Summary

Confidential

• Defined overall UX strategy, roadmap and priorities. Developed UX principles and a duel-mode student/teacher unified interaction model across multiple products for a leader in the K-12 educational resources market. Developed and facilitated multiple rounds of usability studies with administrators, teachers and students.
• Confidential

• Led the redesign of the bank's travel card product, and following a later directive, modified the design to facilitate a unification of the proposed framework with another product. The unified framework successfully blended contrasting client segment needs and highly diverse end-user workflows. The approach also maximized previous investments made on both products. Coordinated multiple design and business teams towards a device/OS agnostic but optimized, for web and native apps experience.

Confidential

• Lead UX for Quote, Payments and Order modules during the redesign of the company's multi-channel global quote to invoice system 4 languages on release 1 . Responsible for the overall strategy for delivering UI functional specifications and a highly interactive html simulation. Additionally, developed methods for a project wide adoption of HP Quality Center for UX traceability management and requirements change impact estimation.

Confidential

• As part of a larger team tasked with the redesign of J.P. Morgan Access - the bank's global commercial electronic banking system, guided the UX of the application's financial reporting features and participated in the selection of its next generation data visualization solution. Lead the UX for the reporting dashboard, report templates and visualization for forecasting and scenario analysis. Developed, facilitated and reported findings of usability tests with end users. Additionally, lead the collaborative prototyping strategy practice for delivery of detailed, phase-locked specification documents as well as interactive html prototypes used for testing and communications with stakeholders. Developed Axure training and best practice methods to support the client experience team UX team of 15 and the BA team.

Confidential

• Planned and executed customer research activities and reports focused on enhancing the UX of the company's discovery federated search and delivery solution, which is deployed worldwide by large academic institutions. Performed multiple usability testing sessions captured with Morae during the annual American Library Association conference, provided analysis and recommendations report.

Confidential

• Planned and executed UX analysis of marketing content delivery for the company's business intelligence line of products. Developed concepts and prototype for the a marketing delivery tool, developed and facilitated over 30 customer insight sessions captured with Morae during the company's annual user conference, and then developed recommendations to top management based on analysis and synthesis of collected data.

Confidential

• Led UX of a mission-critical, multi-module aviation command center and customer support dashboard. Development and oversight of a UX roadmap, usability assessments, concept development and new UI framework concepts, high-fidelity prototyping, multiple rounds of usability validation sessions captured and analyzed with Morae.

Confidential

• Led UX of a customer-facing B2B portal for a steel quote, order purchase system and its administrative module for pricing and manufacturing schedules of steel products. Development and oversight of UX roadmap and resources, development of UX requirements, concept development, planning, facilitation of usability tests, and extensive UI specifications documentation.

Confidential

• Led UX concept development and high-level details of a leading campus management enterprise package. Development and oversight of UX roadmap and resources, high-fidelity prototyping, UI specifications, and usability tests.

Confidential

• Led UX of a research, analytics and insights application for an enterprise market research and analytics tool. Development and oversight of project plan and resources, concept development, high-fidelity prototyping, usability testing and UI specifications.

Confidential

• UX lead A redesign of MediaMetrix, comScore's flagship product for audience measurement and media planning. Development and oversight of project plan and resources visual designer and front end AJAX developer , concept development, on-site observations and usability tests with key clients in California, NYC and Chicago, UI specifications documentation.

Confidential

• Provided stakeholders with an expert opinion and recommendations, on the effectiveness of a proposed UX overhaul to the university's ERP system. The engagement required rapid yet exhaustive onboarding, contextual inquiry interviews, and a report prioritizing potential usability issues and how to resolve them.

Confidential

• Led the redesign and rebranding of the site, focused on increasing conversion and retention rates, a success which lead to acquisition of the company by Ticketmaster. Concept development of the entire portal framework including new contextual search and browse navigation paths, white-labeling, localization, personalization and integration of content from affiliates and partners. The project is mentioned in the book Landing Page Optimization .

Confidential

• UX Concept development and high-fidelity prototype for an in-device video based user guides for the Razr. Developed detailed recommendations for the logistics of constructing, re-purposing and localizing electronic user guides that can be delivered via web, print or in-device, and needed to support specialized permutations to support multiple carriers.

Confidential

• Led UX for a transactional enterprise Interlibrary Loan system implemented worldwide, including the British Library, the world's busiest site in terms of transaction fulfillment. Concept development, rapid prototyping, organization and facilitation of an international focus group that met regularly via web conferencing and face-to-face meeting in Europe. Developed specifications for desktop application compliance with ADA Section 508 guidelines.

Confidential

• Global UX for a library search engine specifically designed for children, incorporating nearly 3 years of R D into usability issues related to children's use of computers and libraries. Guided the effort from concept development, creation and facilitation usability studies, focus groups and advisory boards, directed visual design. Partnered with the State of South Dakota to conduct multiple usability testes with children.

Confidential

• Partnered with the Dept. of Allied Health at the University of Illinois, Chicago, to develop a data-driven clinical electronic assessment tool based on the paper version of an assessment framework used by occupational therapists worldwide. Led Information architecture, analysis, interface and database development, usability studies with