Summary

Transformational IT executive committed to strategy and vision managing and improving business processes, enterprise solutions, full IT from Help Desk, Infrastructure, Web/e-Commerce, Business System Applications, Supply Chain/EDI, Data/BI, delivering operational excellence, exceptional security practices, and developing solutions towards growth and modernization initiatives, aligned to business goals creating value. Member of executive teams consistently seeks innovative ideas to solve complex problems managing portfolios and large complex programs, especially new product development NPD . Experience in developing RFI/P/Q, B Q Business Case/ROI executing technology implementations and managed teams to delivery. Champion with a strong focus on Quality, Governance, and a catalyst for change, facilitating continuous process improvements for transformative results delivering peak-performing teams and improved frameworks. Have multiple industry experience, forward looking with the vision to distinguish how present implementations constrain or align to future needs, delivering strategies and implementation for maximum return at lowest costs delivering services with security and fiscal responsibility. Global IT management Software Engineering Apps Process Optimization/ Re-engineering Agile Coach Hardware Engineering Systems Program, Projects, Portfolios SDLC Coach IT Strategy Delivery RFI/P/Q, B Q, NPD Mergers Acquisitions Internet, e-Commerce, Networks Team Building Leadership SEI CMMI Budget, P L Management Enterprise Internet Architecture

ITSM, ITIL, COBIT Vendor Contract Negotiations Governance, Quality, Six-Sigma

PROFESSIONAL EXPERIENCE

Confidential

Technology and product/process consultant as Virtual CTO/CIO, IT Director, Program/Process Manager, Project Manager in the following industries: Insurance, Non-Profit, Health-Care, Education Assessments, Pharmaceutical, E-commerce retail.

Confidential

• Pre-startup technology product development and assessment of an innovative online shopping solution, and research in streaming content.
• Organizational business-technology risk assessment for applications and systems.

Confidential

• Senior executive leading strategy and improvement initiatives, building and growing team with process improvements to transform delivery, stabilize systems, reducing costs, modernizing systems and delivered the architecture road-map for migration including LAMP to .Net.
• Installed a project delivery methodology framework and collaboration for business-technology.
• Management and revamped technology team to high performance delivering projects 100 on-time to committed dates DevOps, JIRA .
• Management of a comprehensive tactical FMEA risk analysis and prioritization of the systems and business applications, directed IT organization and implemented process improvements, change management, long-term strategy and road-map for future state. Infrastructure Systems, Networks, Service/Help Desk, ERP, Web, e-Commerce, Business Applications, Data/BI, PM .
• Supply Chain/Warehouse EDI enhancements. CMS upgrade and migration to cloud with EDI.
• Guidance and management of custom IAM changes and implementations across the disparate solutions to enhance security of the systems with changes to authentication and authorization.
• Business Case, vendor Selection, ROI, Implementation of JDE E1 upgrade 8.12 to 9.1 and to cloud ERP upgrade and to cloud Collaboration platform to cloud. Migrated to SharePoint 2013 hosted solution. Setup, data migration, user guidance, to oversee PM, BA, Vendor.
• Oversight and management of project to refactor e-Commerce as product/project owner in collaboration with business users, marketing, IT, service and call-center operations.
• Reduced unplanned outages from 200 hours per month to less than 5 hours, towards 0.
• Cut operating costs saving 10 of budget.
• Modernized systems and, began migration to Cloud, Mobile, Social, and Analytics.
• Creator of Policy, Best Practices, Procedures, Standards, authored, developed and implemented for efficient practices in security, best use practices, project and change management, development.
• Established governance model, security practices PCI, NIST and Disaster Recovery plan. Several iterations of PCI assessments and NIST audit, with improvements to systems, policies and procedures.

