troubleshooting.

Work in Business Operations / Project Management

Confidential

• Responsible for assisting Business Operations Project Manager with optimizing mail Kana and chat
• LivePerson support systems, policies, and procedures.
• Created and updated documentation and canned answers for E-Support service and support
• representatives.
• Maintained e-mail and chat support user accounts.
• Assisted in training support representatives on new products and services.
• Wrote, updated, and maintained EarthLink Electronic Support Intranet Department Web site.

Electronic Support Technician Generalist

Confidential

• Provided technical support and customer service for EarthLink customers via e-mail and live chat.
• Troubleshot broadband and dial-up Internet connections as well as associated applications.
• Troubleshot Web site issues.
• Monitored Network Operations Center for area problems.
• Resolved Ethernet and TCP/IP issues on various operating systems.
• Aided customers in resolving issues and educated them on technical issues.
• Wrote and maintained Electronic Support Team and department Web sites.
• Assisted as fill-in supervisor.
• Provided Web Hosting related training and refresher courses for non-Web Hosting trained support representatives.

Web Hosting Support Master Tech / Assistant Web Trainer

Confidential

• Provided technical support and customer service for EarthLink Web Hosting customers.
• Performed Web site and Unix Web server troubleshooting.
• Wrote and maintained Web Support Team Web site.
• Wrote and maintained Web Hosting Harrisburg department Web site.
• Wrote department Virtual Applications.
• Wrote training documentation.
• Provided new hire training to incoming Web Hosting Support representatives.
• Provided ongoing training for existing Web Hosting Support representatives.
• Assisted as fill-in supervisor.

Technical Support Senior Technician

Confidential

• Provided technical support for EarthLink customers.
• Administered dial-up and broadband Internet connection troubleshooting, including associated applications.
• Wrote and maintained Support Team Web site.
• Wrote department Virtual Applications.
• Wrote and maintained Support Knowledgebase documentation.
• Managed Support Knowledge Base.
• Wrote technical documents to assist training department.
• Assisted with special projects.
• Assisted as fill-in supervisor.