Web Developer Resume Profile

PROFESSIONAL PROFILE

Extensive background in Customer Service Customer Retention
Experienced Help Desk Professional
Experienced State and Private Security Officer
Obtained Department Of Defense Secrete Security Clearance
Proven ability to meet client Technical needs and requirements
Persuasive with ability to communicate effectively as in trouble shooting and problem solving
Strong background and experience in Web Hosting
Solid experience in the use of Active Directory
Ability to maximize resources to achieve customer satisfaction
Computer skills include Windows-UNIX/LINUX-VoIP-Oracle-Remedy-Active Directory-TCP/IP Networking
HTML-Front Page-Dream Weaver

PROFESSIONAL EXPERIENCE

Confidential

Confidential

Confidential

Received incoming and made outbound calls and self service tickets from the Service Now ticketing system
Assisted users with connection, email, browsing and access issues to Local VPN Networks
Account setup for users in Seibel, Accelerator, Solution Center, Oracle, Granite, Etc. using Active Directory and Web-Ex
Remote Trouble shooting for users in Seibel, Accelerator, Solution Center, Oracle, Granite, Etc. VIA SCCM or Web Ex
Answered technical questions for users in Seibel, Accelerator, Solution Center, Oracle, Granite, Etc.
Push Software out to user's computers upon request VIA SCCM or Web Ex
Assisted with Windows 7 upgrade and migration on all internal systems
Email address and distribution list creation and editing using Active Directory

Confidential

Received incoming and made outbound calls
Assisted customers with cell phone connections issues and general cell phone issues
Assisted customers with connection, email, browsing and cell phone app issues
Answered technical questions for customers and fellow team members
Accepted payments and answered billing questions for customers and fellow team members

Confidential

Confidential