Confidential

• Executive Program and Process consultant leading quality and operational improvements, Program execution, strategy and implementing new methods for upgrades and migrations resulting in dramatic cycle-time improvements significantly saving operational costs.
• Directed, for merger integration of e-commerce web system changes, upgrades and improvements to meet and exceed performance targets DevOps .
• For client in direct selling web and e-commerce applications, customized for multiple clients, managed a portfolio of scrum projects JIRA Agile, GreenHopper with daily stand-ups to deliver to Agile updates for global markets with localization streams. Responsible for application releases for 3 client projects including Supply Chain/EDI for order fulfillment.
• Achievement of 7X improvement to previously planned project with crisp planning and delivery.
• Planned and executed the PCI security audit assessment FTD for first US PCI assessment since data-center moved to US locations, to on-time PCI-DSS compliance, with full penetration testing, resolving system and software issues, identifying gaps and resolving with planning and staging needed changes and upgrades for compliance. Implemented FIM Aide , NIDS Snort and WAF Imperva capabilities to achieve the planned modernization and security improvements. Authored processes, edited, reworked, and improved PCI required policy and procedures documentation.
• Conceived, planned and implemented a Systems Engineering process methodology and executed a group of projects LAMP , eliciting requirements, defining the application changes and system upgrades, and the improvements to the application cache, and security compliance.
• Coordinated a system migration/conversion for corporate merger, requiring upgrade, risk management and integration of 3 globally dispersed data center infrastructure systems, application development changes, and modernization of systems, with refining upgrade strategy, plan of implementation and executed the migrations, involving rolling upgrades, swapping.
• Managed risk tasks and issues to resolution for improved data center operations, aligning for consistent management and aligned systems across data centers to stabilize performance and meet and exceed peak loads.
• Agile and architecture planning of releases of e-Commerce custom application software to integrate the applications and infrastructure of multiple lines of business coordinating and facilitating with business analysts, development, QA Test and network engineering.
• Managed agile project team for the migration of existing data into Salesforce.com Cloud SaaS with client management, to consolidate the CRM solution. The agile project included requirements analysis, data analysis and reporting with data migration planning design and configuration management, with client interface for requirements and user acceptance.
• Managed an agile portfolio of B2B web services solution SOA , EDI solutions, with UI requirements, specifications for distributed interfaces SOAP/WSDL , updates to the CMS workflow to streamline content, online reports, online reports, resource management, development, business analysis resources, html wireframes, code release, QA and user test, launch. Extensive business user interface for managing project risk, requirements, validation and acceptance.
• Coordinated nationwide field refresh of laptops and software applications and managed the timeline, coordinated the risks with vendor staging and the risks to changes and updates to the applications during the rollout.

Confidential

• Led programs and process improvements, and guided in strategy, methodology and implementations of applications, data warehousing, wireless/mobile, and PMO implementations.
• Led a multi-functional project team and defined the risk assessment, and analysis of methods and improvements to an Allbase to DB2 large data warehouse migration, with strategic changes to validation requirements, ETL and metrics based custom validation Informatica PowerCenter tools, Trillium data quality/profiling coordinating with a large outsourced inshore/offshore team. Developed a strategy and recommended the custom BI and metrics plan with creation of adjunct databases for data mapping and validation metrics.
• Transformed a delayed custom workflow software/middleware implementation, which risked a penalty, by re-planning the projects, improving morale, optimized and mentored on new processes, executed the projects in parallel phases to launch, resulting in beating planned delivery schedule of phase 1 of 3 execution cycle, and on-time for remaining phases.
• Dramatically raised visibility of test architecture and methods, and defined custom testing tool to substantially improve the speed and robustness of validation of data migration.
• Released a resource planning and project portfolio management methodology. Integrating project management, resource planning and management with set-up and optimization of Project Server, reporting and methodology.
• Recommended 10X cycle time improvements with ROI/business case analysis and mitigated the risks to manual processing of data.
• 33 improvement to cycle-time goal leading re-engineering of workflow processes Value Stream integrated into SAP.
• Rescued B2B web services product solution portfolio, changed process/methods, motivated staff, engaged business, technology teams for collaborative on-time resolution.
• Led and established the strategic business operations improvements and BI solutions architecture requirements for workflow processes, scoping and recommending the solution for implementation, resulting in 33 improvement to cycle-time goal and reduction of processing. User interviews in manufacturing/warehousing, process analysis and client acceptance.
• Turned around a troubled custom product implementation by re-planning the projects, established team building across business and technology functions, improved morale, mentored on new change process of implemented SDLC, and guided the developments in parallel phases to launch.
• Implemented a PMO structure for Wireless LAN WLAN operations to support pharmaceutical manufacturing, warehousing and office use. Developed standards and best practices, vendor selection and management guidelines to meet controlled and robust centralized PMO with security compliance.

