| SUMMARY OF QUALIFICATIONS: - CMS Applications and Host and Website Administration Support
- Social Media Guidance and SEO
- Application Migration, Integration, and Deployment Support
- Exceptional oral, written, and interpersonal skills
PROFESSIONAL EXPERIENCE Confidential - Provide Hosting and Application support to Social Networking Sites
- Design and produce technical training video tutorials and demos
- Perform Remote testing and troubleshooting of member sites
- Review and research SQL/database error messages to pinpoint cause of technical issues
- Pass error message information on to appropriate team for correction i.e. Integration
- Support system software updates and maintenance
- Track and Manage cases using CRM System Salesforce and desk.com
- Provide user technical support and client site reviews
- Troubleshoot issues with software on mobile OS and mobile devices i.e.Jelly Bean
- Edit/correct CSS and HTML issues on association sites to improve format/performance
- Manage, Design and Modify, images, icons, and logos for mobile apps client sites
- Monitor and review system error logs when troubleshooting client sites
- Manage file syncs, online backups, and file shares
- Perform semi-annual client site review for new associate sites
- Provide Technical documentation to support application and system functions
Confidential - Performed technical support, computer diagnostics, repairs and upgrades
- Installed, configured, and maintained hardware and application software various versions of Windows OS and other applications
- Created custom web designs, logos, and graphic images for client sites
- Tracked and managed cases with CRM system
- Managed user accounts, and created accounts using Active Directory
- Monitored systems resources and performance issues
- Managed, deployed, and maintained site collection
Confidential - Provided software/hardware technical support to staff members
- Solved technical issues encountered during webinars viagotomeeting.com for staff members and clients
- Adhered to the directions of the IT Director regarding IT issues.
- Provided Social Media support i.e. Facebook, Twitter, and LinkedIn
- Managed corporate site portal and updated and maintained web content
- Managed and organized client data via Smartsheet
- Designed logos and event brochures/flyers
Confidential - Performed Content Management using CMS/ Joomla
- Populated corporate WBI database
- Assisted WBI students and realtors with technical issues
- Administered students/realtors usernames and passwords
- Managed realtor/ agent accounts i.e. activation and deactivation of accounts based on payment schedules
- Troubleshoot and monitor system performance
Confidential - Provided daily end user support and administration of desktop resources, diagnose and resolve problems in response to customer reported incidents
- Tested and setup network ports
- Repaired computers and installed hardware/software installations
- Assisted users during use of application and web-based software
- Accurately tested and analyzed computer and network issues
- Re-Imaged PCs and laptops using Norton Ghost 11
- Maintained, supported and upgraded existing systems to ensure operational stability
- Configured and setup ghost servers
Confidential - Installed and maintained operating system and application software
- Diagnosed, repaired, upgraded computers
- Train users with utilizing application and web-based software
- Performed technical support on laptops, desktops and printers
- Tested and setup network ports
- Performed backup, recovery, and disk partitioning
- Diagnosed LAN/Wireless connectivity issues
- Configured mobile devices, as needed
Confidential - Provided technical assistance with Microsoft applications
- Researched and performed database queries to retrieve info as needed
- Provided customer support to military and civilian personnel
Hardware: IBM, MAC compatible desktops and laptops. Troubleshooting hardware. Operating Systems: iOS, Jelly Bean, Windows 2000, 98, 95, NT, ME, XP, Windows Vista, Windows 7, and Windows 8 Fedora Ubuntu Software/Applications : Microsoft Office Suite 2003 and 2007 Web Plus X5 SharePoint MS Expression Web Dreamweaver Photoshop Joomla CMS ,Oracle 10g MS SQL AWS Linux Server 2008 MS Azure Management Studio,MS Business Intelligence Development Studio CSS Smartsheet, Virtual Box, VMPlus VMware Y-Ware receipting software Mojo Pac, Norton Ghost 11 LogMeIn HTML CSS Expression Web ListingWare Symantec/McAfee virus- protection TCP/IP DNS gotomeeting.com, and Smartsheet Adobe Connect |
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