UX Research Manager Resume

SUMMARY

Senior IT leader specializing in UX architecture and strategy, User research, Interaction design, and UI engineering

PROFESSIONAL EXPERIENCE

UX Research Manager

Confidential

Responsibilities:

Manages User Research lab: usability testing, A/B experiments, personas, ethnographic fieldwork, polls, surveys, paper prototyping, CX feedback analysis, 5 minute tests
Interaction design lead for a variety of mobile search application and the desktop and mobile experience for our customer lead and listing management system
Designs and runs UX training to improve knowledge base of product and engineering teams using principles, practices, and patterns approach to UX certification
Established voice of the customer (VOC) program using feedback analysis and phone interviews
Leveraged voice of the customer program results to establish Net Promoter Scoring system the Satmetrix framework
Runs and trains product teams on conducting User Story Mapping sessions - placing user at the center of product design

UX Architect

Confidential

Responsibilities:

Responsible for UX strategy and implementation for a tax preparation platform for both tax professionals and consumers
Drove implementation of Web application products by producing specifications, wireframes, mocks, storyboards, process flows
Managed all usability testing in the field and on-site usability lab
Created training processes create and disseminate UX standards and establishing a UX library for design patterns, components, and stencils
Developed an Experience Language framework to guide content developers and interaction designers

UX Manager & Product Manager

Confidential

Responsibilities:

Conducted fieldwork, contextual research, and task analysis for mobile web and apps and for the redesign of a ecommerce product serving North America and Europe
As UX product owner responsible for developing specifications and product design deliverables for Yachtworld.com, BoatTrader.com, and Boats.com
Drove adoption of a/b testing to demonstrate value to both tactical and strategic product design

Team Lead and Senior UI Engineer

Confidential

Responsibilities:

Promoted to Lead Engineer managing development team for the most highly-trafficked sites constituting 50% of all traffic for the division
Appointed Technical Lead to UX/UI Futures Group, a CIO-sponsored initiative to motivate and professionalize peers, advancing knowledge exchange across a decentralized organization
Centralized UI efforts across organization, establishing weekly UI/UX meetings to develop a brand and interaction design style guide
Pioneered Mobile UX and product development for 5 sister properties, managing both the UX design and User Interface implementation

Principle, UI Development/ UX Design

Confidential

Responsibilities:

Worked with clients from conception to implementation, on a wide range of Web projects
Managed projects and specialized in the User Interface and Interaction design and development for Web sites and content management systems
Agency specialized in standards-based, semantic, and SEO-compliant Web development, including work on content management systems such as Drupal, Joomla, and Wordpress
Outstanding reputation developing for cross-browser compatibility in a variety of OS/browser combinations

UX Researcher/ Web Designers / Product Manager

Confidential

Responsibilities:

Began in multi-faceted position, conducting research, writing training content, and managing company’s Web and graphic design needs
Advanced to positions as Project Manager and Product Manager delivering Web-based security awareness training to Fortune 500 clients
Conducted stakeholder and contextual research to develop product requirements for clients, customizing our LMS to their UX, policy, and training needs