Confidential

Manager Technology Programs, Advanced Technology Motorola Networks - Product Director/Project Director

• Led software, systems and infrastructure engineering and large cross-functional teams 200 and managed direct teams in developing software and network infrastructure products, commercializing new mobile network and application products and systems contracts to 200M, and budgets to 50M, with RFI RFP RFQ , launching from concept to delivery. Also engaged in enterprise process and re-engineering. Managed PMO implementations, software and hardware development. Client engagement and support in professional services for network systems.
• Chairman's Challenge award for excellence, Beat the Clock award for product delivery.
• Led JV integration of the Motorola-Cisco next generation reference architecture, as member of four-person corporate executive committee for a converged development process leading to the creation of Invisix, a Motorola-Cisco joint venture.
• Leadership of software and system engineering groups for API development C , network management software, transactional real-time systems, and managed the matrix system development and R D.
• Managed software engineering, development system planning through system test, deployment and contract delivery of network systems for Motorola Networks.
• Managed software engineers to develop software architecture and behavior models of an enterprise wide EAI/ESB web services API architecture framework. Also had the role of overall program manager for the enterprise wide initiative, using Agile, iterative methods OO/RUP .
• Managed the large enterprise wide Agile program/project for distributed mobile private cloud network and device architecture for mobility, incorporating mobile commerce, location, and real-time transactions.
• Transformed a start-up project creating new products for wireless data, migrating from ad-hoc to managed, defined and process optimized to deliver on time. First deployment for Japan's KDDI, which led to the ubiquitous data mobile texting, web surfing worldwide.
• Responsible for the development of one of the first web based mobile sites, utilizing XP programming, an agile method including server architecture and product development.
• Created agile methodologies for rapid prototyping in advanced technology, advanced method for planning and software system development. Prototyped the Rolling Wave , later adopted for development as a planning methodology.
• Led and participated in pioneering change and process methodology use, early adoption of Stage-Gate, PACE, Agile, CMMI, RAD Rapid prototyping and Rolling Wave Planning.
• Part of Motorola's internal startup incubation process delivering innovative leading edge new products and solutions networks and software , into manufacturing, following 6-Sigma, Continuous Improvements, JIT, DFM, DFSS, DMAIC, DMEDI, Kanban, FMEA, Ishikawa, Pareto. Developed Motorola's system risk model.
• Reporting to the division CTO, managed software development engineering, for the development of an enterprise wide EAI software architecture and behavior models OO/RUP .
• Supported and project managed system development projects, with software feature planning, portfolio planning, risk-management and reporting to deliver multiple large systems.
• Coordinated globally dispersed off-shore software system development and manufacturing multi-functional and multi-organizational team to deliver first integrated voice and data mobile system.
• Created new product line 20M , pre-packaged system with standardized components and manufacturing supply-chain, resulting in order-to-cash in 2 weeks from prior 13 weeks processing and manufacturing.
• Engaged in project management, product development and deployment of system solutions and support in the delivery/deployment of technology solutions. Release management, Quality management, Risk management, coordinating with multiple functional teams to deliver and support large system deliveries. Liaison across globally dispersed organization to meet delivery and support needs of systems, with extensive coordination on-shore and off-shore in a matrix organization for releases.
• Managed system engineering, development system planning through system test and deployment and operations contract delivery of network systems for Motorola's Cellular Networks.
• Managed a team of system engineers responsible for planning and designing networks.
• Responsible for system contracts with values ranging to 200M. RFI/P/Q, system SOW and system requirements management for several state and local government turn-key network system implementations. Also managed the system planning, proposal response, and system design efforts.
• Managed project managers, and engineering staff in addition to matrix project staff of over 200 onshore and offshore with program budgets for systems to 50 million.
• Working with customer team and internal system engineering team, led efforts to realize Six Sigma level of improvements in cell phone dropped calls, and implemented best practices for field operations.
• Project and account management to support largest cellular infrastructure systems account in division, guiding system engineering and managing the software and system deployment of mobile cell sites and switching data centers, expansion and upgrades for the resolution of system performance, coordinating across the organization.
• Developed database for issue tracking/reporting and intranet web portal for metrics and project reporting resulting in efficient management of projects with timeliness and consistency of information across functions/organizations.
• Worked with partner-company and internal organizations to coordinate the development of mobile Internet shopping solutions with extensive collaborations and support.
• As a core team member in the creation of Motorola's system development methodology SDLC for process based system development, drove the Risk management section and developed Motorola's Risk Management Process. Created the Risk Model, authored process flows, FMEA, stage/gate criteria and metrics.