UX Content Strategist Resume San Francisco, CA - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

UX Content Strategist

Responsibilities:

Surge resource to lead content strategy for new product launches in APAC and European markets.
Leveraged internal data and external research and coordinated wif product management, engineering and design to develop time - sensitive content and long-term content strategies.
Wrote and edited a variety of customer, seller and broker content such as buttons, customer support guides, error messages, FAQs, help center articles, instructions, labels, promotional taglines, technical documentation, terms and conditions and tool tips.
Collaborated wif content strategists and product design leads to develop scalable workflows, processes, style guides and voice and tone guidelines.

Confidential, San Ramon, CA

Content Strategist and Communications Officer

Responsibilities:

Created and designed teh UI/UX and updated teh HTML for a Jive enterprise community for Confidential ’s global corporate finance team of over 400 employees.
Increased employee and executive engagement by developing and executing a communications content strategy and by leveraging Jive to reduce inefficient processes.
Wrote and edited a broad range of content, from Jive social media posts to sections of teh CCAR Capital Plan submitted to federal regulators.
Facilitated communication between financial modelers and executive leadership by translating highly technical spreadsheets into graphics and PowerPoint presentations.

Confidential, Mountain View, CA

Content Policy Analyst

Responsibilities:

Collaborated wif Accenture and Confidential ’s policy team to review teh content of apps in Confidential Play.
Mastered abuse and policy issues affecting Confidential Play, including intellectual property, fraud and spam.
Created new policies and wrote B2B and B2C support content including canned responses, FAQs and internal guidelines.
Calibrated policy architecture by analyzing data trends and app user behavior.

Confidential, Austin, TX

Senior Social Media Community Manager

Responsibilities:

Managed 125 businesses’ social media presence, including Facebook, Twitter, Instagram, Pinterest, Foursquare, Yelp, Confidential + and LinkedIn.
Measured and analyzed engagement data to develop B2B and B2C content strategies dat achieve marketing goals.
Developed voice and tone guidelines across client verticals and demographics.
Increased Facebook engagement for teh community management team by developing content strategy workshops and editing team members’ content.
Repaired customer relationships through active listening, applying customer service content strategy and enforcing social media policies.
Collaborated wif Product and Engineering teams to improve UI/UX and develop new products.

TECHNICAL SKILLS

SKILLS AND ADDITIONAL INFORMATION: Proficient in Adobe, Android, Autodesk, Box, Confluence, Content Management Systems, Craft Manager, Frontify, Confidential Apps, HTML, InVision, iOS, JIRA, LexisNexis, Microsoft Office Suite, mobile web, Pixlr, Salesforce, SharePoint, Sketch, Slack, Westlaw and XML. Enjoy tennis, 90’s music, game shows, mystery novels and memes.

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Ux Content Strategist Resume

San Francisco, CA

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