Web Content Manager Resume Profile

Technical Skills

Adobe Photoshop Illustrator, Microsoft Office Products PowerPoint, Excel, Word , Quark, Dreamweaver, HTML, HTMLI, HTML5, CSS, Javascript, ENPS, Worldnow, Syndicaster, Inergize Digital, Indesign, FTP, content management systems, Creative Suite, Flash, WebTrends, Adobe Acrobat, Google Analytics, Facebook Insights, YouTube Insight, TweetDeck, Social Scope, Drupal, SharePoint, Joomla, Wordpress, Adobe CS, Sitecore, Social Media, Section 508 Compliance, Constant Contact, Outlook, Fireworks, MySQL

Experience

Confidential

Web Content Manager

Created monthly status report in designated template. Developed plan of actions and milestones. Updated existing Standard Operating Procedure. Supported creation of unified WTC Strategic Communications SOP. Performed website usability study with recommendations. Created website development plan. Trained new WTC Strategic Communications staff. Maintained/updated content on the WTC/DST website. Maintained branding/style on WTC site. Conducted online brand audit with designated template quarterly. Produced website report metrics, analysis, recommendations . Provided subject matter expertise for website integration into outreach plans. Provided subject matter expertise to key campaign After Action Reports. Provided back-up support for dissemination of social media content. Coded HTML of electronic newsletters and blast emails.

Confidential

Digital Media Producer

Managed, developed, and designed content on website. Assessed, catalogued, and organized web site content content inventory using content management system. Developed competitive site analysis/Gap analysis. Edited content written by others crime, health, politics, sports, investigative, business, events using AP style. Gathered and posted breaking news stories quickly and aggressively. Monitored wires and other news sources. Designed and implemented the information architecture of the organization's web site ensuring ease of navigation for visitors. Designed supporting graphics using Photoshop. Maintained web advertising on social networking sites such as Twitter and Facebook. Recorded and edited video. Created video clips, web polls, HTML code, links, video player widgets in Worldnow. Encoded and transcoded materials into various video formats. Monitored internal systems for incoming media requests. Attended daily meetings. Edited and uploaded images, captioned, tagged. Produced online contest components and ad campaigns. Trained others. Created headlines. Worked with FTP servers. Managed files. Moved media to internal and external locations. Improved Search Engine Optimization. Managed web department. Conducted research.

Confidential

Member Services Representative

Informed real estate agents and brokers about services available and assessed client website needs. Gathered information, researched/resolved inquiries and logged customer calls. Communicated appropriate options for resolution in a timely manner. Received credit card information and placed orders. Created email accounts. Instructed basics of control panel navigation. Performed custom work by using graphic design skills. Decoded HTML, CSS, JavaScript to fix website issues. Troubleshooted. Responded to email/web based inquiries. Managed content in content management system. Edited photos.

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